酒店回复: Thank you for sharing your experience. It’s great to hear that your stay was not bad. We appreciate your feedback regarding the bathrooms. Our team will certainly check the functioning thoroughly to ensure everything is in working order. We’re committed to providing an excellent experience for all our guests.
5.0分
其他
原文
翻译提供方：Google
我喜欢这里的宁静和周围的环境。
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酒店回复: Dear Robert,It is wonderful to hear that you enjoyed the tranquility and surroundings of our location. We're delighted you found the nearby attractions, like The Brevard Zoo just across the street, pleasing during your stay. Thank you for the excellent rating.
5.0分
其他
原文
翻译提供方：Google
我真的很喜欢这家酒店，非常安静、舒适，有家庭氛围。
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酒店回复: Dear Robert,Thank you for choosing to stay at Holiday Inn Melbourne-Viera Conference Ctr, an IHG Hotel. Our team is always delighted to read reviews like this, and we're pleased you enjoyed our property in Melbourne. Come back again!
5.0分
家庭亲子
原文
翻译提供方：Google
地理位置优越，安静安全。推荐。
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酒店回复: Thank you for the excellent rating. Your appreciation for our excellent location is wonderful to hear. It is great to know you found the area quiet and safe. Thank you for recommending us to others. We truly value your feedback.
2.0分
其他
原文
翻译提供方：Google
不好
房间里的一些物品不见了
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酒店回复: Dear Lyndon,Thank you for your feedback. We’re glad to hear you deemed our rooms spacious, but we regret to learn about your missing belongings. That is not the experience we want any guest to have, and we assure you that our team follows strict protocols regarding guests' belongings. Rest assured, the security and comfort we provide are our top priorities, and your concerns will be addressed by the respective teams as we review this matter. We hope to change your perceptions in the future.
4.0分
其他
原文
翻译提供方：Google
良好的服务
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酒店回复: Dear Serban,We are thrilled to hear you had a wonderful experience with us, and it is our pleasure to provide you with the best service possible. We strive to go above and beyond, and we hope that we can welcome you back for another fantastic experience.
2.0分
其他
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It was okay.
Subpar stay. The staff was friendly. However the tv didn’t work beyond certain channels. There were not any clean towels at the pool deck in the four times we visited on our 3 day stay. The phone did not work to call down to front desk. And the a/c unit was wacky. Didn’t go in to the 60°s; 59° straight to 70°, and touching it must’ve kicked the heat on or shut it off. Resulting in a sweaty, restless night. The air didn’t cold again until the next morning, despite turning it back down that same night.
Friendly staff, and very clean hotel though.
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酒店回复: Dear Kaleigh,Thank you for sharing your experience. It’s great to hear the staff made a positive impression. However, I am sorry about the issues with the television, pool towels, phone, and A/C unit. Understanding how such disruptions could affect your stay, our team is committed to addressing these concerns swiftly.
5.0分
情侣出游
Our needs were met quickly and with friendliness. Great staff, nice rooms, large dining room, good food. We were very happy.
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酒店回复: Dear Wendy,It's delightful to hear that you were very happy during your stay with us. Our team takes great pride in providing friendly and prompt service. The positive remarks about our staff, rooms, and dining area are appreciated. Especially glad you enjoyed the food as well.
这个酒店给我们不好的感觉。前台接待员很不专业。房间里的衣架很少，让他送几个衣架，吹了三次，半夜才送了三个上来破衣架。然后就发现我的账单上被扣了26.86美金。而且我们的房间订的是包两份，早餐的前台告诉我们，因为厨师生病了，不提供早餐，也没有任何道歉和赔偿。
酒店不是很新/现代化
住宿体验还不错，但是他们应该彻底检查浴室的功能。
我喜欢这里的宁静和周围的环境。
我真的很喜欢这家酒店，非常安静、舒适，有家庭氛围。
地理位置优越，安静安全。推荐。
不好
房间里的一些物品不见了
良好的服务
It was okay.
Subpar stay. The staff was friendly. However the tv didn’t work beyond certain channels. There were not any clean towels at the pool deck in the four times we visited on our 3 day stay. The phone did not work to call down to front desk. And the a/c unit was wacky. Didn’t go in to the 60°s; 59° straight to 70°, and touching it must’ve kicked the heat on or shut it off. Resulting in a sweaty, restless night. The air didn’t cold again until the next morning, despite turning it back down that same night.
Friendly staff, and very clean hotel though.
Our needs were met quickly and with friendliness. Great staff, nice rooms, large dining room, good food. We were very happy.