酒店回复: Hola,Gracias por compartir sus comentarios. Lamento sinceramente que su experiencia en nuestro hotel no haya sido satisfactoria. Nos disculpamos por la limpieza insuficiente de la habitación y el baño, la piscina cerrada sin previo aviso y la calidad del desayuno. Entendemos lo frustrante que esto debe haber sido y que afectó negativamente su estancia.Por favor, sepa que hemos compartido sus comentarios con nuestro equipo de limpieza y gestión para abordar estos problemas y mejorar la experiencia de nuestros huéspedes en el futuro. Valoramos su honestidad y esperamos tener la oportunidad de ofrecerle una experiencia mucho más agradable en su próxima visita.Atentamente,Lawrence McMillian Jr.Supervisor de RecepciónEmbassy Suites Jacksonville
3.0分
其他
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The room, and the towels was dirty. The refrigerator didn't work, but the maintenance man was getting ready to go home but he can and changed it out. We were very grateful to him, and he did his job with a smile. No one came to clean the room, and we had to call for clean towels and was clothes that night when we got back at 10pm. I have always enjoyed coming to the Embassy Suite, but has changed for the worst, but it still has good food.
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酒店回复: Hello,Thank you for sharing your experience with us. I want to sincerely apologize for the cleanliness issues you encountered with your room, towels, and refrigerator. This is not the level of quality or comfort we strive to provide, and I truly understand your frustration.I’m grateful to hear that our maintenance technician was able to assist you promptly and with a positive attitude—I'll be sure to pass along your appreciation to him. However, I am very sorry that your room was not serviced and that you had to call for fresh linens late in the evening. That is not the standard of hospitality you should expect from us.We value your loyalty to Embassy Suites, and it’s disappointing to know your recent stay did not reflect the experience you’ve come to enjoy with us in the past. Please know that your feedback has been shared with our housekeeping and management teams so we can address these concerns immediately.Thank you again for your honesty and for still recognizing the quality of our food. We hope you will consider giving us another opportunity to provide you with the exceptional stay you deserve.Warm regards,Lawrence McMillian Jr.Front Desk SupervisorEmbassy Suites Jacksonville
4.0分
家庭亲子
Room was spotless, clean and comfortable also very spacious and staff was very professional, clean and friendly.
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酒店回复: Hello,Thank you so much for your wonderful review and for choosing to stay with us. We’re delighted to hear that your room was spotless, spacious, and comfortable, and that our staff made a positive impression with their professionalism and friendliness.Your feedback means a great deal to our team, and we truly appreciate you taking the time to share it. We look forward to welcoming you back and providing another great stay in the future.Warm regards,Lawrence McMillian Jr.Front Desk SupervisorEmbassy Suites Jacksonville
5.0分
其他
It was a lovely stay. Just had an issue with the shower. Water was all over the bathroom floor after showers but workable.
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酒店回复: Hello,Thank you for staying with us and for sharing your feedback. I’m glad to hear you had a lovely stay overall. I do want to apologize for the inconvenience with the shower and the water on the bathroom floor. That is certainly not the experience we want for our guests, and I appreciate you letting us know so we can address it with our maintenance team.Thank you again for your honesty and for choosing Embassy Suites. We hope to welcome you back for an even smoother stay in the future.Warm regards,Lawrence McMillian Jr.Front Desk SupervisorEmbassy Suites Jacksonville
2.0分
其他
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Planned to stay for 2 nights. Cancelled second night. Hotel is beautiful in the lobby. They charge 10/ni for parking when you’re a guest. Don’t leave or you’ll have hard time finding parking when you get back. Cancelled second night because on night 1 we moved to 3 rooms. First room no heat on a 49 degree night, second room smelled something aweful, third room at least heated to a point and was 11pm by this point so just stuck it out. Was told old hvac ran on boiler and some rooms weren’t working. They were going to try to move us to another room the next night but we said just cancel and went back home. Not what I consider Hilton standards. Everyone is professional though and did authorize the cancelled nights refund. I personally won’t stay here again.
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酒店回复: Hello,Thank you for taking the time to share your experience with us. I want to offer my sincerest apologies for the inconvenience and discomfort you encountered during your stay. Having to move rooms multiple times—especially on a cold night—is unacceptable, and I understand how frustrating and exhausting that must have been.You are absolutely right to expect better from a Hilton-branded property. While I am glad to hear that our team remained professional and that your refund was promptly handled, the issues you faced with the heating system and room conditions fall far below our standards of comfort and reliability.We have already shared your comments with our engineering and management teams, as the boiler-related HVAC issues in certain rooms are something we are actively working to correct to prevent future guest impact. Your feedback is invaluable in helping us improve.Regarding parking, we understand the concerns and we are reviewing ways to streamline both access and availability for our guests.Although I respect your decision about returning, I truly hope you would consider giving us another opportunity in the future to provide you with the stay you should have received from the start.Thank you again for your honesty, and I’m very sorry for the experience you had.Warm regards,Lawrence McMillian Jr.Front Desk SupervisorEmbassy Suites Jacksonville
除了早餐之外，一切都很好👌。
酒店很漂亮，我们在这里住了一晚。早餐很棒，有现做的煎蛋卷。泳池和水疗区干净又舒适。唯一的缺点是房间里的暖气坏了。
位置很好，很方便，离所有地方都很近。床很旧，床垫很硬，睡起来声音很大，这和我平时住的大使套房不一样。
酒店很漂亮，服务和清洁都无可挑剔，泳池景观也很美很惬意，让人心生宁静。餐厅的食物很美味，自助早餐种类也很丰富。虽然价格有点高，但我觉得物有所值，因为一切都考虑得很周到。酒店位于市中心，离火车站也只有4分钟路程，完全符合我的预期。
非常棒的酒店
房间很脏，尤其是浴室；泳池没有事先通知就关闭了；早餐质量极差；入住体验非常糟糕。
The room, and the towels was dirty. The refrigerator didn't work, but the maintenance man was getting ready to go home but he can and changed it out. We were very grateful to him, and he did his job with a smile. No one came to clean the room, and we had to call for clean towels and was clothes that night when we got back at 10pm. I have always enjoyed coming to the Embassy Suite, but has changed for the worst, but it still has good food.
Room was spotless, clean and comfortable also very spacious and staff was very professional, clean and friendly.
It was a lovely stay. Just had an issue with the shower. Water was all over the bathroom floor after showers but workable.
Planned to stay for 2 nights. Cancelled second night. Hotel is beautiful in the lobby. They charge 10/ni for parking when you’re a guest. Don’t leave or you’ll have hard time finding parking when you get back. Cancelled second night because on night 1 we moved to 3 rooms. First room no heat on a 49 degree night, second room smelled something aweful, third room at least heated to a point and was 11pm by this point so just stuck it out. Was told old hvac ran on boiler and some rooms weren’t working. They were going to try to move us to another room the next night but we said just cancel and went back home. Not what I consider Hilton standards. Everyone is professional though and did authorize the cancelled nights refund. I personally won’t stay here again.