酒店回复: Karen, thank you for sharing your feedback. It's nice to hear you found the cleanliness above average and that you felt safe during your stay. It sounds like the team did their best to accommodate your needs despite some limitations. The effort to open the pool area for you is appreciated. The layout of the property is unique, and you're right, there is no elevator. Your comments are important and help us improve our communication.
酒店回复: Thank you for sharing your experience. It is regrettable that the breakfast arrangement was not up to your expectations. The team is looking into similar concerns to improve the service. Your feedback is invaluable and appreciated.
酒店回复: Jamie, thank you for providing your feedback. The experience you described is concerning as guests should feel well taken care of. We appreciate you pointing out the communication issues and will make sure to address them. Thank you for bringing this to our attention.
酒店回复: Candace, thank you for choosing Courtyard Chicago Deerfield for your work trip. It's great to know you found everything clean and appreciated the excellent service from our team members. We're glad our location suited your needs and look forward to welcoming you back in the future.
酒店回复: Tara, it's great to know you had a pleasant stay at Courtyard Chicago Deerfield. The team takes pride in offering a comfortable and well-maintained environment. We're glad you found the rooms spacious and enjoyed using the gym facilities. Thank you for your kind words about our team members, and we hope to welcome you back soon!
3.0分
家庭亲子
原文
翻译提供方：Google
酒店和员工都很棒。我们的预订网站（*******）出了点问题，他们尽一切努力帮助我们。
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酒店回复: Thank you Robert for recognizing that the staff's excellent service and for assisting you with your reservation with Expedia.We hope to see you again soon.
酒店回复: Kevin, thank you for staying with us at Courtyard Chicago Deerfield. We are glad you found the room and bed to your liking. While our team aims to provide all necessary amenities, we will certainly consider your suggestion. Our team is always here to ensure a pleasant stay. We look forward to welcoming you again.
5.0分
商务出差
原文
翻译提供方：Google
步行10分钟内有许多超市和餐馆。
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酒店回复: Yuichi,Thank you for your 10 stars rating of the Courtyard Deerfield, we appreciate your feedback and we hope to see you again soon.
2.0分
其他
原文
翻译提供方：Google
我被告知早餐已包含在内，但实际上没有
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酒店回复: Hello Nancy, We apologize that there are some confusion with your reservation with *******. We hope to see you again soon.
员工完全不乐于助人，态度粗鲁。他们声称房间可以睡五个人，但实际上根本睡不了，还拒绝给我们加床，结果我们到的时候不得不换了一间房。而且没有折扣。两个房间的冰箱都坏了，其中一个房间没有微波炉，我们不得不来回跑来跑去加热食物。打个3分钟的电话竟然要收85美元。泳池太恶心了。以后再也不来了！
清洁度高于平均水平，住了 5 天，周六没有清洁服务，员工有限，但每个人都尽了最大努力。酒店和房间的布局有点奇怪。游泳季节已经结束，但整周气温都在 90 度左右。他们为我开放了泳池区。很不错的地方，感觉很安全。当我拨打 1-800 主号码时，他们说有电梯，但实际上没有。
不要为不存在的早餐支付额外费用！
入住和房间都很好。
我们支付了早餐费，再也没有收到任何问题。早餐应该在早上 6:30 开始，我们在 4 个人后面排队等了 15 分钟，才看到一名员工。在我们等待 25 分钟的时候，餐厅里已经有一个人拿到了百吉饼，但排队的人甚至没有人点餐。照这样算，我们估计早餐可能花了我们 2 个小时，于是我们决定离开酒店去其他地方吃早餐。除了前台有 2 名员工，没有其他工作人员来帮忙或告诉我们发生了什么事。
我们甚至连一杯咖啡都喝不到。给万豪酒店支付更高的早餐费真是太过分了！
房间超售，而且没有房间。他们从未联系过我，但给了我邮箱地址（他们发了确认邮件），我在网上提前入住了（他们说这没什么意义，因为他们是加盟商）。他们给了我附近万豪酒店的名字，但既不帮我重新预订，也不帮我争取到优惠价格。这一切都发生在晚上9点。
酒店比较旧，套房可以再翻修一下。酒店周边只有餐饮选择，没有其他选择，但至少开车就能到达一些不错的购物区。
但员工很棒，一切都很干净，所以对于一次轻松的出差旅行来说，这里很棒。
这是一家比较老的酒店，可能需要翻新，但维护得非常好，而且很干净。房间宽敞舒适。健身房很干净，设备齐全。工作人员友好且乐于助人。
酒店和员工都很棒。我们的预订网站（*******）出了点问题，他们尽一切努力帮助我们。
房间很漂亮，床很舒服，温度控制很准确，家具很舒适。缺点是没有润肤露/保湿霜，墙壁很薄，很容易听到隔壁房间发生的事情。
步行10分钟内有许多超市和餐馆。
我被告知早餐已包含在内，但实际上没有