我们通过 Trip.com 预订了行程并预付了款项。结果萨凡纳历史街区希尔顿花园酒店（Hilton Garden Inn Savannah Historic District）却重复扣款了两次。我们住在佛罗里达州。我一发现这个问题，就立即发送了收据和截图。然而，在过去的四天里，酒店管理层一直在推诿扯皮，至今仍未退款。我们被告知要联系不同的经理，但每次打回去都说经理不在。他们让我们不停地打电话去问 Paul Komanecky 或 Lindsey Davis 在不在。我们对酒店管理层这种糟糕的客户服务感到非常失望。我们只想要回我们的钱。酒店确实被重复扣款了……这正常吗？
点评来源 Trip.com
5.0分
家庭亲子
展开
I only stayed one night.....plenty of things to do...We ate at Wexfords a traditional Irish pub....live music and the food was excellent, overall a very nice time.
展开
酒店回复: Dear Brian,We are delighted you enjoyed your visit and made the most of your time with us! It’s terrific that you found the area lively and had the chance to experience Wexford with its great food and music. Thank you for choosing Hilton Garden Inn Savannah Historic District, and we look forward to welcoming you back for a more extended visit next time.Scott HesterArea General Manager
4.0分
其他
展开
Great location and fantastic lobby area. Elevator was really the only issue; only one working during checkout hours plus the button for lobby wouldn’t work(had to give it some extra pushes). Balcony had great views of the city and spacious room. Very comfortable bed.
展开
酒店回复: Dear Cornell,Thank you for taking the time to share your thoughts! We are pleased to hear you enjoyed the comfort of your room, the inviting common areas, and the stunning city views from the balcony. It’s great to know the location and design added to your overall experience at Hilton Garden Inn Savannah Historic District. We also appreciate your note regarding the elevators; guest feedback like yours plays an essential role in helping us improve. We continually strive to ensure that every aspect of your stay runs smoothly. We hope to welcome you back in the future for an even more seamless and enjoyable visit.Scott HesterArea General Manager
4.0分
朋友出游
展开
Property had a fantastic clean smell as soon as you walked in! Fantastic location! Only downfall was I requested an accessible room but the only thing accessible was one grab bar in the shower. No biggie though.
展开
酒店回复: Dear Robin,We are glad the fresh atmosphere and location made a strong first impression during your stay at Hilton Garden Inn Savannah Historic District; that means a lot! Thank you for sharing your note about the accessible features; while we are happy the room worked out overall, we understand how important those details can be and appreciate you pointing them out. Your feedback helps us continue improving, and we hope to welcome you back for another great stay soon.Scott HesterArea General Manager
5.0分
其他
Second time I have stayed here with my family. Such a beautiful place and the staff is wonderful. Will definitely stay here again.
展开
酒店回复: Dear Carolyn,We are delighted to welcome you and your family back for a second stay! It’s wonderful to hear that our team made a lasting impression and that you continue to enjoy the atmosphere of Hilton Garden Inn Savannah Historic District. Your loyalty means a great deal to us, and we’re excited to host you again in the future, ensuring another memorable and comfortable experience for you and your loved ones. Thank you for your kind feedback!Scott HesterArea General Manager
3.0分
家庭亲子
展开
Hotel was fine but nothing special. Pool and hot tub needed to be redone. Staff was not welcoming. Hotel smelled of too much chemical fragrance. Parking and breakfast not included.
Would not stay here again.
展开
酒店回复: Dear Dorothy,Thank you for sharing your honest feedback. We are sorry to hear that your experience didn’t meet expectations, especially regarding the atmosphere and service. Your comments about the amenities and overall environment are important to us, and we’ll be sure to share them with our team as we look for ways to improve. We hope you will change your mind and give us another opportunity to provide you with excellent hospitality for which we are known.Scott HesterArea General Manager
4.0分
其他
展开
Polini, at the registration desk was great! She was friendly and very professional. The other registration desk staff that we encountered didn’t smile or make us feel welcomed. Everyone else we emcountered was friendly.
The hotel was clean.
展开
酒店回复: Dear Lana,Thank you for sharing your comments with fellow travelers regarding your time at Hilton Garden Inn Savannah Historic District and for the wonderful review. We are delighted to know Polini made such a great impression with her attentive service and warm welcome. It is also lovely to read that you found the hotel immaculate and that most of the team was cordial. We appreciate your feedback about the check-in experience and look forward to welcoming you back for an even better stay.Scott HesterArea General Manager
4.0分
情侣出游
Very easy to get around the city from this location. Room was clean, but needs a full length mirror installed.
展开
酒店回复: Dear Guest,Thank you for choosing the Hilton Garden Inn Savannah Historic District and taking the time to post a review. We are pleased you enjoyed the convenience of our location, making it easy to explore the city. It is also great to know your room met cleanliness expectations, as that is always a top priority for us. We appreciate your feedback regarding the mirror, as this helps us improve for future stays. We hope to have the pleasure of welcoming you back soon.Scott HesterArea General Manager
4.0分
商务出差
展开
Great except the balcony view.
Everything was nice and clean and welcoming. The only negative comment would be the fact that a balcony room costs more seeing that the view is that of a nasty no tell motel that is attached to the liquor store opened the latest in town. It wasnt bad but no reason for a extra fee on a balcony you really dont want to be on.
价格有点高，不太划算。
我们通过 Trip.com 预订了行程并预付了款项。结果萨凡纳历史街区希尔顿花园酒店（Hilton Garden Inn Savannah Historic District）却重复扣款了两次。我们住在佛罗里达州。我一发现这个问题，就立即发送了收据和截图。然而，在过去的四天里，酒店管理层一直在推诿扯皮，至今仍未退款。我们被告知要联系不同的经理，但每次打回去都说经理不在。他们让我们不停地打电话去问 Paul Komanecky 或 Lindsey Davis 在不在。我们对酒店管理层这种糟糕的客户服务感到非常失望。我们只想要回我们的钱。酒店确实被重复扣款了……这正常吗？
I only stayed one night.....plenty of things to do...We ate at Wexfords a traditional Irish pub....live music and the food was excellent, overall a very nice time.
Great location and fantastic lobby area. Elevator was really the only issue; only one working during checkout hours plus the button for lobby wouldn’t work(had to give it some extra pushes). Balcony had great views of the city and spacious room. Very comfortable bed.
Property had a fantastic clean smell as soon as you walked in! Fantastic location! Only downfall was I requested an accessible room but the only thing accessible was one grab bar in the shower. No biggie though.
Second time I have stayed here with my family. Such a beautiful place and the staff is wonderful. Will definitely stay here again.
Hotel was fine but nothing special. Pool and hot tub needed to be redone. Staff was not welcoming. Hotel smelled of too much chemical fragrance. Parking and breakfast not included.
Would not stay here again.
Polini, at the registration desk was great! She was friendly and very professional. The other registration desk staff that we encountered didn’t smile or make us feel welcomed. Everyone else we emcountered was friendly.
The hotel was clean.
Very easy to get around the city from this location. Room was clean, but needs a full length mirror installed.
Great except the balcony view.
Everything was nice and clean and welcoming. The only negative comment would be the fact that a balcony room costs more seeing that the view is that of a nasty no tell motel that is attached to the liquor store opened the latest in town. It wasnt bad but no reason for a extra fee on a balcony you really dont want to be on.