酒店回复: Dear Karina,Thank you for sharing your experience with us. I’m very sorry to hear that your stay at Courtyard by Marriott Jacksonville Beach Oceanfront was not up to your expectations. Your comments about the room condition and your interaction with our staff are deeply concerning, and I sincerely apologize for the discomfort and inconvenience you experienced.We understand how important a clean and welcoming environment is, and I regret that this was not your impression of our hotel. Your feedback is important to us, and we take it seriously.Sincerely,Alyssa Assistant General Manager
4.0分
家庭亲子
原文
翻译提供方：Google
浴室本来可以更干净一些。冰箱门上没有栏杆，所以没法放东西。除此之外，一切都很好。
5.0分
情侣出游
原文
翻译提供方：Google
海景
展开
酒店回复: Hello Danay,Thank you so much for your wonderful review! We’re thrilled you enjoyed your stay and the ocean view. It’s always rewarding to know our guests had a great experience and left with fond memories of their visit.Warm regards,AlyssaAssistant General Manager
5.0分
家庭亲子
Always great to come back to our favorite place in Jacksonville Beach, Florida. Friendly, smiley faces at the front desk.
展开
酒店回复: Dear Iris, Thank you so much for returning to stay with us, Iris! It means the world to know Courtyard Jacksonville Beach Oceanfront is your favorite place in the area. We truly appreciate your kind words about our friendly team—our front desk will be thrilled to know they helped make your visit memorable. We can’t wait to welcome you back for another relaxing beach getaway soon!Warm regards,AlyssaAssistant General Manager
5.0分
其他
展开
Amazing beach view from 6th floor, clean and very spacious room. Great bathroom and cleanliness of daily service was excellent.
Nice bar selection of drinks and food.
Pool clean
reception staff helpful
展开
酒店回复: Dear Jan, Thank you, Jan, for sharing such wonderful feedback! We’re thrilled you enjoyed the ocean views, cleanliness, and spacious room. It’s great to hear our bar selection and friendly team helped make your stay even more enjoyable. We truly appreciate your kind words and hope your beach getaway was everything you hoped for.Warm regards,AlyssaAssistant General Manager
5.0分
商务出差
展开
This is a simple property that is well maintained. The star of the show is the staff. The front desk and wait staff go above and beyond to ensure guests are made to feel welcomed and valued.
展开
酒店回复: Dear Isabelle,Thank you so much for your kind words and for recognizing our team. We’re thrilled to hear that the staff made such a positive impact on your stay and that you felt welcomed and valued. Providing genuine hospitality and care is what we strive for each day, and it means the world to us to know it was felt during your visit. We truly appreciate you taking the time to share your experience and hope to welcome you back again soon.Warm regards,AlyssaAssistant General Manager
5.0分
其他
展开
Exceptional
The Hotel was beautiful. Staff was always around cleaning. The front desk staff was so friendly. The room was exceptionally clean and very roomy. Best Hotel I have stayed in!
展开
酒店回复: Dear Staci, Thank you for your wonderful comment and rating! We’re thrilled to hear you enjoyed your stay and that our team made such a positive impression. Cleanliness and warm service are top priorities for us, and it’s wonderful to know that stood out during your visit. We truly appreciate your kind words and hope to welcome you back for another relaxing stay soon.Warm regards, Alyssa AGM
非常喜欢我们的房型，无敌海景令人难忘
一切都很顺利。早餐很棒，酒店也很干净整洁。
主题：关于瓶装水收费的担忧
尊敬的团队成员：
作为一名经常出差的商务旅客，我在过去三年里住过很多酒店。然而，这是我第一次遇到一家酒店对房间里提供的两瓶瓶装水收费的情况。看到每瓶水收费6美元（不含税）让我感到惊讶，我发现这很难理解。
尽管瓶子确实贴有标签，但如果我知道它们价格这么高，我是不会饮用的。我认为这种做法与当前酒店服务的趋势不符，通常酒店都会向客人提供免费饮用水。
不幸的是，这样的小问题可能会损害酒店的整体形象。我希望这份反馈能得到认真对待，并相应地免除瓶装水的费用。
这次经历将使我未来在选择万豪旗下酒店时更加谨慎。
房间脏兮兮的，有尿味/空调坏了，前台人员没受过培训……简直就是最低的酒店标准。不推荐……你会损失钱的。
浴室本来可以更干净一些。冰箱门上没有栏杆，所以没法放东西。除此之外，一切都很好。
海景
Always great to come back to our favorite place in Jacksonville Beach, Florida. Friendly, smiley faces at the front desk.
Amazing beach view from 6th floor, clean and very spacious room. Great bathroom and cleanliness of daily service was excellent.
Nice bar selection of drinks and food.
Pool clean
reception staff helpful
This is a simple property that is well maintained. The star of the show is the staff. The front desk and wait staff go above and beyond to ensure guests are made to feel welcomed and valued.
Exceptional
The Hotel was beautiful. Staff was always around cleaning. The front desk staff was so friendly. The room was exceptionally clean and very roomy. Best Hotel I have stayed in!