酒店回复: I would like to personally apologize for the disturbance you experienced in our lobby during your recent stay. I completely understand how uncomfortable it must have been to witness such behavior, especially when it involved loud music and disruptive actions that affected your experience.We are committed to providing a welcoming and respectful environment for all of our guests, and it is clear that we did not meet those standards during your visit. I regret that our staff did not intervene in a timely manner to address the noise and behavior in the lobby, which is not representative of the experience we strive to create.Please rest assured that we are addressing this issue with our team to ensure that all guests can enjoy a peaceful and respectful atmosphere during their time with us. We take matters like this seriously, and we will reinforce our policies on appropriate conduct and noise levels in common areas.I truly appreciate you bringing this to our attention. If there is anything further we can do to make it right or if you'd like to discuss the matter further, please don’t hesitate to reach out.Thank you for your understanding, and we hope to have the opportunity to provide you with a more enjoyable stay in the future.
5.0分
其他
原文
翻译提供方：Google
好的
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酒店回复: Thank you for taking the time to rate your recent stay and for the high rating. We hope to welcome you back on your next visit to Jacksonville
3.0分
商务出差
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The facility was clean and nice, but our first room was terrible. Smelled like mold, was dirty on base of bed and the baseboards. It was so bad we had to request another room bcus we were all having reactions from the mold. The second room on the second night was much better! Clean and no water damage or mold could be smelt. The staff was nice and took care of getting us into a different room. They were also accommodating to getting our group into the same floor together. Pool and facility was clean.
4.0分
其他
Very clean.
Staff member was very kind. And by the way cafe we're awesome
4.0分
商务出差
Things were very clean, and the staff were friendly.
There was no dresser drawers in the room. Clothing had to be kept in the suitcases.
4.0分
其他
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Good Stay
I would say this hotel is nice for a night. The room was clean for the most part, just some stains in the carpet. The Check in process was smooth, $50 incidentals, clean lobby. Enjoyed my experience
5.0分
其他
Stopover
It was just a stopover to our cruise. Everything was awesome. I would surely recommend the Courtyard to my family and friends
5.0分
家庭亲子
Staff were so good. We went to a wedding last night, got locked out of our room and the night shift guy helped us out. Thank you!
我的智能手机的 WiFi 看似已连接，但根本不起作用。最后我删除了 WiFi 并使用了 5G。
然而，PC 的 WiFi 要求我输入我的电子邮件地址和房间号，但一旦连接就可以正常工作。
外观很漂亮……看起来很新！大堂还行……但房间在万怡酒店里低于平均水平。淋浴间里有长长的毛发。床单皱巴巴的，像是没从烘干机里拿出来，或者有人睡过？地毯也不太干净。沙发上有污渍。这根本达不到万豪品牌的标准！非常失望。感觉就像给老牌酒店贴了个创可贴。评论都是骗人的。
大厅里的人。孩子们和人们从家里拿出杰克丹尼威士忌，大声播放着粗俗的说唱音乐。
不，这些人不是年轻的黑人，而是中年白人。
好的
The facility was clean and nice, but our first room was terrible. Smelled like mold, was dirty on base of bed and the baseboards. It was so bad we had to request another room bcus we were all having reactions from the mold. The second room on the second night was much better! Clean and no water damage or mold could be smelt. The staff was nice and took care of getting us into a different room. They were also accommodating to getting our group into the same floor together. Pool and facility was clean.
Very clean.
Staff member was very kind. And by the way cafe we're awesome
Things were very clean, and the staff were friendly.
There was no dresser drawers in the room. Clothing had to be kept in the suitcases.
Good Stay
I would say this hotel is nice for a night. The room was clean for the most part, just some stains in the carpet. The Check in process was smooth, $50 incidentals, clean lobby. Enjoyed my experience
Stopover
It was just a stopover to our cruise. Everything was awesome. I would surely recommend the Courtyard to my family and friends
Staff were so good. We went to a wedding last night, got locked out of our room and the night shift guy helped us out. Thank you!