I booked this hotel without looking at reviews because I’ve had good experiences with Residence Inn but this hotel is barely functioning. No hot breakfast because the dishwasher wasn’t working and they had no idea when it would get fixed. But they still had plates out? Ew - no idea how those were getting cleaned. The fruit looked like it had been out for awhile. The front desk computer wasn’t working so we had to get a new room key each day. The kitchenette wasn’t stocked like it normally is. The toilet in our room kept clogging up because the water pressure was so weak. In general the hotel is rundown and in need of a complete makeover. I would not book here again.
2.0分
其他
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Not the best experience! The hotel is pretty ran down…that’s not the worst part about our visit. In less than 24 hours the staff has entered multiple times (without communication or telling us that maintenance would be done). As two females traveling by ourselves, we find this very off putting. I went to talk to the front desk staff. The assistant manager Nat Mason was not helpful not friendly and did not seem to care about customer service one bit. Definitely will not be back. I asked if they were going to continue to come and go throughout our stay, I would like a refund and we would be happy to go somewhere else.
2.0分
其他
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Wouldn’t do it again!
Variety of shopping and eating around the hotel was great. The hotel itself was ok…just ran down. The reason for the poor score is, hotel staff came in and out of the room (not housekeeping) multiple times without communicating. We could not get a clear answer as to why they went in the first time. The second was to remove the C02 detector (first thing in the morning while we were in pajamas), then entered again in the afternoon while we were gone. This was all within 24 hours. I spoke with the assistant GM Nat. Who thought me being upset by this was funny. She told me they were doing routing maintenance and were not sure how many more times the would be in and out and they weren’t required to inform us. She also stated hotels weren’t required to let us know. Those are just the entries I knew about…being that it was just us 2 females traveling, we felt unsafe with random men letting themselves in and out of the room.
3.0分
商务出差
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Old, dark, needed updating. The furniture (desk chair and couch) needed a good cleaning. Bathroom so dark could not read contents of bottles (shampoo, conditioner, shower gel). Breakfast was about the same quality as other hotels offering breakfast.
4.0分
其他
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Enjoyed my stay, but...
I enjoyed my stay at the Residence Inn. The kitchen was well stocked with what I needed and the room was comfortable. Overall the stay was nice. There were two issues: 1. The toilet didn't flush properly. The water filled up really high and I was concerned that it was going to overflow. The front desk staff offered two good solutions--move to another room or use a pludger. 2. The tissue metal dispenser was too close to the toilet and the toilet was too close to the wall. I banged my elbow several times on the dispenser's sharp edges. That was painful and very unpleasant. The employees were very friendly and professional. They really helped me have a pleasant stay.
1.0分
家庭亲子
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Hated everything the manager was so rude I have it on tape. The pool was nasty has nails and screws in it and ripped clothes. The room has mold and dust I have a video of that as well and I also didn’t get no housekeeping only time housekeeping stopped by is when they was walking in uninvited as well as the manager did the same thing walked right in as I was walking up saying he was looking for me, but closing the door. Everyday my key has to get reprogrammed maybe 3x a day if I leave out the room it’s like they go in right behind me. The housekeeping walk around talking nasty about the guest talking in Spanish.
1.0分
其他
Don't stay here
This is a terrible hotel. Woke up 2x in the middle of the night from fire alarm. Woke up to a bug crawling in my leg. Bathroom was gross
4.0分
其他
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The room was nice and spacious. The bathroom seemed pretty run down between the toilet & shower. I’m 5’8 and I had to duck to use the shower which is not typically normal.
4.0分
其他
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The hotel staff was friendly but if you are on the bottom floor, you will be able to hear the people in the room above you breathe. Other than the constant footsteps and talking, the room was comfortable.
2.0分
家庭亲子
This property needs a complete renovation. The rooms smell like smoke and the doors are scratched. Furnace and ac are in bedroom so it’s noisy Beds were fine
I booked this hotel without looking at reviews because I’ve had good experiences with Residence Inn but this hotel is barely functioning. No hot breakfast because the dishwasher wasn’t working and they had no idea when it would get fixed. But they still had plates out? Ew - no idea how those were getting cleaned. The fruit looked like it had been out for awhile. The front desk computer wasn’t working so we had to get a new room key each day. The kitchenette wasn’t stocked like it normally is. The toilet in our room kept clogging up because the water pressure was so weak. In general the hotel is rundown and in need of a complete makeover. I would not book here again.
Not the best experience! The hotel is pretty ran down…that’s not the worst part about our visit. In less than 24 hours the staff has entered multiple times (without communication or telling us that maintenance would be done). As two females traveling by ourselves, we find this very off putting. I went to talk to the front desk staff. The assistant manager Nat Mason was not helpful not friendly and did not seem to care about customer service one bit. Definitely will not be back. I asked if they were going to continue to come and go throughout our stay, I would like a refund and we would be happy to go somewhere else.
Wouldn’t do it again!
Variety of shopping and eating around the hotel was great. The hotel itself was ok…just ran down. The reason for the poor score is, hotel staff came in and out of the room (not housekeeping) multiple times without communicating. We could not get a clear answer as to why they went in the first time. The second was to remove the C02 detector (first thing in the morning while we were in pajamas), then entered again in the afternoon while we were gone. This was all within 24 hours. I spoke with the assistant GM Nat. Who thought me being upset by this was funny. She told me they were doing routing maintenance and were not sure how many more times the would be in and out and they weren’t required to inform us. She also stated hotels weren’t required to let us know. Those are just the entries I knew about…being that it was just us 2 females traveling, we felt unsafe with random men letting themselves in and out of the room.
Old, dark, needed updating. The furniture (desk chair and couch) needed a good cleaning. Bathroom so dark could not read contents of bottles (shampoo, conditioner, shower gel). Breakfast was about the same quality as other hotels offering breakfast.
Enjoyed my stay, but...
I enjoyed my stay at the Residence Inn. The kitchen was well stocked with what I needed and the room was comfortable. Overall the stay was nice. There were two issues: 1. The toilet didn't flush properly. The water filled up really high and I was concerned that it was going to overflow. The front desk staff offered two good solutions--move to another room or use a pludger. 2. The tissue metal dispenser was too close to the toilet and the toilet was too close to the wall. I banged my elbow several times on the dispenser's sharp edges. That was painful and very unpleasant. The employees were very friendly and professional. They really helped me have a pleasant stay.
Hated everything the manager was so rude I have it on tape. The pool was nasty has nails and screws in it and ripped clothes. The room has mold and dust I have a video of that as well and I also didn’t get no housekeeping only time housekeeping stopped by is when they was walking in uninvited as well as the manager did the same thing walked right in as I was walking up saying he was looking for me, but closing the door. Everyday my key has to get reprogrammed maybe 3x a day if I leave out the room it’s like they go in right behind me. The housekeeping walk around talking nasty about the guest talking in Spanish.
Don't stay here
This is a terrible hotel. Woke up 2x in the middle of the night from fire alarm. Woke up to a bug crawling in my leg. Bathroom was gross
The room was nice and spacious. The bathroom seemed pretty run down between the toilet & shower. I’m 5’8 and I had to duck to use the shower which is not typically normal.
The hotel staff was friendly but if you are on the bottom floor, you will be able to hear the people in the room above you breathe. Other than the constant footsteps and talking, the room was comfortable.
This property needs a complete renovation. The rooms smell like smoke and the doors are scratched. Furnace and ac are in bedroom so it’s noisy Beds were fine