酒店回复: Dear Karina,Thank you for sharing your experience with us. I’m very sorry to hear that your stay at Courtyard by Marriott Jacksonville Beach Oceanfront was not up to your expectations. Your comments about the room condition and your interaction with our staff are deeply concerning, and I sincerely apologize for the discomfort and inconvenience you experienced.We understand how important a clean and welcoming environment is, and I regret that this was not your impression of our hotel. Your feedback is important to us, and we take it seriously.Sincerely,Alyssa Assistant General Manager
4.0分
家庭亲子
原文
翻译提供方：Google
浴室本来可以更干净一些。冰箱门上没有栏杆，所以没法放东西。除此之外，一切都很好。
5.0分
情侣出游
原文
翻译提供方：Google
海景
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酒店回复: Hello Danay,Thank you so much for your wonderful review! We’re thrilled you enjoyed your stay and the ocean view. It’s always rewarding to know our guests had a great experience and left with fond memories of their visit.Warm regards,AlyssaAssistant General Manager
4.0分
家庭亲子
There were renovations going on and hence it was noisy in the lobby and first floor. The staff were very polite and courteous. Breakfast was excellent.
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酒店回复: Dear Alex, Thank you for sharing your experience with us. We’re grateful you still felt welcomed and well cared for even with the noise and activity from the renovations. Your kind words about our staff and the breakfast truly mean a lot. We’re working hard to create an improved environment for our guests, and we appreciate your patience during this transitional time.Warm regards,AlyssaAssistant General Manager
5.0分
其他
Amenities and the view from my room. Would have loved a free breakfast but otherwise, it was a wonderful place to stay.
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酒店回复: Dear Stephanie,Thank you so much for your kind words. We’re happy to hear that the amenities and the view made your stay feel special they really are some of our favorite parts of the property as well. We appreciate your feedback about breakfast, and we’re glad the rest of your visit left you with such a positive impression. It means a lot that you chose to stay with us and shared such warm remarks.Warm regards, AlyssaAssistant General Manager
1.0分
其他
Dated and lots of construction going on. Overall the place is too expensive for the condition it's in and would recommend it.
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酒店回复: Dear Olav,Thank you for sharing your experience with us. I’m truly sorry that the condition of the property and the presence of construction took away from the comfort and value you expected. We understand how disappointing it is when a stay doesn’t feel reflective of the price or the setting, and I appreciate you giving us the chance to hear this. Your comments are important as we continue working through improvements, and I’m grateful you took the time to let us know.Sincerely,AlyssaAssistant General Manager
3.0分
其他
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The room, the view, the staff were great. But the hotel is being remodeled on the top 3 floors of six floors. The noise from contractors removing tile was horrendous. It was so bad i called the front desk and i could not hear her.... you could hear the noise all the way out to the beach. If i had k own the were being renovated i would have booked elsewhere. We did move one hotel away after day two! They should have put on the website they were going through an exstensive remodel. !!!!!! We did get a 50% discount, but that was after we decided to change hotels.
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酒店回复: Dear Steve,Thank you for taking the time to share your feedback. We’re truly glad to hear you enjoyed the ocean view and our friendly team, though we’re very sorry your stay was impacted by the ongoing renovations. We understand how frustrating it must have been to experience construction noise during what should have been a relaxing visit. Please know our team is working hard to minimize disruption as much as possible while we enhance our property for a better guest experience. We’re also sorry for the miscommunication regarding the extent of the renovation and appreciate your patience during this transitional period.Kind regards,AlyssaAssistant General Manager
非常喜欢我们的房型，无敌海景令人难忘
一切都很顺利。早餐很棒，酒店也很干净整洁。
主题：关于瓶装水收费的担忧
尊敬的团队成员：
作为一名经常出差的商务旅客，我在过去三年里住过很多酒店。然而，这是我第一次遇到一家酒店对房间里提供的两瓶瓶装水收费的情况。看到每瓶水收费6美元（不含税）让我感到惊讶，我发现这很难理解。
尽管瓶子确实贴有标签，但如果我知道它们价格这么高，我是不会饮用的。我认为这种做法与当前酒店服务的趋势不符，通常酒店都会向客人提供免费饮用水。
不幸的是，这样的小问题可能会损害酒店的整体形象。我希望这份反馈能得到认真对待，并相应地免除瓶装水的费用。
这次经历将使我未来在选择万豪旗下酒店时更加谨慎。
房间脏兮兮的，有尿味/空调坏了，前台人员没受过培训……简直就是最低的酒店标准。不推荐……你会损失钱的。
浴室本来可以更干净一些。冰箱门上没有栏杆，所以没法放东西。除此之外，一切都很好。
海景
There were renovations going on and hence it was noisy in the lobby and first floor. The staff were very polite and courteous. Breakfast was excellent.
Amenities and the view from my room. Would have loved a free breakfast but otherwise, it was a wonderful place to stay.
Dated and lots of construction going on. Overall the place is too expensive for the condition it's in and would recommend it.
The room, the view, the staff were great. But the hotel is being remodeled on the top 3 floors of six floors. The noise from contractors removing tile was horrendous. It was so bad i called the front desk and i could not hear her.... you could hear the noise all the way out to the beach. If i had k own the were being renovated i would have booked elsewhere. We did move one hotel away after day two! They should have put on the website they were going through an exstensive remodel. !!!!!! We did get a 50% discount, but that was after we decided to change hotels.