No water at check in due to plumbing issue. Shower head is so corroded that we skipped showers. Mini pillows that caused stiff necks and a poor night’s sleep. Creaky elevator that contributed to the overall sketchy experience. Overall- disappointing.
Decided to skip breakfast and go elsewhere.
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酒店回复: Sorry to hear about the issues with no water, corroded shower head, uncomfortable pillows, and creaky elevator. That's not the experience we aim to provide. We'll look into the plumbing and elevator issues ASAP and work on upgrading our pillows. Thanks for sharing your feedback, and hope you find better accommodations next time."
2.0分
其他
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I checked into my room and the associate at the front desk said there were 2 air machines in ny room and she would be up to remove them. I was in my room a few minutes and yes they were there and the room smelled. I changed went past the desk and said they were still there as I walked out the door. I came back late that night I looed to see if someone was at the front desk but no one was there. I went in to my room and they were still there. The room still smelled.
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酒店回复: That's super frustrating! Sorry the air machines weren't removed and the room still smelled. We'll look into it.
4.0分
其他
The building and rooms are showing their age but nothing was terrible. With two properties right beside this hotel, check them out first.
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酒店回复: Thanks for the honest feedback! Sorry to hear the property is showing its age. We'll definitely take that into consideration for future updates. Appreciate the tip about checking out the neighboring properties first – that's helpful advice for potential guests!"
2.0分
其他
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I've stayed in this hotel before and was very disappointed to see its current condition. Parking was very limited, the room itself smelled very strongly of mold, there were chunks of drywall that had fallen from the ceiling onto the floor and had not been vacuumed. I was staying in a handicapped equipped room and the sink had exposed splintered wood on the frame. There was large patches if visible black mold on the walls.
3.0分
其他
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Property was not well maintained. First room we were given had a terrible moldy stench. But the desk clerk replaced with another similar room on a different floor that was cleaner.
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酒店回复: We apologize for the issue with your first room and the unpleasant smell. We are glad our desk clerk was able to resolve this promptly by moving you to a cleaner room. We appreciate you bringing this to our attention and hope to provide a better experience on your next stay.
3.0分
情侣出游
Room was updated nicely but bathroom had cracked floor tiles, tub was clean but looked dingy. Faucet in tub wasn’t secured.
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酒店回复: Thanks for the kind words on our updated room. We apologize for the issues you experienced with the cracked bathroom tiles and dingy tub, as that is not up to our standards. Our maintenance team has been notified to address these specific problems. We appreciate your feedback and hope to provide a perfect stay next time.
4.0分
其他
Nice bed. pillows too small- sink slow to drain. check in was slow but there was three sets in line and it was after 6 pm - still near 20 minutes.
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酒店回复: Thank you for your feedback. We are glad you found the bed comfortable. We apologize for the issue with the sink drain, the pillows not meeting expectations, and the long check-in wait. We are addressing these issues with our teams to improve our service and amenities. We hope to welcome you back for a better experience.
5.0分
朋友出游
The breakfast was very nice and the staff was very friendly. I would definitely stay there again.
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酒店回复: Glad to hear you enjoyed your stay! The cleanliness and convenient location were definitely highlights, and I'm thrilled you liked the breakfast options. Thanks for sharing your feedback!
5.0分
商务出差
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This is a great property. I would stay there again. Room nice and clean. Up to date. Staff was great. I needed a clean comfortable quiet room, and I got that. All that I needed at a good price.
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酒店回复: Thank you for the wonderful review! We're so happy to hear that you got the clean, comfortable, and quiet room you needed. It's also great to know that our up-to-date facilities and fantastic staff made your stay a success. We appreciate you choosing us and hope to see you again soon!
5.0分
家庭亲子
Check in was easy and painless. The woman at the front desk was amazing, so polite one of the best check in's I ever had.
No water at check in due to plumbing issue. Shower head is so corroded that we skipped showers. Mini pillows that caused stiff necks and a poor night’s sleep. Creaky elevator that contributed to the overall sketchy experience. Overall- disappointing.
Decided to skip breakfast and go elsewhere.
I checked into my room and the associate at the front desk said there were 2 air machines in ny room and she would be up to remove them. I was in my room a few minutes and yes they were there and the room smelled. I changed went past the desk and said they were still there as I walked out the door. I came back late that night I looed to see if someone was at the front desk but no one was there. I went in to my room and they were still there. The room still smelled.
The building and rooms are showing their age but nothing was terrible. With two properties right beside this hotel, check them out first.
I've stayed in this hotel before and was very disappointed to see its current condition. Parking was very limited, the room itself smelled very strongly of mold, there were chunks of drywall that had fallen from the ceiling onto the floor and had not been vacuumed. I was staying in a handicapped equipped room and the sink had exposed splintered wood on the frame. There was large patches if visible black mold on the walls.
Property was not well maintained. First room we were given had a terrible moldy stench. But the desk clerk replaced with another similar room on a different floor that was cleaner.
Room was updated nicely but bathroom had cracked floor tiles, tub was clean but looked dingy. Faucet in tub wasn’t secured.
Nice bed. pillows too small- sink slow to drain. check in was slow but there was three sets in line and it was after 6 pm - still near 20 minutes.
The breakfast was very nice and the staff was very friendly. I would definitely stay there again.
This is a great property. I would stay there again. Room nice and clean. Up to date. Staff was great. I needed a clean comfortable quiet room, and I got that. All that I needed at a good price.
Check in was easy and painless. The woman at the front desk was amazing, so polite one of the best check in's I ever had.