酒店回复: Dear Juzibuaihedoujiang,Thank you for taking the time to share your feedback following your recent stay with us. We sincerely regret to learn about your experience and appreciate you bringing these concerns to our attention.Please accept our deepest apologies for the significant disturbances you encountered, particularly the noise from the nearby bar and the disruption to your rest. We understand how unacceptable this must have been, especially after you reported the matter and were assured of a follow-up call that regrettably did not take place. This lapse in communication is not reflective of our service standards, and we are truly sorry for the frustration it caused.We are also concerned to learn about the room temperature and that the solution provided did not fully address your discomfort. Your comments regarding the condition of the balcony, the view, and the discrepancy between what was booked and what was experienced are taken very seriously. Additionally, we apologize for the inconvenience caused by the delay in hot water, which understandably affected your comfort and peace of mind.Please rest assured that your feedback has been escalated to our management and engineering teams for immediate review and corrective action, particularly with regard to room allocation, noise handling procedures, follow-up communication, and maintenance standards.While we regret that your stay did not meet expectations, we do appreciate you sharing your experience, as it allows us to address these shortcomings. We sincerely hope you may reconsider staying with us in the future, giving us an opportunity to restore your confidence and provide you with the level of comfort and service you rightfully expected.Best Regards, George Saad, Operations Manager

酒店回复: Dear JaniceCoco, Thank you very much for your loyalty and for taking the time and effort to post a personal review about your stay at the Al Seef Heritage Hotel Dubai!We really appreciate your rating and glad that you enjoyed your stay with us. We are delighted to note that you found our services and facilities very much to your satisfaction as this is what we strive to achieve at all times. We do look forward to welcoming you back soon! With Kind Regards, George SaadOperations Manager

酒店回复: Dear Valued Guest, Warm greetings from Al Seef Heritage Hotel, Curio Collection by Hilton.Thank you very much for sharing your delightful experience with us. We are so pleased to hear that you enjoyed your stay and appreciated the charm of our heritage-inspired setting, the comfort of your room, and the friendly service from our team.It’s wonderful to know that you had such a memorable evening at our restaurant and were able to explore the beautiful Al Seef area and Dubai Creek.We truly value your feedback regarding the lighting and air conditioning, and we’ll be sure to review these details to ensure even greater comfort on your next visit.We hope to have the pleasure of welcoming you back soon for another magical stay.Warm regards,George Saad Operations Manager

酒店回复: Dear Angelachi, Thank you very much for your loyalty and for taking the time and effort to post a personal review about your stay at the Al Seef Heritage Hotel Dubai!We really appreciate your rating and glad that you enjoyed your stay with us. We are delighted to note that you found our services and facilities very much to your satisfaction as this is what we strive to achieve at all times. We do look forward to welcoming you back soon! With Kind Regards, George SaadOperations Manager

酒店回复: Dear Valued Guest,Thank you for taking the time to share your experience and for rating us 9.2/10. We are thrilled to hear that you enjoyed our breakfast and appreciated the variety of local flavors we offer.It is wonderful to know that your stay in the Old City provided an immersive experience, from the peacefulness of the upper floors at night to the unique charm of the morning calls to prayer. Your recommendation means a lot to us, and we would be delighted to welcome you and your friends back in the future.Best Regards,George Saad,Operations Manager