Everything was good! Friendly staffs, cozy room, the AC wasn't loud which is a plus! The breakfast was good! Check-in and checkout were smooth. The location is perfect! The only thing I disagree with is there’s not enough water fountain. The one in gym was out of water, and the fountain on the first floor was broken.. we stayed for two nights. Maybe they can invest a filtered water fountain in gym..
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酒店回复: I wanted to say thanks for your recent stay here at our hotel! Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback as we continually work to improve our guest experience. I hope you felt at home. We can’t wait to welcome you back again soon!
5.0分
其他
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Check in was quick, the room was spotless with the bed very comfortable. The food selection was good. The only fall back was… the horrible coffee in the room. This was undrinkable!!
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酒店回复: Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future
5.0分
其他
Everything and everyone were top notch. The staff seemed to be ready to help with any problems we may have had. They were so friendly.
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酒店回复: We appreciate you taking the time to share a wonderful 5-star review of our hotel. We are so pleased to know that you enjoyed your stay with us. We look forward to welcoming you back in the future!
5.0分
其他
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We stayed for a wedding and had a lot of time to wait. Our room was close to the lobby which became our "living room". LOL We were welcomed and comfortable which made our rainy weekend off-time wonderful! The staff made sure we had coffee and any comfort we needed. The room and lobby were clean.
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酒店回复: We appreciate you taking the time to share a wonderful 5-star review of our hotel. We are so pleased to know that you enjoyed your stay with us. We look forward to welcoming you back in the future!
2.0分
家庭亲子
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Was not happy with this place. Just didn’t feel clean. No water pressure in sink, damp smell, toilet stained, wash rag brown. Deceased employees photos in the hallway outside the elevators.
We left after one night and moved down to the Marriott residence Inn. Would love a refund of the second night if possible.
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酒店回复: I would first like to thank you for your review. We appreciate all comments as they often allow us to see things as our guest see them and open up learning opportunities for our Team Members to keep improving to provide even greater service. I am terribly sorry to hear that was your experience with us. What you experienced is not typical to our usual brand of Hamptonality. Please know that I personally inspected your room following your departure, however, I unfortunately had not been able to see what you had experienced in the room. Regarding our memorial for our employees that have unfortunately passed, the photos are just that. A memorial. These employees were valued members of our Team, of our Family, that we continue to miss every day. They are only small pictures that can be easily overlooked, but I am sorry that you apparently found issue with them.Once again, I am sorry to hear of your experience with us. If you ever stop by Amelia Island again, I hope you might consider trying to stay with us again so that we can prove to you how our brand of Hamptonality truly shines. I hope you have a wonderful day. Take care.
5.0分
其他
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We always enjoy staying in this hotel. The staff is so welcoming and friendly. They go out of their way to make you feel welcome. The breakfast is always hot and fresh as is the coffee and cookies. We appreciated the loan of beach chairs and the ease of walking to the beach from the hotel.
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酒店回复: I am delighted to hear that we have been part of so many journeys that you've taken. I hope that you will stay with us several times more on your next trips. Our staff is always ready to welcome you. Thank you for your loyalty and trust. Take care!
4.0分
其他
Friendly, accommodating staff. Good value as opposed to much on Amelia Is
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酒店回复: Thank you for the great feedback on our staff. We pride ourselves on customer service as well as creating a wonderful stay. Please let us know what we can improve on to earn your business in the future.
4.0分
其他
Pup Friendly!
Older HI but clean and well-staffed, parking is good and having my pups get to stay is a plus - thank u!
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酒店回复: Thank you for your positive comments and I am pleased that you had a good stay overall. However, I apologize for the inconveniences that you experienced during your stay and don't hesitate to call us to share more information,
3.0分
商务出差
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Within my room, the floors were so dirty, that upon removing my shoes and socks at the foot of the bed and walking directly into the bathroom for a shower, my feet made black foot prints in the tub. Also, the air conditioner did not seem to be dehumidifying the air in the room and everything ( floors, furniture, bedding, towels ) felt damp.
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酒店回复: I would first like to thank you for your review. We appreciate all comments as they often allow us to see things as our guest see them and open up learning opportunities for our Team Members to keep improving to provide even greater service. I would like to assure you that we mop and vacuum our floors between each guest, as well the room you had stayed in had the carpet detailed and shampooed just the week before. Regarding the dampness of your room, as we are located at the beach and have been experiencing record highs of temperature and humidity, we have been fighting to get the humidity levels in the rooms under control so that everything is not damp to our guest. We have found what we believe to be a solution, but it is taking some time to implement it into all of our rooms. However, that is no excuse for our problems to impact your stay with us. I hope you have a good day and take care.
工作人员很友好也很乐于助人。但是，下午2:15的时候，我们被告知房间30分钟内就能准备好，会有人打电话通知我们。结果我没接到电话，一个小时后不得不回去询问房间情况！
早餐大部分食物都很好。不过，鸡蛋煎蛋没什么味道，培根很油腻而且非常薄！
床和枕头都非常舒服。5
Everything was good! Friendly staffs, cozy room, the AC wasn't loud which is a plus! The breakfast was good! Check-in and checkout were smooth. The location is perfect! The only thing I disagree with is there’s not enough water fountain. The one in gym was out of water, and the fountain on the first floor was broken.. we stayed for two nights. Maybe they can invest a filtered water fountain in gym..
Check in was quick, the room was spotless with the bed very comfortable. The food selection was good. The only fall back was… the horrible coffee in the room. This was undrinkable!!
Everything and everyone were top notch. The staff seemed to be ready to help with any problems we may have had. They were so friendly.
We stayed for a wedding and had a lot of time to wait. Our room was close to the lobby which became our "living room". LOL We were welcomed and comfortable which made our rainy weekend off-time wonderful! The staff made sure we had coffee and any comfort we needed. The room and lobby were clean.
Was not happy with this place. Just didn’t feel clean. No water pressure in sink, damp smell, toilet stained, wash rag brown. Deceased employees photos in the hallway outside the elevators.
We left after one night and moved down to the Marriott residence Inn. Would love a refund of the second night if possible.
We always enjoy staying in this hotel. The staff is so welcoming and friendly. They go out of their way to make you feel welcome. The breakfast is always hot and fresh as is the coffee and cookies. We appreciated the loan of beach chairs and the ease of walking to the beach from the hotel.
Friendly, accommodating staff. Good value as opposed to much on Amelia Is
Pup Friendly!
Older HI but clean and well-staffed, parking is good and having my pups get to stay is a plus - thank u!
Within my room, the floors were so dirty, that upon removing my shoes and socks at the foot of the bed and walking directly into the bathroom for a shower, my feet made black foot prints in the tub. Also, the air conditioner did not seem to be dehumidifying the air in the room and everything ( floors, furniture, bedding, towels ) felt damp.