we checked in on a Saturday night the room smelled of mold and mildew, there was mold in the bathroom we requested to be changed to another room. The staff was extremely nice switched us to another room that had the same problem, we were then switched to another room that did have similar problems. We did end up staying because we had no other choice as it was late in the evening however, we were very dissatisfied with the room itself. Staff was very friendly though.
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酒店回复: Hi Nicole,I understand how you're feeling and I sincerely apologize that this was the experience you had with us during your stay. We have escalated this concern to our housekeeping supervisor. We are making sure that this issue will be resolved and this won't happen again.Thank you for reaching out and bringing this to our attention.I hope soon after our renovation efforts, we can have you back and give you a better experience.
2.0分
其他
Didn't get what we paid for
Booked a King room... they were out when we arrived. Had to stay in a double for the same price
5.0分
情侣出游
Nice place close to a lot of places to eat and shop. Rooms were a good size, it was quiet and clean!
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酒店回复: Hi Khara,Thank you for taking the time to tell us about your experience at Springhill Suites Kennesaw. It's always a pleasure to receive positive feedback. I am particularly please that you were satisfied with your stay. I will share your comments with our team, who I am certain will be encouraged by your remarks.Here at Springhill Suites , we continuously strive to exceed your expectations. Thank you again for sharing your experience and we look forward to serving you again in the future.
5.0分
家庭亲子
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Ms Martha's grits was on point.. I grew up in Georgia but have lived away for the last 25 years with the Army. Those grits reminded me of home and it was nice to have that special personal touch you don’t find at other hotels. The rest of the staff was very helpful and hospitable.
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酒店回复: Hi Sean,Thank you for taking the time to tell us about your experience at Springhill Suites Kennesaw. It's always a pleasure to receive positive feedback. I am particularly please that you were satisfied with your stay. I will share your comments with our team, who I am certain will be encouraged by your remarks.Here at Springhill Suites , we continuously strive to exceed your expectations. Thank you again for sharing your experience and we look forward to serving you again in the future.
5.0分
其他
Stay was great! Plenty of towels & the staff was excellent!
3.0分
其他
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The staff were nice and check in was easy. The room smells of mildew, the bed is sunken, there is some kind of goo in the carpet and the toilet leaks onto the floor.
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酒店回复: Hi Bryan,Thank you for taking the time to tell us about your experience at Springhill Suites Kennesaw. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apology.Your feedback us very important to us, and I am saddened that we were unable to reach your expectations. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences.Here at Springhill Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
5.0分
商务出差
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We didn't like that the pool wasn't available. We travelled for sports and that is usual our highlight after winding down and it wasn't an option. That's one of the reasons you were chosen.
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酒店回复: Hi Javonne,I totally understand your disappointment about the pool's unavailability. We are currently undergoing renovation to improve our facilities.I hope the next time you come back you will be able to enjoy your stay.Have a good one!
酒店位置离雅马哈公司总部很近，非常方便。房间很干净。停车方便。早餐也不错。
那里的工作人员非常友善。酒店本身糟糕透了，没有地毯，墙壁和地板上都是污渍，壁纸都掉了，我甚至能透过墙壁看到别人的房间。
这家酒店非常干净舒适。早餐选择也很多样。
we checked in on a Saturday night the room smelled of mold and mildew, there was mold in the bathroom we requested to be changed to another room. The staff was extremely nice switched us to another room that had the same problem, we were then switched to another room that did have similar problems. We did end up staying because we had no other choice as it was late in the evening however, we were very dissatisfied with the room itself. Staff was very friendly though.
Didn't get what we paid for
Booked a King room... they were out when we arrived. Had to stay in a double for the same price
Nice place close to a lot of places to eat and shop. Rooms were a good size, it was quiet and clean!
Ms Martha's grits was on point.. I grew up in Georgia but have lived away for the last 25 years with the Army. Those grits reminded me of home and it was nice to have that special personal touch you don’t find at other hotels. The rest of the staff was very helpful and hospitable.
Stay was great! Plenty of towels & the staff was excellent!
The staff were nice and check in was easy. The room smells of mildew, the bed is sunken, there is some kind of goo in the carpet and the toilet leaks onto the floor.
We didn't like that the pool wasn't available. We travelled for sports and that is usual our highlight after winding down and it wasn't an option. That's one of the reasons you were chosen.