酒店回复: Dear Delila,Thank you for your great review and for taking the time to share your feedback about our shuttle service. We appreciate you bringing this to our attention and providing helpful travel tips for fellow guests.We're glad that overall you had a positive experience during your stay with us. Your feedback about transportation options is valuable, and we're grateful when guests share their insights to help others make the best choices for their travel needs.We hope to have the opportunity to welcome you back on your next visit to Jacksonville and look forward to providing you with another great experience. Thank you for choosing Holiday Inn Express & Suites Jacksonville - Blount Island!Warm regards,Guest Experience Team
5.0分
其他
原文
翻译提供方：Google
好的
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酒店回复: Dear Jose,Thank you for the excellent rating! We're delighted you stayed with us and appreciate you taking the time to share your feedback.We'd love to welcome you back on your next visit to Jacksonville. Thank you for choosing Holiday Inn Express & Suites Jacksonville - Blount Island, and we hope to see you again soon!Warm regards,Guest Experience Team
5.0分
其他
Perfect for the cruise port. Nice and clean, modern looking. Only a five minute drive to the cruise port and really the only thing around anyway.
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酒店回复: Dear Thomas,Thank you so much for the perfect rating! We're thrilled to hear you found our hotel ideal for your cruise departure. It's wonderful that you appreciated our convenient location just five minutes from the port, making your travel experience smooth and stress-free.We're delighted you enjoyed our modern facilities and cleanliness standards. We take great pride in maintaining a fresh, welcoming environment for all our guests.Thank you for choosing to stay with us before your cruise, and we'd be delighted to welcome you back on your next trip to Jacksonville!Warm regards,Guest Experience Team
3.0分
家庭亲子
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Housekeeping staff worked hard and tried to help even though it wasnt in their job description. Front desk staff spent more time hiding than actually at the desk. Sign said be back in 5-10 minutes, 45 minutes later they showed up. Would not answer the phone, wasn't even on the property. We were locked out of our room at this time and we had a two year needing a nap. Then on Sunday morning, when most people are checking out the elevator quit working. We were staying on the top floor. The same lady who disappeared for 45 minutes the day before was again difficult to find and then never put an out of order sign on the elevator. Disappointed in the lack of empathy from the desk. The rest of the hotel was good.
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酒店回复: Dear Tommy,Thank you for taking the time to share your experience with us. We're pleased to hear our housekeeping team went above and beyond to assist you, and we truly appreciate you recognizing their dedication.We understand your stay didn't meet expectations, particularly regarding front desk availability and the elevator situation during checkout. Your feedback about these service gaps is valuable to us, and we take it seriously as we work to ensure all our guests receive the attentive care they deserve.We're glad to know you found the rest of the hotel to your liking. Our goal is to provide seamless service throughout every guest's stay, and we're committed to enhancing the experience across all touchpoints.We hope you'll give us another chance to deliver the excellent service and convenience you deserve on your next visit to Jacksonville.Warm regards,Guest Experience Team
1.0分
其他
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I reserved a King room, which is more, and received a handicapped double. Manager said they didn't honor due to 3rd party reservation. After we got to our room we noticed the toilet would not flush, the automated drapes would not work and we couldn't open them. Also there was a loud squeal coming from the fridge. I returned to the front desk and told them. I asked for Mai and they never came.
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酒店回复: Dear Doris,Thank you for bringing your experience to our attention. We appreciate you taking the time to share this feedback with us.We understand your stay fell short of expectations, particularly regarding the room assignment and the maintenance concerns you encountered. Every guest deserves a comfortable, well-functioning space, and we're sorry this wasn't your experience. We take your comments seriously as we work to ensure our rooms meet the high standards our guests expect.Your feedback helps us identify areas where we need to improve our service and responsiveness. We're committed to providing all our guests with the quality accommodations and attentive care they deserve.We hope you'll give us another chance to deliver the excellent experience you should have had on your next visit to Jacksonville.Warm regards,Guest Experience Team
5.0分
其他
Very nice property. Loved our room. Breakfast needed more variety. Everyone very friendly. Would definitely recommend.
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酒店回复: Dear Jennifer,Thank you so much for the fantastic review and perfect rating! We're thrilled to hear you loved your room and found our property so welcoming. It's wonderful to know our team made you feel at home with their friendly service.We really appreciate your feedback about our breakfast offerings. We're always looking for ways to enhance our guests' experience, and your comments help us do just that.We're so glad you'd recommend us, and we can't wait to welcome you back on your next visit to Jacksonville. Thank you for choosing Holiday Inn Express & Suites Jacksonville - Blount Island!Warm regards,Guest Experience Team
5.0分
家庭亲子
Mattress on the pullout couch needs to be replaced due to stains but everything else was nice
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酒店回复: Dear Sheree,Thank you so much for the fantastic rating! We're thrilled you enjoyed your stay with us and found everything to your liking.We appreciate you bringing the pullout couch to our attention. Your feedback helps us maintain the high standards our guests expect and deserve. We're so glad that overall, you had a nice experience with us.We'd be delighted to welcome you back on your next visit to Jacksonville. Thank you for choosing Holiday Inn Express & Suites Jacksonville - Blount Island!Warm regards,Guest Experience Team
出差时住在这里，度过了完美的一天。感谢酒店提供如此优质的服务。入住体验非常愉快，现在要离开了。
可以更干净些，房间里没有垃圾桶。
在酒店短暂停留。严格来说，还不错。房间很大，浴室也很干净。唯一不满意的是，我们入住的时间不在节假日期间。结果，早餐有些东西出了问题，健身房也没有毛巾。真遗憾。
40 美元的班车……我建议你乘坐优步前往港口
好的
Perfect for the cruise port. Nice and clean, modern looking. Only a five minute drive to the cruise port and really the only thing around anyway.
Housekeeping staff worked hard and tried to help even though it wasnt in their job description. Front desk staff spent more time hiding than actually at the desk. Sign said be back in 5-10 minutes, 45 minutes later they showed up. Would not answer the phone, wasn't even on the property. We were locked out of our room at this time and we had a two year needing a nap. Then on Sunday morning, when most people are checking out the elevator quit working. We were staying on the top floor. The same lady who disappeared for 45 minutes the day before was again difficult to find and then never put an out of order sign on the elevator. Disappointed in the lack of empathy from the desk. The rest of the hotel was good.
I reserved a King room, which is more, and received a handicapped double. Manager said they didn't honor due to 3rd party reservation. After we got to our room we noticed the toilet would not flush, the automated drapes would not work and we couldn't open them. Also there was a loud squeal coming from the fridge. I returned to the front desk and told them. I asked for Mai and they never came.
Very nice property. Loved our room. Breakfast needed more variety. Everyone very friendly. Would definitely recommend.
Mattress on the pullout couch needs to be replaced due to stains but everything else was nice