酒店回复: Thank you for taking a moment to share your experience. I am happy to hear you found your stay enjoyable! We look forward to welcoming you back to our hotel in the future.
3.0分
家庭亲子
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What's the staff of friendly?But there are issues with the polex access, and the front desk agent named Lily was incredibly rude.When I reported it. She didn't continued to be rude the entire time and completely unprofessional.
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酒店回复: Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.
5.0分
其他
Family birthday trip
Stay was excellent. Need better choices for breakfast other than that it was an excellent day.
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酒店回复: Thank you for taking a moment to share your experience. I am happy to hear you found your stay enjoyable! We look forward to welcoming you back to our hotel in the future.
5.0分
其他
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Family birthday trip
This day was excellent. Only thing I didn’t like was the breakfast that good and they should at least have some bacon in the breakfast rotation
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酒店回复: Thank you for taking a moment to share your experience. I am happy to hear you found your stay enjoyable! We look forward to welcoming you back to our hotel in the future.
3.0分
其他
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This location was very convenient. The overall property was neat & clean. The room was very quiet. Bed was comfortable. The front desk staff was EXCELLENT and very helpful. The rooms were not very clean though. All of the kitchen utensils, glasses, etc. were dirty. There was not a dishcloth to clean them. The sofa had a stain on it. The bathroom door was dirty, the shower shelf was dirty. The cleaning staff did not clean our room on the second day of our stay as advertised. I had to request towels and washcloths.
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酒店回复: Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.
5.0分
家庭亲子
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The staff was great. Our room wasn't ready when we got there but they handled it professionally and upgraded our room at a discounted rate and gave us free parking.
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酒店回复: Thank you for taking a moment to share your experience. I am happy to hear you found your stay enjoyable! We look forward to welcoming you back to our hotel in the future.
4.0分
家庭亲子
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Marc the receptionist was very warm and welcoming stellar. However, there was a situation I was basically kicked from my room on a no payment claim on a already paid for room. Which proved inconvenient post nfl game recovery with family as facilities and were urgently needed and could not be accessed. Despite paying in advance weeks ahead of reservation.
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酒店回复: Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.
3.0分
家庭亲子
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My rating are low because the jacuzzi tub by the pool was cold it wasn't hot at all
Also there were no blankets in my room I got them from the house keeping
The staff however was beyond amazing and very helpful
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酒店回复: Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.
4.0分
情侣出游
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Room very nice though no grab bar in shower/bath. Bed very firm. Ice machines disabled on two floors. Elevators go to two different towers but not identified (had to go back down and find another bank of elevators, neither indicated limited access on floor). But would definitely stay again.
4.0分
其他
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One night trip
We had 5 people but only 3 towels were provided. We used the pull out couch but there were no extra sheet and bedding provided in the room.
The room was clean and the bed was comfortable.
Breakfast was okay.
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酒店回复: Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.
不
What's the staff of friendly?But there are issues with the polex access, and the front desk agent named Lily was incredibly rude.When I reported it. She didn't continued to be rude the entire time and completely unprofessional.
Family birthday trip
Stay was excellent. Need better choices for breakfast other than that it was an excellent day.
Family birthday trip
This day was excellent. Only thing I didn’t like was the breakfast that good and they should at least have some bacon in the breakfast rotation
This location was very convenient. The overall property was neat & clean. The room was very quiet. Bed was comfortable. The front desk staff was EXCELLENT and very helpful. The rooms were not very clean though. All of the kitchen utensils, glasses, etc. were dirty. There was not a dishcloth to clean them. The sofa had a stain on it. The bathroom door was dirty, the shower shelf was dirty. The cleaning staff did not clean our room on the second day of our stay as advertised. I had to request towels and washcloths.
The staff was great. Our room wasn't ready when we got there but they handled it professionally and upgraded our room at a discounted rate and gave us free parking.
Marc the receptionist was very warm and welcoming stellar. However, there was a situation I was basically kicked from my room on a no payment claim on a already paid for room. Which proved inconvenient post nfl game recovery with family as facilities and were urgently needed and could not be accessed. Despite paying in advance weeks ahead of reservation.
My rating are low because the jacuzzi tub by the pool was cold it wasn't hot at all
Also there were no blankets in my room I got them from the house keeping
The staff however was beyond amazing and very helpful
Room very nice though no grab bar in shower/bath. Bed very firm. Ice machines disabled on two floors. Elevators go to two different towers but not identified (had to go back down and find another bank of elevators, neither indicated limited access on floor). But would definitely stay again.
One night trip
We had 5 people but only 3 towels were provided. We used the pull out couch but there were no extra sheet and bedding provided in the room.
The room was clean and the bed was comfortable.
Breakfast was okay.