酒店回复: Dear Juzibuaihedoujiang,Thank you for taking the time to share your feedback following your recent stay with us. We sincerely regret to learn about your experience and appreciate you bringing these concerns to our attention.Please accept our deepest apologies for the significant disturbances you encountered, particularly the noise from the nearby bar and the disruption to your rest. We understand how unacceptable this must have been, especially after you reported the matter and were assured of a follow-up call that regrettably did not take place. This lapse in communication is not reflective of our service standards, and we are truly sorry for the frustration it caused.We are also concerned to learn about the room temperature and that the solution provided did not fully address your discomfort. Your comments regarding the condition of the balcony, the view, and the discrepancy between what was booked and what was experienced are taken very seriously. Additionally, we apologize for the inconvenience caused by the delay in hot water, which understandably affected your comfort and peace of mind.Please rest assured that your feedback has been escalated to our management and engineering teams for immediate review and corrective action, particularly with regard to room allocation, noise handling procedures, follow-up communication, and maintenance standards.While we regret that your stay did not meet expectations, we do appreciate you sharing your experience, as it allows us to address these shortcomings. We sincerely hope you may reconsider staying with us in the future, giving us an opportunity to restore your confidence and provide you with the level of comfort and service you rightfully expected.Best Regards, George Saad, Operations Manager
酒店回复: Dear JaniceCoco, Thank you very much for your loyalty and for taking the time and effort to post a personal review about your stay at the Al Seef Heritage Hotel Dubai!We really appreciate your rating and glad that you enjoyed your stay with us. We are delighted to note that you found our services and facilities very much to your satisfaction as this is what we strive to achieve at all times. We do look forward to welcoming you back soon! With Kind Regards, George SaadOperations Manager
酒店回复: Dear Valued Guest, Warm greetings from Al Seef Heritage Hotel, Curio Collection by Hilton.Thank you very much for sharing your delightful experience with us. We are so pleased to hear that you enjoyed your stay and appreciated the charm of our heritage-inspired setting, the comfort of your room, and the friendly service from our team.It’s wonderful to know that you had such a memorable evening at our restaurant and were able to explore the beautiful Al Seef area and Dubai Creek.We truly value your feedback regarding the lighting and air conditioning, and we’ll be sure to review these details to ensure even greater comfort on your next visit.We hope to have the pleasure of welcoming you back soon for another magical stay.Warm regards,George Saad Operations Manager
4.0分
传承特大床房
独自旅行
房间还是蛮不错的,虽然网上有些人说会有些味道,但是还是比较有一些当地特色的
酒店位置在伊朗老街非常好找,非常方便
去打卡网红星巴克以及阿拉伯餐厅步行可达
9 / 18
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酒店回复: Dear Angelachi, Thank you very much for your loyalty and for taking the time and effort to post a personal review about your stay at the Al Seef Heritage Hotel Dubai!We really appreciate your rating and glad that you enjoyed your stay with us. We are delighted to note that you found our services and facilities very much to your satisfaction as this is what we strive to achieve at all times. We do look forward to welcoming you back soon! With Kind Regards, George SaadOperations Manager
4.6分
集市景观传统特大床房带阳台
商务出差
还不错,早饭丰富很当地特色,品种超级多。
住在老城区的楼上,10点后就没有噪音了,早上和中午会有清真寺的歌声,沉浸式体验。
会推荐朋友来住
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your experience and for rating us 9.2/10. We are thrilled to hear that you enjoyed our breakfast and appreciated the variety of local flavors we offer.It is wonderful to know that your stay in the Old City provided an immersive experience, from the peacefulness of the upper floors at night to the unique charm of the morning calls to prayer. Your recommendation means a lot to us, and we would be delighted to welcome you and your friends back in the future.Best Regards,George Saad,Operations Manager
住在古城中心,满满的一千零一夜感觉,拍照超级美尤其是晚上。入住手续办的很快,房间干净。工作人员看到队友经常在房间外抽烟,还贴心地帮忙把桌子和椅子移到门口。超级细心,五星好评。
可真的别住了 尤其801房间 挨着个酒吧 半夜三点还在唱歌 给前台反映说会打电话 结果前台也没给电话
check-in 说房间ok给电话,也没有接到。
屋子里冷的很,就给加了张毛毯。
定的阳台房,阳台破的很,连花都没有。 景色也不好。非常不值得住。外面看一眼得了。
洗澡水要放至少10分钟才能出热水。
洗澡都怕感冒。
在小红书上超过的一间酒店,定之前很犹豫怕跟风后悔,去了后还是十分的满意,很值得体验。同价位的没有这个细节好,还有文化体验属性。虽然是住在在老城区里,但是交通挺方便的,晚上夜里会比较安静,白天11年后陆续有动静,不影响睡眠。床品舒服,早晨起不来所以没吃早饭。体验了泳池,在隔壁的一家希尔顿酒店,也不错,有摆渡车接送,还可以看迪拜天际线
首先,位置在河边很好,是一个老城的景区,第二房间很大,床也很舒服,卫生很干净,酒店服务也不错,坐了夜班机,早上6点半到的,酒店赠送了免费早餐,服务员都跟热情,带你到房间。虽然是分散式管理,但是很安静,也很安全!
旅行第一站的酒店,整体来说在老城区一个重要景点的位置,酒店本身就在景点里面楼下就是星巴克,非常近,附近也有Costa,酒店的早餐很丰盛的自助餐,有必要在酒店解决主要的一餐,服务还是不错的,每天都有打扫,物资都是及时补充,非常不错的体验
晚上九点到达酒店,前台办好入住摆渡车会拉到房间,晚上灯光偏暗,但空调都是开好的 空调非常足以至于半夜要关。所有服务人员态度都非常好,沙发床打开非常大,是双人床的宽度。早上醒来有一种在一千零一夜故事中的穿越感。想步行去餐厅顺便逛逛但是没找到,没想到路遇摆渡车 黑人小哥主动带我们去餐厅。餐厅绝好!!氛围好,餐食也好,好吃的忘记拍照。吃完出来逛老城,坐水上巴士游迪拜河,一切都很妙。
房间还是蛮不错的,虽然网上有些人说会有些味道,但是还是比较有一些当地特色的
酒店位置在伊朗老街非常好找,非常方便
去打卡网红星巴克以及阿拉伯餐厅步行可达
还不错,早饭丰富很当地特色,品种超级多。
住在老城区的楼上,10点后就没有噪音了,早上和中午会有清真寺的歌声,沉浸式体验。
会推荐朋友来住
没有踩雷
这是我去过最干净最舒服的老城,酒店非常的大,需要接驳车送去吃饭,然后楼下就是商业街
房间确实很复古,有一种古代那种老房子的感觉,介意的人可能会比较的在乎
但是整体来说的话还是很干净,舒适的
定了两餐,味道还不错
如果想看老城还是推荐的,但是半天就够了
套房在10栋,位置离前台的楼还有早餐都很远,有酒店的电瓶车,但实际情况是电话可能无法联系到前台,只能步行去。房间是联通房,有两个卫生间,还可以,就是灯光非常昏暗,床品有点潮潮的。算是体验了本土风情,楼里很漂亮,住一晚还是值得的。