酒店回复: Dear Guest,Thank you for taking the time to share your experience. We are very sorry to hear about the condition of your room and the challenges you faced during your stay. Your comments highlight areas we need to improve, and we truly appreciate your feedback as we work toward creating a more pleasant guest experience.Sincerely, Hotel Manager
酒店回复: Dear Guest,I am sorry to hear of your experience. I will investigate and address these issues immediately. Please allow me to offer my sincere apologies for any distress this may have caused you.Sincerely, James DillerGeneral Manager
4.0分
其他
原文
翻译提供方：Google
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1.0分
情侣出游
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The window sheers were frayed and torn. The carpet was stained and the walls bybthe elevator were disgusting. I came in from a long day and helped myself to a complimentary cup of coffee staged in the hallway, only to pour a cup of cold stake coffee. There is no cook to order breakfast. Breakfast was no more than continental with the most rude attendant I have ever encountered. His attitude was abhorrent. This stay was subpar for an IHG hotel. My recommendation is to stay away. We checked out early with the promise of a refund for our last day. Based on this stay, I will stick with Hilton hotels.
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酒店回复: Dear Guest,Thank you for sharing your detailed feedback. We are very sorry your stay did not meet expectations, from the room condition to breakfast and staff service. Your experience highlights areas needing immediate attention, and your comments will help guide improvements to ensure future guests have a much more comfortable and welcoming stay.Sincerely, Guest Service Representative
1.0分
情侣出游
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Bed bugs in the room, i got bites all over me and then management asked us to leave instead of giving us a new room becasue of the bugs. We certainly didnt bring the bugs in. Theres multiple reviews recently stating bed bugs in rooms so the place obviously has an issue.
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酒店回复: Dear Guest,Thank you for your valuable feedback. We have a vigorous pest control program and can assure you that there are no insects in our rooms. We hope you will give us another chance in the future!Sincerely,Hotel Management
3.0分
其他
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I had to find someone for the front desk to check us in, so that was a little annoying. I’ve always stayed at HIE and loved the comfort, cleanliness and sheets/pillows. This one seemed to be a little less than what I am used to - and I stayed at this specific one 2 years ago. Sheets weren’t as nice and soft. The carpets in the hallways were very dirty with stains. Over easy, was perfect for just a little overnight stopover. But it also advertises a bar which hasn’t been open in the last two years (that I know). I don’t even know if there is a breakfast that advertises made to order also.
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酒店回复: Dear Guest,Thank you for sharing your experience. We are glad your stay was comfortable overall, but we truly appreciate you pointing out the areas that fell short of your expectations. We understand how important clean hallways, soft bedding, and consistent service are. Your feedback helps guide improvements, and we hope your next visit feels much closer to what you remember and enjoy.Sincerely, Guest Service Representative
3.0分
情侣出游
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The room was outdated but clean the staff was awesome however they advertised bar and restaurant will thats not true but for the money for a 1 day stay is insane breakfast was not included you have pay separately at lease they had breakfast and jackie was very nice and made sure at least the breakfast was hot thanks Jackie
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酒店回复: Dear Guest,Thank you for sharing your feedback. We are glad to hear that the room was clean and that our staff, especially Jackie, made your stay pleasant with her warm service. We apologize for the confusion regarding the bar, restaurant, and breakfast. Your comments are appreciated and will help us improve future guest experiences.Sincerely, Guest Service Representative
2.0分
商务出差
The breakfast food looked horrible, the bagels were full of gnats, and all the yogurt had expired the prior month.
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酒店回复: Dear Guest,Thank you for bringing this to our attention. We are very sorry for the condition of the breakfast items and understand your concern. Your feedback is important and will be shared with our team to ensure this is corrected immediately. We appreciate your honesty and hope to serve you better next time.Sincerely, Guest Service Representative
3.0分
其他
The room was a room. It was clean. The bed was nothing special, I've had better and I've had worse.
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酒店回复: Dear Guest,Thank you for sharing your feedback. We are glad to hear that you found the room clean and comfortable. Your comments about the bed are appreciated and will be taken into consideration as we continue working to enhance the comfort and overall experience for our valued guests.Sincerely, Hotel Manager
非常靠谱，干净整洁。
千万别住这里。
我们住的是无障碍房间。床边的地毯脏得要命，就像有人出过意外一样。
淋浴间根本没办法自己用，连淋浴喷头都老是掉下来。
咖啡和杯子都没补充。
我宁愿多付点钱，住个舒服点的。
早餐也不好吃。
大堂的咖啡吧并非全天开放。虽然网站上说有酒吧……但他们没有营业执照，所以根本没法用。
房间又旧又破。
我们住过的酒店里，这家酒店算不上好酒店。马桶坏了，一直得把上面的部分拿出来冲，根本没法洗澡洗头，淋浴喷头几乎出不了水，要么需要清洗，要么需要更换。退房的时候，我们跟那位先生提了点什么，但怀疑他没修好。空调运行时噪音很大。房间里的电视大概是25英寸的，非常小，就像我说的，这家酒店很便宜，所以一分价钱一分货。
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The window sheers were frayed and torn. The carpet was stained and the walls bybthe elevator were disgusting. I came in from a long day and helped myself to a complimentary cup of coffee staged in the hallway, only to pour a cup of cold stake coffee. There is no cook to order breakfast. Breakfast was no more than continental with the most rude attendant I have ever encountered. His attitude was abhorrent. This stay was subpar for an IHG hotel. My recommendation is to stay away. We checked out early with the promise of a refund for our last day. Based on this stay, I will stick with Hilton hotels.
Bed bugs in the room, i got bites all over me and then management asked us to leave instead of giving us a new room becasue of the bugs. We certainly didnt bring the bugs in. Theres multiple reviews recently stating bed bugs in rooms so the place obviously has an issue.
I had to find someone for the front desk to check us in, so that was a little annoying. I’ve always stayed at HIE and loved the comfort, cleanliness and sheets/pillows. This one seemed to be a little less than what I am used to - and I stayed at this specific one 2 years ago. Sheets weren’t as nice and soft. The carpets in the hallways were very dirty with stains. Over easy, was perfect for just a little overnight stopover. But it also advertises a bar which hasn’t been open in the last two years (that I know). I don’t even know if there is a breakfast that advertises made to order also.
The room was outdated but clean the staff was awesome however they advertised bar and restaurant will thats not true but for the money for a 1 day stay is insane breakfast was not included you have pay separately at lease they had breakfast and jackie was very nice and made sure at least the breakfast was hot thanks Jackie
The breakfast food looked horrible, the bagels were full of gnats, and all the yogurt had expired the prior month.
The room was a room. It was clean. The bed was nothing special, I've had better and I've had worse.