A tired Marriott that needs refreshing. Nothing stood out as being especially nice. It felt dated. The kitchen was poorly stocked, with very little to cook with and a badly stained frying pan. There is a full-size fridge and stovetop but no oven, so cooking is limited. There was no dishtowel or scrubber but there were two potholders, but no oven. There was no bedding for the hide-a-bed, and it was a horrible mattress---very thin, every coil visible and palpable. The curved shower rod was hung so the curve hung down, which made it impossible to close the shower curtain, as it slid right down to the middle and left both sides exposed. Toiletries were very basic. Only 3 bath towels provided for 3 people. Nothing was terrible, but it didn't meet my expectation of a Marriott Residence, which I've stayed at before. No pool or hot tub either. An unremarkable facility.
5.0分
情侣出游
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Nice room layout, kitchen, comfortable bed, pet friendly.
Didn’t like shower curtain smelled like a wet rag and at breakfast the hard boiled eggs were very slimy, no hot water for tea.
4.0分
其他
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If visiting Ruby Memorial, WVU Children's Hospital, or Milan Puskar Stadium, Residence Inn is the place to stay. It is walking distance to all three. Rooms are larger and include full kitchens. The beds are comfortable and the free breakfast is desirable.
The only negative I experienced on this most recent trip... there were no glass cups in the cabinet of the kitchen. For whatever reason, there were plates and silverware, but not cups. I used a measuring cup to drink from. Could I have requested a cup from the front desk... sure. I just dealt with it. I assume previous guests broke or stole the cups that were there.
3.0分
其他
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Overall, the customer service was great everyone was friendly and helpful. However, housekeeping could definitely be better. There was a strange smell we couldn’t figure out at first, and it turned out the trash under the kitchen sink hadn’t been emptied from a previous stay. Also, the breakfast area could’ve been cleaner, there was food on the floor and on the counter.
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酒店回复: Thank you for taking the time to share your feedback. We’re pleased to hear that our team provided friendly and helpful service during your stay. However, I’m very sorry for the housekeeping and cleanliness issues you experienced. This does not reflect the high standards we strive to maintain, and your comments have been shared with our housekeeping and food & beverage teams to ensure these matters are addressed promptly.We appreciate your honest feedback—it helps us improve—and we hope to have the opportunity to provide you with a more seamless experience on your next visit.
5.0分
情侣出游
Pros: very clean, very comfortable, room had everything needed,friendly and knowledgeable staff
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酒店回复: We’re thrilled to know you had such a positive experience! It’s great to hear that you felt comfortable and well taken care of by our friendly, knowledgeable staff. Thanks for staying with us.
4.0分
其他
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The staff was great. The food was really good. The room was very spacious. First night there was a drip in the air conditioner and in the morning they did move us to a new room. Very accommodating for their issue in the room.
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酒店回复: Dear Brenda.Thank you for taking the time to write a review of our hotel. We apologize for the maintenance issue you encountered in your room; however, we are pleased that our staff resolved this to your satisfaction. Our team is dedicated to providing genuine and attentive hospitality, and we appreciate you acknowledging their efforts. We hope you will stay with us again the next time you are in Morgantown.James ThomasGeneral Manager
很棒的酒店，房间选择多样。我们的房间很宽敞，有一台大电视。床很舒服，枕头也很棒。我们房间有设备齐全的厨房和冰箱，对我们来说非常完美。员工非常友善和乐于助人。绝对推荐给所有去看WVU比赛或来Morgantown游玩的人。
我丈夫为了癌症术后复查住在这里。他是一名残疾退伍军人，也是截肢者。酒店员工非常乐于助人，友善又和蔼。我们住得很愉快。房间非常干净宽敞，小厨房也很棒很实用。我们会向所有人推荐这家酒店。性价比很高，是非常棒的住宿地点。
我们抵达酒店办理入住时，被告知没有空房。他们帮我们安排到另一家酒店，并支付了差价，但我直到晚上11点到达酒店时才被告知这一变动。
服务非常好。
A tired Marriott that needs refreshing. Nothing stood out as being especially nice. It felt dated. The kitchen was poorly stocked, with very little to cook with and a badly stained frying pan. There is a full-size fridge and stovetop but no oven, so cooking is limited. There was no dishtowel or scrubber but there were two potholders, but no oven. There was no bedding for the hide-a-bed, and it was a horrible mattress---very thin, every coil visible and palpable. The curved shower rod was hung so the curve hung down, which made it impossible to close the shower curtain, as it slid right down to the middle and left both sides exposed. Toiletries were very basic. Only 3 bath towels provided for 3 people. Nothing was terrible, but it didn't meet my expectation of a Marriott Residence, which I've stayed at before. No pool or hot tub either. An unremarkable facility.
Nice room layout, kitchen, comfortable bed, pet friendly.
Didn’t like shower curtain smelled like a wet rag and at breakfast the hard boiled eggs were very slimy, no hot water for tea.
If visiting Ruby Memorial, WVU Children's Hospital, or Milan Puskar Stadium, Residence Inn is the place to stay. It is walking distance to all three. Rooms are larger and include full kitchens. The beds are comfortable and the free breakfast is desirable.
The only negative I experienced on this most recent trip... there were no glass cups in the cabinet of the kitchen. For whatever reason, there were plates and silverware, but not cups. I used a measuring cup to drink from. Could I have requested a cup from the front desk... sure. I just dealt with it. I assume previous guests broke or stole the cups that were there.
Overall, the customer service was great everyone was friendly and helpful. However, housekeeping could definitely be better. There was a strange smell we couldn’t figure out at first, and it turned out the trash under the kitchen sink hadn’t been emptied from a previous stay. Also, the breakfast area could’ve been cleaner, there was food on the floor and on the counter.
Pros: very clean, very comfortable, room had everything needed,friendly and knowledgeable staff
The staff was great. The food was really good. The room was very spacious. First night there was a drip in the air conditioner and in the morning they did move us to a new room. Very accommodating for their issue in the room.