我们通过 Trip.com 预订了行程并预付了款项。结果萨凡纳历史街区希尔顿花园酒店（Hilton Garden Inn Savannah Historic District）却重复扣款了两次。我们住在佛罗里达州。我一发现这个问题，就立即发送了收据和截图。然而，在过去的四天里，酒店管理层一直在推诿扯皮，至今仍未退款。我们被告知要联系不同的经理，但每次打回去都说经理不在。他们让我们不停地打电话去问 Paul Komanecky 或 Lindsey Davis 在不在。我们对酒店管理层这种糟糕的客户服务感到非常失望。我们只想要回我们的钱。酒店确实被重复扣款了……这正常吗？
点评来源 Trip.com
4.0分
家庭亲子
I got stuck in the elevator and wasn't able to take the stairs going up because the door was on the outside. Staff didn't offer anything either
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酒店回复: Dear Guest, We are truly sorry for the stress you experienced with the elevator and for the difficulty accessing the stairs. We understand how unsettling that must have been, and it isn’t very pleasant to hear that our team didn’t offer support in the moment. Your feedback is essential and will help reinforce our safety procedures and staff responsiveness. We want every guest to feel safe and cared for, and we are committed to improving so that situations like this are handled much better. We hope to have the opportunity to make your next stay with us outstanding in every respect.Scott HesterArea General Manager
5.0分
其他
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Most of the staff were super friendly. The room we stayed in was excellent and there was even a white noise machine because of the traffic. The room was very clean, and the towels in the room were amazing. Will stay here again, the only thing I recommend to change is adding the cost for parking your car in with the room…..And the valet took a chunk of paint off my passenger side door.
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酒店回复: Dear Guest,Thank you for sharing your experience with us. We’re pleased to hear that your room felt comfortable and thoughtfully equipped. Our team would be happy to know that their warm hospitality made a positive impression. It’s also great to know that the white-noise machine and in-room amenities contributed to a more relaxing stay. That said, we appreciate your perspective on incorporating parking costs into the room rate. Please also accept our sincere apologies for the damage to your vehicle during valet service. This concern has been shared with the valet provider for immediate attention and follow-up. We truly value your feedback and look forward to welcoming you back for an even smoother and more enjoyable stay.Scott HesterArea General Manager
3.0分
家庭亲子
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The hotel and room was clean & the front desk hotel staff were friendly. Our room was a bit noisy as it was above Bay Street. But the room did come with a noise cancelling machine.
One travel note that has been mentioned is the $48/night valet only parking fee. While the service is expensive what I didn’t expect was for PMC to add an unauthorized gratuity to my final bill. Be sure to check your credit card statement so you’re not scammed.
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酒店回复: Dear Guest,Thank you for taking the time to share your experience with us. We’re pleased to hear that you enjoyed a clean room and friendly service from our front desk team. At the same time, we’re sorry that the street noise affected your rest, though we hope the noise-cancelling machine provided some relief. We also appreciate you bringing the valet billing concern to our attention. We will certainly share this appropriately for careful review. Thank you again for your review. We hope to see you soon. Scott HesterArea General Manager
5.0分
情侣出游
Room was very clean and breakfast was great! Definitely a great stay in the Historic District. Especially enjoyed the hot tub!
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酒店回复: Dear Guest,Thank you for being our guest at Hilton Garden Inn Savannah Historic District. We’re delighted to hear that your room felt spotless and that you enjoyed the breakfast during your visit. It’s also lovely to know the location worked well for you and that the hot tub added a relaxing touch to your stay. Thank you for being with us, and we’d love to welcome you back whenever you’re in the area again.Scott HesterArea General Manager
5.0分
其他
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The staff was nice and friendly from the moment I pulled into valet. Elavian assisted me with my bags and gave me ideas on things to do while visiting. Check in was easy. Room was clean. Loved the balcony! I would recommend to others.
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酒店回复: Dear GuestThank you for staying at the Hilton Garden Inn Savannah Historic District and for giving us such a great review. We’re delighted to hear that you were warmly welcomed from the moment you arrived and that Elavian made your visit even more enjoyable with the helpful suggestions. It’s great to know that your room felt fresh, and the balcony was a highlight. We truly appreciate your recommendation and are grateful you chose to stay with us. We hope to have the pleasure of welcoming you back again soon.Scott HesterArea General Manager
4.0分
其他
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The room was clean - check in was seamless. The front lobby was beautiful with great historic touches! We loved that the lobby featured locally curated snacks and details.
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酒店回复: Dear Guest,Thank you for sharing such a kind review of your time at the Hilton Garden Inn Savannah Historic District. We’re pleased to hear that your check-in was seamless and that your room felt clean and comfortable. It’s also wonderful to know that the charm of our lobby and the locally inspired details added a special touch to your experience. Your feedback truly means a lot to us. We look forward to welcoming you back again soon.Scott HesterArea General Manager
2.0分
商务出差
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When you wash your hands in our bathroom you have water everywhere the speaker is not long enough to match the sink or toilet wobbled shower head mold in it a room was somewhat clean the housekeeping could remove the shampoo conditioner and body wash off the wall and clean behind it that's where some of the mold is the footrest is loose we didn't know that there was no parking so we ended up having $50 for parking and then it says breakfast available I think y'all need to tell everybody on your web page that it's $18 for breakfast for what we paid for the hotel some of the stuff could have been included
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酒店回复: Dear Guest,Thank you for taking the time to share such detailed feedback. We’re sorry to hear about the issues you encountered with the bathroom features and the cleanliness concerns, and we’ll review these with our maintenance and housekeeping teams to ensure they are properly addressed. We also understand your frustration regarding parking and breakfast costs, and we’ll take a closer look at how we present this information so expectations are clearer before arrival. Your comments help us improve the experience for all our guests, and we hope you’ll consider giving us another opportunity to provide a more comfortable and seamless stay in the future.Scott HesterArea General Manager
5.0分
朋友出游
Check in was pleasant and efficient. Location is fantastic and hotel has a great layout and clean rooms
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酒店回复: Dear Guest,Thank you for the great review! We are delighted that you found our check-in service seamless and enjoyable. It is our pleasure to ensure a hassle-free and welcoming start to your stay. We are also happy to know that the location added convenience to your plans and that the layout felt comfortable during your stay. Your feedback about the cleanliness is greatly appreciated and serves as motivation for our team to maintain the highest standards of service. We hope to see you again soon at Hilton Garden Inn Savannah Historic District!Scott HesterArea General Manager
价格有点高，不太划算。
我们通过 Trip.com 预订了行程并预付了款项。结果萨凡纳历史街区希尔顿花园酒店（Hilton Garden Inn Savannah Historic District）却重复扣款了两次。我们住在佛罗里达州。我一发现这个问题，就立即发送了收据和截图。然而，在过去的四天里，酒店管理层一直在推诿扯皮，至今仍未退款。我们被告知要联系不同的经理，但每次打回去都说经理不在。他们让我们不停地打电话去问 Paul Komanecky 或 Lindsey Davis 在不在。我们对酒店管理层这种糟糕的客户服务感到非常失望。我们只想要回我们的钱。酒店确实被重复扣款了……这正常吗？
I got stuck in the elevator and wasn't able to take the stairs going up because the door was on the outside. Staff didn't offer anything either
Most of the staff were super friendly. The room we stayed in was excellent and there was even a white noise machine because of the traffic. The room was very clean, and the towels in the room were amazing. Will stay here again, the only thing I recommend to change is adding the cost for parking your car in with the room…..And the valet took a chunk of paint off my passenger side door.
The hotel and room was clean & the front desk hotel staff were friendly. Our room was a bit noisy as it was above Bay Street. But the room did come with a noise cancelling machine.
One travel note that has been mentioned is the $48/night valet only parking fee. While the service is expensive what I didn’t expect was for PMC to add an unauthorized gratuity to my final bill. Be sure to check your credit card statement so you’re not scammed.
Room was very clean and breakfast was great! Definitely a great stay in the Historic District. Especially enjoyed the hot tub!
The staff was nice and friendly from the moment I pulled into valet. Elavian assisted me with my bags and gave me ideas on things to do while visiting. Check in was easy. Room was clean. Loved the balcony! I would recommend to others.
The room was clean - check in was seamless. The front lobby was beautiful with great historic touches! We loved that the lobby featured locally curated snacks and details.
When you wash your hands in our bathroom you have water everywhere the speaker is not long enough to match the sink or toilet wobbled shower head mold in it a room was somewhat clean the housekeeping could remove the shampoo conditioner and body wash off the wall and clean behind it that's where some of the mold is the footrest is loose we didn't know that there was no parking so we ended up having $50 for parking and then it says breakfast available I think y'all need to tell everybody on your web page that it's $18 for breakfast for what we paid for the hotel some of the stuff could have been included
Check in was pleasant and efficient. Location is fantastic and hotel has a great layout and clean rooms