I have spent a lot of time in many different Hiltons for business. Lakeland employees were very hospitable , accommodating and always pleasant. Unfortunately the room did have a mildew scent to it along with stained carpets. Finding old crackers under the bed was not appealing. The worst was the mold around the bathroom vents pics are attached.
5.0分
情侣出游
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Felt like home with the friendly staff. Room was cozy and the bed was comfortable. I will stay here again. There was even a welcome message on my TV when I walked in the room
5.0分
其他
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I travel for business and I will say, when I can stay here, I do! From the moment I walk in, I feel appreciated and welcomed back. Literally from walking through the door, although my app will open my door, they always have a key ready for me and I am greeted by all. Throughout the last month or so, I have stayed multiple nights and have encountered such a great crew...Francisca, Opal, Karen, Eszline, Hunter, Iman, Emily, Gabby, George, and Lexi. Also, the housekeeping and maintenance department! I hope I did not forget anyone but these staff members need to be recognized! I give them all a 5 STAR review. They will always go out of their way to make sure everything is perfect. I wish I knew everyone's name because they all need to be recognized!
5.0分
其他
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We had a great experience here and will likely stay again. There is a spacious parking lot that is well lit and well maintained. The lobby was spotless and the employees were very friendly. We were able to check-in on time with no issues. Our room was clean and spacious. The air conditioning worked great. The bed was comfortable. The water pressure in the shower was fantastic, unmatched by anyplace we have stayed. The pool was a little small and got crowded with a couple little league ball teams that was there at the same time we were there. The location is a little out of the way of things but a couple minute drive got us to where we needed to be.
5.0分
独自旅行
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I had a wonderful experience at this restaurant, thanks to the friendly and attentive staff. My server, Deborah, was exceptional; she went out of her way to accommodate my gluten-free requirements. I also appreciated that Chef Kyle took the time to prepare a delicious gluten-free meal for me. Overall, their dedication to customer satisfaction made my visit enjoyable.
5.0分
其他
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Great hotel! Breakfast omelette was delicious. Karen at the bar, Nick at the desk and the manager Scott were great to deal with. The jacuzzi could’ve been more full but it was still hot! It’s close to an airport and the restaurant was great for our family! We will return!
3.0分
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Our accessible stay was a bit of a mixed review. Mainly because we booked a accessible room, to which when we entered found that it smelled funky, and the shower room had the seat torn off the wall. Clearly they were doing renovations in the room and did not tell the reception staff about it. The staff were really helpful with this and did move us, and gave us a discount, but the new room we were given did not have an accessible bathroom. Luckily we were only passing through and it was late at night, so we just slept through till morning and left. But if my partner needed to use the bathroom they wouldn't have been able to. They did move a shower seat into our room, but we couldn't get it into the shower, the glass panel was too narrow and the accessible seat was too wide. Overall, I'm sure another hotel might have Ben more reliable with the accessible room.
2.0分
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I have written very complimentary reviews for this property over the past four years, always considering it "our home away from home' for softball tournaments. We stayed here about 6/7 times a year, booking some 20 rooms for 2 nights a weekend! Many other ball teams stayed here as well, so the location was perfect for all of us. All that has changed! I have very little to say in the way of compliments and I wish that wasn't the case. We were not greeted in any way that was outstanding and our usual bag of 2 complementary waters was not offered. Christmas music (if you can call it that!) was VERY loud in the lobby, and hallways, 24/7!!!!!!! The rooms no longer have phones (in case you need to call the front desk), nor was there a clock. We sat for a total of 40 minutes for our breakfast in the dining area, waiting for menus and made-to-order items to arrive at our table. There was a total of 10 people in the area during this timeframe....not busy at all, but seriously void of service. No coffee/tea was offered with cups....you had to get your own cup from the thermos at the coffee bar and take it to your table. I know that my observations and complaints won't have any effect on possible changes. It's obvious the problem stems from not having enough employees to do a specific job. Our long wait for breakfast stems from another department employee rising to the occasion to help, but it isn't enough. The cook couldn't follow our and another diner's simple breakfast requests....they left, and we should have as well! This was our last stay here....so sad to see the changes that have occurred It's like losing a dear friend.
5.0分
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Very easy to book, fair prices and always very comfortable. Staff is very friendly and helpful. Hotel is in a good spot, not a far drive from Lakeland shopping centers, dine in restaurants and fast food alike. Hotel is very well maintained and has options for breakfast and dinner on site.
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酒店回复: Thank you for such a nice review, 874prestonp! We're glad that you enjoyed your stay with us.
5.0分
家庭亲子
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Me and my wife checked in on March 11th through the 16th. Our original stay would be shorter because the hotel was originally sold out. The Night Auditor Kathy went above and beyond to watch for cancellations for us so we didn't have to switch hotels, especially with a newborn. Despite a few issues, the staff went above and beyond to make sure that all of our needs were met. The pool and hot tub were amazing, although it appears the hot tub needs some maintenance! Johnathan is amazing with maintenance. We spoke to him by the pool, and he was able to reach out to Management about the issues, and those issues were remedied! Shoutouts also go to Donna! We had mentioned the bedding being extremely comfortable, and she had given us a bed set :) The breakfast was amazing as well :)
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酒店回复: Hi pastorfoland, we're so happy that we were able to help you and make your stay a great experience!
I have spent a lot of time in many different Hiltons for business. Lakeland employees were very hospitable , accommodating and always pleasant. Unfortunately the room did have a mildew scent to it along with stained carpets. Finding old crackers under the bed was not appealing. The worst was the mold around the bathroom vents pics are attached.
Felt like home with the friendly staff. Room was cozy and the bed was comfortable. I will stay here again. There was even a welcome message on my TV when I walked in the room
I travel for business and I will say, when I can stay here, I do! From the moment I walk in, I feel appreciated and welcomed back. Literally from walking through the door, although my app will open my door, they always have a key ready for me and I am greeted by all. Throughout the last month or so, I have stayed multiple nights and have encountered such a great crew...Francisca, Opal, Karen, Eszline, Hunter, Iman, Emily, Gabby, George, and Lexi. Also, the housekeeping and maintenance department! I hope I did not forget anyone but these staff members need to be recognized! I give them all a 5 STAR review. They will always go out of their way to make sure everything is perfect. I wish I knew everyone's name because they all need to be recognized!
We had a great experience here and will likely stay again. There is a spacious parking lot that is well lit and well maintained. The lobby was spotless and the employees were very friendly. We were able to check-in on time with no issues. Our room was clean and spacious. The air conditioning worked great. The bed was comfortable. The water pressure in the shower was fantastic, unmatched by anyplace we have stayed. The pool was a little small and got crowded with a couple little league ball teams that was there at the same time we were there. The location is a little out of the way of things but a couple minute drive got us to where we needed to be.
I had a wonderful experience at this restaurant, thanks to the friendly and attentive staff. My server, Deborah, was exceptional; she went out of her way to accommodate my gluten-free requirements. I also appreciated that Chef Kyle took the time to prepare a delicious gluten-free meal for me. Overall, their dedication to customer satisfaction made my visit enjoyable.
Great hotel! Breakfast omelette was delicious. Karen at the bar, Nick at the desk and the manager Scott were great to deal with. The jacuzzi could’ve been more full but it was still hot! It’s close to an airport and the restaurant was great for our family! We will return!
Our accessible stay was a bit of a mixed review. Mainly because we booked a accessible room, to which when we entered found that it smelled funky, and the shower room had the seat torn off the wall. Clearly they were doing renovations in the room and did not tell the reception staff about it. The staff were really helpful with this and did move us, and gave us a discount, but the new room we were given did not have an accessible bathroom. Luckily we were only passing through and it was late at night, so we just slept through till morning and left. But if my partner needed to use the bathroom they wouldn't have been able to. They did move a shower seat into our room, but we couldn't get it into the shower, the glass panel was too narrow and the accessible seat was too wide. Overall, I'm sure another hotel might have Ben more reliable with the accessible room.
I have written very complimentary reviews for this property over the past four years, always considering it "our home away from home' for softball tournaments. We stayed here about 6/7 times a year, booking some 20 rooms for 2 nights a weekend! Many other ball teams stayed here as well, so the location was perfect for all of us. All that has changed! I have very little to say in the way of compliments and I wish that wasn't the case. We were not greeted in any way that was outstanding and our usual bag of 2 complementary waters was not offered. Christmas music (if you can call it that!) was VERY loud in the lobby, and hallways, 24/7!!!!!!! The rooms no longer have phones (in case you need to call the front desk), nor was there a clock. We sat for a total of 40 minutes for our breakfast in the dining area, waiting for menus and made-to-order items to arrive at our table. There was a total of 10 people in the area during this timeframe....not busy at all, but seriously void of service. No coffee/tea was offered with cups....you had to get your own cup from the thermos at the coffee bar and take it to your table. I know that my observations and complaints won't have any effect on possible changes. It's obvious the problem stems from not having enough employees to do a specific job. Our long wait for breakfast stems from another department employee rising to the occasion to help, but it isn't enough. The cook couldn't follow our and another diner's simple breakfast requests....they left, and we should have as well! This was our last stay here....so sad to see the changes that have occurred It's like losing a dear friend.
Very easy to book, fair prices and always very comfortable. Staff is very friendly and helpful. Hotel is in a good spot, not a far drive from Lakeland shopping centers, dine in restaurants and fast food alike. Hotel is very well maintained and has options for breakfast and dinner on site.
Me and my wife checked in on March 11th through the 16th. Our original stay would be shorter because the hotel was originally sold out. The Night Auditor Kathy went above and beyond to watch for cancellations for us so we didn't have to switch hotels, especially with a newborn. Despite a few issues, the staff went above and beyond to make sure that all of our needs were met. The pool and hot tub were amazing, although it appears the hot tub needs some maintenance! Johnathan is amazing with maintenance. We spoke to him by the pool, and he was able to reach out to Management about the issues, and those issues were remedied! Shoutouts also go to Donna! We had mentioned the bedding being extremely comfortable, and she had given us a bed set :) The breakfast was amazing as well :)