酒店回复: Thank you for your feedback, it means a lot to us. We make a point to share with our team members in all departments, to show what there efforts means to the guest.Once again thank you and hope we can be in your future plans if you are in the area,Your Team Hilton Garden Inn
酒店回复: Thank you for taking the time to share your positive feedback with us! We are thrilled to hear that you enjoyed your stay at Hilton Garden Inn. It is our goal to provide exceptional service and a comfortable experience for all of our guests, and we are delighted to hear that we were able to meet your expectations. We hope to welcome you back again in the future for another enjoyable stay.
1.0分
其他
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The airport shuttle service was the WORSE service we ever experienced. Our flight arrived at 10:30 pm. We called the hotel as instructed and were told where to wait. The shuttle never showed up and several other hotel shuttles had made other trips. I called back. Then, the shuttle shows up empty allows 4 other people on and refuses to let us on and yells at us saying he has other people to pick up. When he finally came back for us it was after 1:00 AM. The desk staff was kind and gave us a breakfast voucher. The room is remodeled but the blanket was dirty and we killed a roach in the room.
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酒店回复: Thank you for sharing your feedback with us. We value all comments from our guests, both positive and constructive. We apologize for any areas where we may have fallen short during your stay at Hilton hotel. Your feedback is important to us as it helps us to identify areas for improvement and make necessary changes to enhance the overall guest experience. We appreciate your honesty and will take your comments into consideration as we continue to strive for excellence. Thank you for choosing Hilton hotel and we hope to have the opportunity to welcome you back in the future.
4.0分
其他
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I would have gone five stars but for the guests down the hall who insisted on blasting loud music late at night and slamming doors constantly. Took two calls to security to get it resolved finally.
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酒店回复: Thank you for your feedback, it means a lot to us. We make a point to share with our team members in all departments, to show what there efforts means to the guest.Once again thank you and hope we can be in your future plans if you are in the area,Your Team Hilton Garden Inn
5.0分
其他
The employees especially Kelly at Front Desk and Lewis in the restaurant..made my stay so much better...Just love this hotel
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酒店回复: Thank you so much for taking the time to fill out our guest survey! We are thrilled to hear that you had a great experience during your stay with us. Our team works hard to ensure that all of our guests have a wonderful stay, and it means a lot to us to hear that we succeeded with you. We hope to welcome you back soon for another fantastic stay. Thank you again for your feedback!
5.0分
情侣出游
I like how convenient it was to other things around the hotel food, stores, etc. Our stay was great will definitely book here again.
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酒店回复: Thank you for your feedback, it means a lot to us. We make a point to share with our team members in all departments, to show what there efforts means to the guest.Once again thank you and hope we can be in your future plans if you are in the area,Your Team Hilton Garden Inn
2.0分
其他
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Horrible
They put us in a room for disabled people. The bathroom was dirty, full of hair everywhere. When we showered, the room and bathroom filled with water. The water wouldn't go down the drain and spread throughout the bathroom and bedroom. We put towels on the door to prevent the water from flowing into the room. We asked for it to be cleaned three times. I had to go down to reception and complain about having it cleaned, but only then was the bathroom cleaned. They gave me extra towels to catch the water.I explained that I was a Hilton Honor member and asked to change rooms, but they said that since I booked with you, Hilton Honor didn't count.
一切都非常棒！肯定会再来的:)
很好
房间新装修，干净整洁，空调运行良好，配有遮光窗帘，停车场光线充足。周边有商店和餐厅。我一定会再次入住这里，强烈推荐。
这家酒店多收了我钱，至今没有收到解释收费原因的电子邮件。枕套很脏，毛巾上有些地方还有黑点，以后不会再住了😡
地理位置非常便利。入住和退房都很便捷。工作人员非常友好热情。中午退房时间一直是我的最爱。
The airport shuttle service was the WORSE service we ever experienced. Our flight arrived at 10:30 pm. We called the hotel as instructed and were told where to wait. The shuttle never showed up and several other hotel shuttles had made other trips. I called back. Then, the shuttle shows up empty allows 4 other people on and refuses to let us on and yells at us saying he has other people to pick up. When he finally came back for us it was after 1:00 AM. The desk staff was kind and gave us a breakfast voucher. The room is remodeled but the blanket was dirty and we killed a roach in the room.
I would have gone five stars but for the guests down the hall who insisted on blasting loud music late at night and slamming doors constantly. Took two calls to security to get it resolved finally.
The employees especially Kelly at Front Desk and Lewis in the restaurant..made my stay so much better...Just love this hotel
I like how convenient it was to other things around the hotel food, stores, etc. Our stay was great will definitely book here again.
Horrible
They put us in a room for disabled people. The bathroom was dirty, full of hair everywhere. When we showered, the room and bathroom filled with water. The water wouldn't go down the drain and spread throughout the bathroom and bedroom. We put towels on the door to prevent the water from flowing into the room. We asked for it to be cleaned three times. I had to go down to reception and complain about having it cleaned, but only then was the bathroom cleaned. They gave me extra towels to catch the water.I explained that I was a Hilton Honor member and asked to change rooms, but they said that since I booked with you, Hilton Honor didn't count.