Overall, the customer service was great everyone was friendly and helpful. However, housekeeping could definitely be better. There was a strange smell we couldn’t figure out at first, and it turned out the trash under the kitchen sink hadn’t been emptied from a previous stay. Also, the breakfast area could’ve been cleaner, there was food on the floor and on the counter.
展开
酒店回复: Thank you for taking the time to share your feedback. We’re pleased to hear that our team provided friendly and helpful service during your stay. However, I’m very sorry for the housekeeping and cleanliness issues you experienced. This does not reflect the high standards we strive to maintain, and your comments have been shared with our housekeeping and food & beverage teams to ensure these matters are addressed promptly.We appreciate your honest feedback—it helps us improve—and we hope to have the opportunity to provide you with a more seamless experience on your next visit.
5.0分
情侣出游
Pros: very clean, very comfortable, room had everything needed,friendly and knowledgeable staff
展开
酒店回复: We’re thrilled to know you had such a positive experience! It’s great to hear that you felt comfortable and well taken care of by our friendly, knowledgeable staff. Thanks for staying with us.
4.0分
其他
展开
The staff was great. The food was really good. The room was very spacious. First night there was a drip in the air conditioner and in the morning they did move us to a new room. Very accommodating for their issue in the room.
展开
酒店回复: Dear Brenda.Thank you for taking the time to write a review of our hotel. We apologize for the maintenance issue you encountered in your room; however, we are pleased that our staff resolved this to your satisfaction. Our team is dedicated to providing genuine and attentive hospitality, and we appreciate you acknowledging their efforts. We hope you will stay with us again the next time you are in Morgantown.James ThomasGeneral Manager
4.0分
其他
展开
Residence Inn is the ideal hotel if one is visiting Ruby Memorial Hospital or Mountaineer Field. Both are walking distance. The room itself is good sized and extremely comfortable. The staff were overly helpful and the free breakfast was very good. If there were one area I feel should be addressed it is that the televisions in the guest rooms do not always connect to the hotel's wifi. For that reason, the hotel has purchased Ruku sticks which they offer to guests. The guest service employee, a friendly younger lady, who brought the device to our room remained for nearly an hour trying to get it to work properly. While I was able to hide it better, my child made it clear he would prefer she just leave. Totally not her fault... she was just trying to help... we were never able to get the Ruku to work correctly and for the rest of our stay, I had to turn the tv on and off and adjust the volume using the button on the tv itself... which was a single button that had to be toggled between settings. Given we were only staying one night, this was not a big deal. For guests with extended stays, that would not be ideal. Wouldn't addressing the issue with the televisions themselves ultimately be a better solution?
展开
酒店回复: Thank you so much for taking the time to share such a detailed review of your recent stay. We’re delighted to hear that you found our location convenient to Ruby Memorial Hospital and Mountaineer Field, and that you enjoyed your spacious, comfortable suite, our helpful team, and the complimentary breakfast.I also appreciate you sharing your experience with the in-room televisions and Roku devices. I completely understand how frustrating that must have been, and I truly appreciate your patience and kind understanding toward our team member who was doing her best to assist. Your feedback about addressing the root connectivity issue rather than relying solely on Roku devices is extremely helpful, and we are actively exploring options to improve the reliability of our in-room entertainment systems.We’re grateful you chose to stay with us.
3.0分
其他
展开
Meh.
The coffee maker in our room did not work, the shower gel and conditioner dispensers were low enough to run out after one or three adults showered, and there were no linens for the sofa bed or sufficient towels for three people.
5.0分
商务出差
Clean Room| Excellent Staff| Kitchen and Breakfast all very well stocked.
展开
酒店回复: Thank you for your positive review! We’re happy to hear you enjoyed your stay and appreciated our staff and amenities
很棒的酒店，房间选择多样。我们的房间很宽敞，有一台大电视。床很舒服，枕头也很棒。我们房间有设备齐全的厨房和冰箱，对我们来说非常完美。员工非常友善和乐于助人。绝对推荐给所有去看WVU比赛或来Morgantown游玩的人。
我丈夫为了癌症术后复查住在这里。他是一名残疾退伍军人，也是截肢者。酒店员工非常乐于助人，友善又和蔼。我们住得很愉快。房间非常干净宽敞，小厨房也很棒很实用。我们会向所有人推荐这家酒店。性价比很高，是非常棒的住宿地点。
我们抵达酒店办理入住时，被告知没有空房。他们帮我们安排到另一家酒店，并支付了差价，但我直到晚上11点到达酒店时才被告知这一变动。
服务非常好。
Overall, the customer service was great everyone was friendly and helpful. However, housekeeping could definitely be better. There was a strange smell we couldn’t figure out at first, and it turned out the trash under the kitchen sink hadn’t been emptied from a previous stay. Also, the breakfast area could’ve been cleaner, there was food on the floor and on the counter.
Pros: very clean, very comfortable, room had everything needed,friendly and knowledgeable staff
The staff was great. The food was really good. The room was very spacious. First night there was a drip in the air conditioner and in the morning they did move us to a new room. Very accommodating for their issue in the room.
Residence Inn is the ideal hotel if one is visiting Ruby Memorial Hospital or Mountaineer Field. Both are walking distance. The room itself is good sized and extremely comfortable. The staff were overly helpful and the free breakfast was very good. If there were one area I feel should be addressed it is that the televisions in the guest rooms do not always connect to the hotel's wifi. For that reason, the hotel has purchased Ruku sticks which they offer to guests. The guest service employee, a friendly younger lady, who brought the device to our room remained for nearly an hour trying to get it to work properly. While I was able to hide it better, my child made it clear he would prefer she just leave. Totally not her fault... she was just trying to help... we were never able to get the Ruku to work correctly and for the rest of our stay, I had to turn the tv on and off and adjust the volume using the button on the tv itself... which was a single button that had to be toggled between settings. Given we were only staying one night, this was not a big deal. For guests with extended stays, that would not be ideal. Wouldn't addressing the issue with the televisions themselves ultimately be a better solution?
Meh.
The coffee maker in our room did not work, the shower gel and conditioner dispensers were low enough to run out after one or three adults showered, and there were no linens for the sofa bed or sufficient towels for three people.
Clean Room| Excellent Staff| Kitchen and Breakfast all very well stocked.