酒店回复: Dear Delila,Thank you for your great review and for taking the time to share your feedback about our shuttle service. We appreciate you bringing this to our attention and providing helpful travel tips for fellow guests.We're glad that overall you had a positive experience during your stay with us. Your feedback about transportation options is valuable, and we're grateful when guests share their insights to help others make the best choices for their travel needs.We hope to have the opportunity to welcome you back on your next visit to Jacksonville and look forward to providing you with another great experience. Thank you for choosing Holiday Inn Express & Suites Jacksonville - Blount Island!Warm regards,Guest Experience Team
5.0分
其他
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Everything was fine except for there was no welcome gift as mentioned and there was a old musty steel smell in the room other than that service girls checking in, etc. were very great
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酒店回复: Dear Robin,Thank you for the excellent rating! We're so happy to hear you had a positive experience with us and that our team provided you with great service during check-in. Our staff works hard to make every guest feel welcome, and it's wonderful to know they made a difference in your stay.We appreciate your feedback about the room comfort and your expectations regarding amenities. Your comments help us continue to improve the experience we provide for all our guests.We look forward to welcoming you back to Jacksonville soon and hope to create an even better experience on your next visit!Warm regards,Guest Experience Team
4.0分
其他
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short stay, yes, long term vacation, stay away.
the room was clean and the staff although effective, were less than interested in there job of work, they gave me enough attention to check us in, but were not in anyway welcoming.
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酒店回复: Dear Malcolm,Thank you for your review and for rating us! We're so glad you found your room clean and that our team was efficient during check-in.We appreciate your feedback about the welcoming aspect of your experience. Creating a warm, friendly atmosphere is incredibly important to us, and your comments help us focus on what matters most to our guests. We're committed to ensuring every interaction reflects the genuine hospitality we strive to provide.We hope to have the opportunity to welcome you back and show you the full warmth of our Holiday Inn Express hospitality on your next visit to Jacksonville.Warm regards,Guest Experience Team
5.0分
商务出差
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Newly remodeled, and it was done nicely!
This hotel was remodeled recently (at least part of the hotel). I think they added more handicap accessible rooms. They have thought of a lot of nice details, like a liquid hand soap dispenser by the sink. Not many hotels have that!
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酒店回复: Dear Mark,Thank you so much for the wonderful review and perfect rating! We're thrilled to hear you noticed and appreciated our recent renovations. Our team worked hard to create a fresh, thoughtful experience for our guests, and it's fantastic to know it shows.We're especially glad you noticed those thoughtful touches like the liquid hand soap dispensers. We believe it's the little details that make a big difference in guest comfort. Your feedback about our enhanced accessibility features is also much appreciated, as ensuring all our guests feel welcome and comfortable is incredibly important to us.We'd be delighted to welcome you back on your next visit to Jacksonville!Warm regards,Guest Experience Team
4.0分
其他
Free breakfast options need some work. Parking was ok but filled up super fast . Staff was nice
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酒店回复: Dear Jillian,Thank you for your great review and for taking the time to share your experience with us! We're so glad to hear our team provided you with friendly service during your stay.We appreciate your feedback about our breakfast offerings and parking availability. Your comments help us identify areas where we can continue to enhance the guest experience, and we take them seriously as we work to make every stay even better.We hope to welcome you back on your next visit to Jacksonville and look forward to providing you with an excellent experience.Warm regards,Guest Experience Team
4.0分
家庭亲子
Everything was ok except lady at desk at checkout wouldn’t give me change for a 20 dollar bill.
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酒店回复: Dear Leslie,Thank you for your great review and rating! We're so glad to hear that overall everything was okay during your stay with us.We appreciate you bringing the checkout experience to your attention. We understand this wasn't what you expected, and we take your feedback seriously as we're always looking for ways to enhance our guest service at the front desk.We hope to have the opportunity to welcome you back soon and provide you with an even better experience from check-in to checkout.Warm regards,Guest Experience Team
5.0分
其他
Very nice
Parking was easy. The staff were very friendly and helpful. Breakfast was good
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酒店回复: Dear Debra,Thank you so much for the perfect rating! We're thrilled you had such a wonderful experience with us.It's fantastic to hear that everything from parking to breakfast worked so well for you. Our team takes great pride in providing friendly, helpful service, and we're delighted that came through during your stay. We're also happy you enjoyed our breakfast offerings.We'd be delighted to welcome you back on your next trip to Jacksonville. Thank you for choosing Holiday Inn Express & Suites!Warm regards,Guest Experience Team
出差时住在这里，度过了完美的一天。感谢酒店提供如此优质的服务。入住体验非常愉快，现在要离开了。
可以更干净些，房间里没有垃圾桶。
在酒店短暂停留。严格来说，还不错。房间很大，浴室也很干净。唯一不满意的是，我们入住的时间不在节假日期间。结果，早餐有些东西出了问题，健身房也没有毛巾。真遗憾。
40 美元的班车……我建议你乘坐优步前往港口
Everything was fine except for there was no welcome gift as mentioned and there was a old musty steel smell in the room other than that service girls checking in, etc. were very great
short stay, yes, long term vacation, stay away.
the room was clean and the staff although effective, were less than interested in there job of work, they gave me enough attention to check us in, but were not in anyway welcoming.
Newly remodeled, and it was done nicely!
This hotel was remodeled recently (at least part of the hotel). I think they added more handicap accessible rooms. They have thought of a lot of nice details, like a liquid hand soap dispenser by the sink. Not many hotels have that!
Free breakfast options need some work. Parking was ok but filled up super fast . Staff was nice
Everything was ok except lady at desk at checkout wouldn’t give me change for a 20 dollar bill.
Very nice
Parking was easy. The staff were very friendly and helpful. Breakfast was good