Old and rundown needs to be updated for the Price air conditioning wasn’t working in the room had to call maintenance to fix the air conditioner in the room
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酒店回复: I’m sorry to hear about the issues you encountered with your room. We strive to maintain our facilities in the best condition, and clearly, we fell short. Your feedback is crucial for us to make the necessary improvements. We would appreciate another chance to host you and provide a better experience.
3.0分
情侣出游
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The Hotel Staff & Breakfast Buffet was great.
The Riverview from my room on the 8th floor was beautiful, the cobwebs outside the window not so beautiful.
The room was ok, the sleeper sofa looked old and worn out. No glasses/cups in the bathroom. The carpet outside the room was stained. The green carpet inside the room was old and faded. Finally, the mattress on the bed was not comfortable and of poor quality and did not provide a restful sleep. I expected more for the price I paid.
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酒店回复: Our goals are to offer a bright, fresh, and comfortable hotel, so I sincerely regret we let you down in these areas. We are grateful for your patronage and your time in sharing this feedback. We do review it as a team to foster improvements. For this reason, we hope that you might consider a return visit. We'd love another opportunity to show you that comfort is our top priority.
5.0分
其他
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Quick overnight trip. I like this hotel, even though a little more costly than others in the area, the made to order omelettes/pancakes/waffles along with bacon and sausage and the buffet can't be beat!! I will see you again :-)
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酒店回复: We really appreciate you sharing your awesome rating of our hotel with other travelers. We loved having you here, and we can't wait to have you back soon!
3.0分
其他
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Room had to be changed because of Heating system in room not working... inconvenant...
Breakfast was Good as usual. Bar was cool... at the reception, some older guy was just grabbing food of the counter with his Hands... nasty....dont agree with the parking fee , but it is what it is...Embassy Suites needs to make sure their propertys are all updated....
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酒店回复: Thank you for taking the time to share your experience with your recent stay at our hotel. We sincerely appreciate your feedback and are very sorry we did not meet your expectations. Your comments will help us as we continually work to improve our guest experience. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter.
5.0分
其他
Buffet style continental breakfast and made to order options available. I did receive a complimentary drink voucher but I didn’t use it.
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酒店回复: Thank you for sharing your review. We greatly appreciate your kind feedback. It’s fantastic to hear that our accommodations contributed to an enjoyable experience. We value your feedback and hope you will choose us again.
3.0分
家庭亲子
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Millions of cigarette butts around the outside. Had to pay extra for parking. No free WiFi and the breakfast was cold and the staff closed it early. Won’t be back.
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酒店回复: I appreciate your business and the fact you took the time to write a review. The last thing we want to do is disappoint our guests, so I am sorry that your experience fell short of expectations. Your comfort is essential to us, and your comments will be reviewed with the staff to foster improvement. We hope you will consider a return trip as I am confident that we can do better.
2.0分
其他
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I called earlier in the day to inform the hotel we would be arriving later in the evening for a reservation we made back in July. Was told, thank you, appreciate the call and we will not give your room away. Upon arriving at 11pm, not only was our room given away, they did not have any more double rooms available. They only had 2 king rooms available and neither were cleaned. We had to wait for them to clean a room and then a family of 4 had to cram into a king bed and a pull out bed, which we all know how comfy a bar in the middle of your back is all night. There was mold in the shower, the carpet was beyond dirty and for the price, it was unacceptable. Finally by midnight we were able to get into our room, there was no offer of we will not charge you for cancelling, pretty much you have to wait. I was intending to stay another evening however, I found a better hotel for half the price across the river and moved my there. I was very disappointed in the service and the hotel overall. Definitely in need of a makeover!
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酒店回复: Dear Guest, Thank you for taking the time to share your experience with us. I am deeply sorry for the disappointment caused by the room type that was assigned to you, and that it was not met with our excellence in service. Our aim is to ensure that every guest has a comfortable stay, and it is clear that we fell short on this occasion. Your honest feedback is valuable to us, and we will use it to make improvements. We hope that you will consider staying with us again in the future. Sincerely, Joe Browning, GM
5.0分
其他
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Staff were quick to take care of issues as they arose. Tv was damaged prior to my arrival and not needed during my stay but the front desk was quick to make note to fix for next guest
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酒店回复: Dear Guest, We strive to provide a pleasant stay, so I am thrilled that you recognized our efforts. Thank you for your business and your recommendation. We appreciate both more than you know. Best, Joe Browning, GM
3.0分
商务出差
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I would come back, but they need to clean the hotel thoroughly. The carpets were stained , I'm pretty sure I saw black mold in my bathroom on the second day I was there, and some counter surfaces were just grimy. My keys never worked for the pool the whole 3 days I was there and they must have remade my keys at least six times. They kept saying they would reprogram the pool door but they never did.
There was some kind of police convention, many of whom were drunk and singing and chanting until at least 1:00 a.m. in the morning in the main seating area of the hotel that all of the rooms face.
Just do a better job of cleaning and I will be back.
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酒店回复: Dear Guest, I apologize for our shortcomings during your stay and appreciate you taking the time to share your experience. One of the main ways we improve is by receiving feedback from our valued guests. I thank you for your business and assure you that these comments will be addressed on our end. Please consider a return trip should your travels bring you back to the area. Sincerely, Joe Browning, GM
住得一直都很棒！员工很优秀！地理位置绝佳，房间干净漂亮，景色也很棒！
Old and rundown needs to be updated for the Price air conditioning wasn’t working in the room had to call maintenance to fix the air conditioner in the room
The Hotel Staff & Breakfast Buffet was great.
The Riverview from my room on the 8th floor was beautiful, the cobwebs outside the window not so beautiful.
The room was ok, the sleeper sofa looked old and worn out. No glasses/cups in the bathroom. The carpet outside the room was stained. The green carpet inside the room was old and faded. Finally, the mattress on the bed was not comfortable and of poor quality and did not provide a restful sleep. I expected more for the price I paid.
Quick overnight trip. I like this hotel, even though a little more costly than others in the area, the made to order omelettes/pancakes/waffles along with bacon and sausage and the buffet can't be beat!! I will see you again :-)
Room had to be changed because of Heating system in room not working... inconvenant...
Breakfast was Good as usual. Bar was cool... at the reception, some older guy was just grabbing food of the counter with his Hands... nasty....dont agree with the parking fee , but it is what it is...Embassy Suites needs to make sure their propertys are all updated....
Buffet style continental breakfast and made to order options available. I did receive a complimentary drink voucher but I didn’t use it.
Millions of cigarette butts around the outside. Had to pay extra for parking. No free WiFi and the breakfast was cold and the staff closed it early. Won’t be back.
I called earlier in the day to inform the hotel we would be arriving later in the evening for a reservation we made back in July. Was told, thank you, appreciate the call and we will not give your room away. Upon arriving at 11pm, not only was our room given away, they did not have any more double rooms available. They only had 2 king rooms available and neither were cleaned. We had to wait for them to clean a room and then a family of 4 had to cram into a king bed and a pull out bed, which we all know how comfy a bar in the middle of your back is all night. There was mold in the shower, the carpet was beyond dirty and for the price, it was unacceptable. Finally by midnight we were able to get into our room, there was no offer of we will not charge you for cancelling, pretty much you have to wait. I was intending to stay another evening however, I found a better hotel for half the price across the river and moved my there. I was very disappointed in the service and the hotel overall. Definitely in need of a makeover!
Staff were quick to take care of issues as they arose. Tv was damaged prior to my arrival and not needed during my stay but the front desk was quick to make note to fix for next guest
I would come back, but they need to clean the hotel thoroughly. The carpets were stained , I'm pretty sure I saw black mold in my bathroom on the second day I was there, and some counter surfaces were just grimy. My keys never worked for the pool the whole 3 days I was there and they must have remade my keys at least six times. They kept saying they would reprogram the pool door but they never did.
There was some kind of police convention, many of whom were drunk and singing and chanting until at least 1:00 a.m. in the morning in the main seating area of the hotel that all of the rooms face.
Just do a better job of cleaning and I will be back.