酒店回复: Thank you for choosing to stay with us. We appreciate the high rating you've given. Whenever you plan your next visit, we promise to provide the same level of comfort and convenience that made your stay exceptional this time.
5.0分
其他
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The room was clean and very spacious. More than expected. Front counter staff allowed to check in early and made us feel at home. Amazing breakfast in the morning with breakfast staff super nice. Happy hour 5-6:60 is always a plus. Definitely will recommend and will look to stay again if and when we are back in the area.
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酒店回复: Thank you for the wonderful review! Our top priority is to ensure that every guest feels comfortable and well cared for, and it seems we succeeded during your stay. Your kind words motivate us to continue striving for excellence. We look forward to welcoming you back soon!
5.0分
其他
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The food was ok. On Saturday, we had an omelette and bacon. In Sunday, I chose the buffet. The issue is there was a lot of people at breakfast on Sunday and the buffet was not refilled. We were there around 8:15 AM. There was hardly any eggs, potatoes etc. While we dined, it was not refreshed. I mentioned this at the desk when we checked out.
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酒店回复: We greatly appreciate your feedback and recommendations. It's good to know you had an overall pleasant stay, and your suggestions help us enhance our food services even further. Thank you for taking the time to share your thoughts, and we hope to host you again in the future.
3.0分
其他
The hotel needs to be updated but the breakfast was good, we were not able to make the happy hour, and the staff was kind and did what we asked.
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酒店回复: While I’m glad to hear there were aspects of your stay that met your expectations, I’m sorry that we did not consistently deliver across all areas. Your feedback is invaluable and will be used to improve our services. We appreciate your patronage and hope to provide a more seamless experience on your next visit.
5.0分
其他
The Embassy Suites team was superb. Wonderful welcome and a clean room B'fast was excellent, too!
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酒店回复: Thank you for taking the time to share your positive review with us. We are thrilled to hear that you enjoyed your stay and that our accommodation and friendly service met your expectations. Feedback like yours is very encouraging and motivates us to continue working hard to deliver great guest experiences. We hope to welcome you back soon.
2.0分
商务出差
Old and rundown needs to be updated for the Price air conditioning wasn’t working in the room had to call maintenance to fix the air conditioner in the room
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酒店回复: I’m sorry to hear about the issues you encountered with your room. We strive to maintain our facilities in the best condition, and clearly, we fell short. Your feedback is crucial for us to make the necessary improvements. We would appreciate another chance to host you and provide a better experience.
3.0分
情侣出游
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The Hotel Staff & Breakfast Buffet was great.
The Riverview from my room on the 8th floor was beautiful, the cobwebs outside the window not so beautiful.
The room was ok, the sleeper sofa looked old and worn out. No glasses/cups in the bathroom. The carpet outside the room was stained. The green carpet inside the room was old and faded. Finally, the mattress on the bed was not comfortable and of poor quality and did not provide a restful sleep. I expected more for the price I paid.
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酒店回复: Our goals are to offer a bright, fresh, and comfortable hotel, so I sincerely regret we let you down in these areas. We are grateful for your patronage and your time in sharing this feedback. We do review it as a team to foster improvements. For this reason, we hope that you might consider a return visit. We'd love another opportunity to show you that comfort is our top priority.
5.0分
其他
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Quick overnight trip. I like this hotel, even though a little more costly than others in the area, the made to order omelettes/pancakes/waffles along with bacon and sausage and the buffet can't be beat!! I will see you again :-)
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酒店回复: We really appreciate you sharing your awesome rating of our hotel with other travelers. We loved having you here, and we can't wait to have you back soon!
3.0分
其他
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Room had to be changed because of Heating system in room not working... inconvenant...
Breakfast was Good as usual. Bar was cool... at the reception, some older guy was just grabbing food of the counter with his Hands... nasty....dont agree with the parking fee , but it is what it is...Embassy Suites needs to make sure their propertys are all updated....
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酒店回复: Thank you for taking the time to share your experience with your recent stay at our hotel. We sincerely appreciate your feedback and are very sorry we did not meet your expectations. Your comments will help us as we continually work to improve our guest experience. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter.
住得一直都很棒！员工很优秀！地理位置绝佳，房间干净漂亮，景色也很棒！
卓越
The room was clean and very spacious. More than expected. Front counter staff allowed to check in early and made us feel at home. Amazing breakfast in the morning with breakfast staff super nice. Happy hour 5-6:60 is always a plus. Definitely will recommend and will look to stay again if and when we are back in the area.
The food was ok. On Saturday, we had an omelette and bacon. In Sunday, I chose the buffet. The issue is there was a lot of people at breakfast on Sunday and the buffet was not refilled. We were there around 8:15 AM. There was hardly any eggs, potatoes etc. While we dined, it was not refreshed. I mentioned this at the desk when we checked out.
The hotel needs to be updated but the breakfast was good, we were not able to make the happy hour, and the staff was kind and did what we asked.
The Embassy Suites team was superb. Wonderful welcome and a clean room B'fast was excellent, too!
Old and rundown needs to be updated for the Price air conditioning wasn’t working in the room had to call maintenance to fix the air conditioner in the room
The Hotel Staff & Breakfast Buffet was great.
The Riverview from my room on the 8th floor was beautiful, the cobwebs outside the window not so beautiful.
The room was ok, the sleeper sofa looked old and worn out. No glasses/cups in the bathroom. The carpet outside the room was stained. The green carpet inside the room was old and faded. Finally, the mattress on the bed was not comfortable and of poor quality and did not provide a restful sleep. I expected more for the price I paid.
Quick overnight trip. I like this hotel, even though a little more costly than others in the area, the made to order omelettes/pancakes/waffles along with bacon and sausage and the buffet can't be beat!! I will see you again :-)
Room had to be changed because of Heating system in room not working... inconvenant...
Breakfast was Good as usual. Bar was cool... at the reception, some older guy was just grabbing food of the counter with his Hands... nasty....dont agree with the parking fee , but it is what it is...Embassy Suites needs to make sure their propertys are all updated....