The staff was very nice and the room was very clean.
We did complain about the pool. The pool area wasn't clean and the swimming pool itself was dirty on the bottom. We mentioned that the first night and then again the second night - nothing was addressed regarding the pool. The decaying leaves had been picked up though.
The lighting in the bathroom was more like a night light. Couldn't shave or put makeup on there. We were told that lighted mirrors were available at the front desk, which indicated Hilton was aware of this problem.
展开
酒店回复: Thank you for taking the time to share your feedback. We’re glad to hear you found our staff friendly and your room clean. However, I apologize that your experience with the pool area and bathroom lighting did not meet expectations. Your comments have been shared with our maintenance and housekeeping teams to ensure the pool is better maintained and promptly addressed when concerns are raised. We also appreciate your note about the lighting. Thank you again for your valuable feedback, and we hope you’ll consider staying with us again so we can provide a more enjoyable experience.
5.0分
其他
展开
Property is very clean but showing some usage strains. Lots of restaurants and shopping within short driving distance. Room was quiet and clean. Pillows were almost too soft. Would prefer something a little to the medium firm side.
展开
酒店回复: Thank you for staying with us at the Hilton Garden Inn Columbus! We're so glad to hear you enjoyed your stay and appreciate you choosing us. We hope to welcome you back again soon!
1.0分
情侣出游
展开
I had reservation but was not on system. ******* called to give new confirmation number. They did not want to acept it.That If iwanted to stay I had to go through them wich was very expensive. Receptionist was very rude. I had to leave it was late and had ******* help ne with reserving somewhere else. I was in a place i dud not not know
展开
酒店回复: Thank you for sharing your experience with us. We’re truly sorry to hear about the frustration you encountered during your recent trip, especially while being in an unfamiliar place. That’s never the experience we want for any of our guests.However, we’d like to offer some clarification regarding your reservation. We did receive your booking from *******; however, the virtual credit card they provided was declined on the date of your arrival (August 26–27). When we contacted ******* to resolve the issue, they informed us that they had modified your reservation on their end but had not communicated or updated those changes with us. As a result, the reservation remained in our system as a "no-show" with no valid form of payment. This still did not resolve the issue with the declined payment. The service rep let us know they would call us back with an updated card, which we never recieved. We understand how difficult it can be when dealing with third-party booking platforms, and we truly regret the inconvenience this caused you. Our staff offered the lowest available rate at the time as a solution, since we were unable to secure updated payment details from ******* directly.We appreciate you bringing this matter to our attention, and we hope this explanation helps provide some clarity. Please know that your feedback has been taken seriously, and we will continue to work on improving communication with third-party partners to prevent situations like this in the future.
4.0分
其他
展开
A beautiful quiet and relaxing place
The Hotel was beautiful the service was great but the garbage was overflowing and all the ice machines were broken and one of the stalls in the bathroom was broken.
Overall it was nice and will certainly come back because of the service.
展开
酒店回复: Thank you so much for your kind words about our hotel’s beauty and service — we’re thrilled to hear you enjoyed your stay overall and appreciated our team!We also sincerely apologize for the issues you encountered with the overflowing garbage, broken ice machines, and bathroom stall. Your feedback is invaluable, and we are actively addressing these maintenance concerns to improve the experience for all our guests.We truly appreciate your understanding and look forward to welcoming you back soon for an even better stay!
2.0分
商务出差
展开
Rooms are clean, the lighting in the bathrooms are dim, this place does have roaches. The in-house bar needs a bartender, he don’t know the difference between bourbon and vodka, like it’s his first day being around alcohol, nothing is close by within walking distance for eating or shopping, you have to drive to get anything since this place is hidden in the woods a mile and a half. EV charging is for other EVs other that a Tesla so make sure you have an adaptor and they charge .50 an hour and it’s a very slow charger
展开
酒店回复: Thank you for taking the time to share your feedback. While we're glad to hear you found the rooms clean, we're truly sorry that several aspects of your stay fell short of expectations.We sincerely apologize for the dim lighting in the bathrooms and for any pest-related concerns — cleanliness and comfort are top priorities, and we’ve already addressed this with our housekeeping and maintenance teams to investigate and resolve the issue immediately. We also appreciate your comments about the bar service. Your experience is not the standard we aim for, and we’re reviewing staffing and training to ensure better service moving forward.We understand our location offers a quiet, secluded setting, which some guests enjoy, but we realize this can be inconvenient for others — especially regarding dining and shopping access. Your feedback about the EV charging station is also noted; we'll be sure to make details about compatibility and charging speeds clearer for future guests.We appreciate your honesty, as it helps us improve. We hope you’ll consider giving us another chance in the future to provide a much better experience.
5.0分
情侣出游
Loved pretty much everything loud doors opening and closing and strange shower
展开
酒店回复: Thank you so much! We’re thrilled to hear you loved your stay. Your kind words mean a lot to our team, and we can’t wait to welcome you back again soon
3.0分
其他
展开
Great staff, smelly room
The staff were wonderful and everything else was just fine except that our room smelled strangely of cat pee. I kid you not. I informed the desk and they said they’d make a note of it. We didn’t notice the smell anywhere else but our room and the carpet was wet as though they’d just given it a rather vigorous bath. Again, nice hotel and great staff but the room odor was pretty bad. Even if you like cats, that’s not something you want in life. Just saying.
展开
酒店回复: Thank you for taking the time to share your experience. We’re glad to hear that our staff made a positive impression and that you found the hotel overall to be nice. However, we sincerely apologize for the unpleasant odor in your room and any discomfort it caused during your stay. Please know that we take such concerns very seriously, and we’ve shared your feedback with our housekeeping team to ensure this issue is thoroughly addressed. We appreciate your understanding and hope to have the opportunity to provide you with a much better experience on your next visit.
这个酒店已经二次入住，房间大，很舒服，周边环境也不错，值得推荐。安静卫生，位置适中，下次有机会还会光临。
我们非常喜欢这次入住！
唯一的问题是房间里的灯光，尤其是浴室，需要更亮一些。
我们已经住过这里好几次了。每次的体验都很棒！
最差劲的员工！这家酒店看起来还不错，直到你遇到员工。我这辈子都没受过这么粗鲁的对待。千万别付早餐钱！我们好不容易等到一天早餐，结果只有三个鸡蛋，看起来像汤一样。其他几天，他们说没东西吃了（我们等了45分钟）。房间里的洗漱用品空空如也。你问能不能补充，根本没人理你。我第六次打电话和亲自去问的时候，前台居然冲我吼：“你要是想要，自己去前台拿！”。那天我已经去过前台两次了。说真的，这是我遇到过最没礼貌的员工。根本不值得。还是住个至少还有点服务意识的酒店吧！
The staff was very nice and the room was very clean.
We did complain about the pool. The pool area wasn't clean and the swimming pool itself was dirty on the bottom. We mentioned that the first night and then again the second night - nothing was addressed regarding the pool. The decaying leaves had been picked up though.
The lighting in the bathroom was more like a night light. Couldn't shave or put makeup on there. We were told that lighted mirrors were available at the front desk, which indicated Hilton was aware of this problem.
Property is very clean but showing some usage strains. Lots of restaurants and shopping within short driving distance. Room was quiet and clean. Pillows were almost too soft. Would prefer something a little to the medium firm side.
I had reservation but was not on system. ******* called to give new confirmation number. They did not want to acept it.That If iwanted to stay I had to go through them wich was very expensive. Receptionist was very rude. I had to leave it was late and had ******* help ne with reserving somewhere else. I was in a place i dud not not know
A beautiful quiet and relaxing place
The Hotel was beautiful the service was great but the garbage was overflowing and all the ice machines were broken and one of the stalls in the bathroom was broken.
Overall it was nice and will certainly come back because of the service.
Rooms are clean, the lighting in the bathrooms are dim, this place does have roaches. The in-house bar needs a bartender, he don’t know the difference between bourbon and vodka, like it’s his first day being around alcohol, nothing is close by within walking distance for eating or shopping, you have to drive to get anything since this place is hidden in the woods a mile and a half. EV charging is for other EVs other that a Tesla so make sure you have an adaptor and they charge .50 an hour and it’s a very slow charger
Loved pretty much everything loud doors opening and closing and strange shower
Great staff, smelly room
The staff were wonderful and everything else was just fine except that our room smelled strangely of cat pee. I kid you not. I informed the desk and they said they’d make a note of it. We didn’t notice the smell anywhere else but our room and the carpet was wet as though they’d just given it a rather vigorous bath. Again, nice hotel and great staff but the room odor was pretty bad. Even if you like cats, that’s not something you want in life. Just saying.