-stayed 5 nights and did not get room freshened until 4th day. Trash cans overflowed
5.0分
其他
Room and hotel property were very clean. Hotel was in a good area with plenty of shopping and dining nearby.
2.0分
情侣出游
Original room was not cleaned, beds dirty, dirty towels on bath floor.
Second room did not have any heat on. Took an hour and a half to get it comfortable.
5.0分
其他
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The front desk guy was not around waited 15min for him to show. We finally got our room went out for 45 min came back 3 groups waiting to check in and no front desk guy again- someone needs to be monitored
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酒店回复: Thank you for sharing your feedback. I sincerely apologize for the inconvenience you experienced during check-in. This is certainly not the level of service we strive to provide, and I understand how frustrating it must have been to wait. Your comments have been shared with our management team so we can ensure proper coverage and prevent this from happening again. We appreciate you bringing this to our attention and hope to have another opportunity to provide you with a smoother experience in the future.
2.0分
其他
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Customer service was really lacking. There was no fresh cookies at any point in the day even though there was a sign saying daily cookies. No cups were out for coffee or hot chocolate. Breakfast was very poor for a Hampton Inn. Even though breakfast was from 6-10, they stopped refilling at 9.
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酒店回复: Thank you for sharing your feedback. I’m very sorry to hear that your experience did not meet expectations. We appreciate you bringing the cookie signage to our attention — you are absolutely right, and we will be addressing this with our team since fresh cookies are not offered daily at our property. I also apologize for the lack of coffee cups and for breakfast items not being replenished toward the end of service. Your comments have been shared with our staff to ensure we make the necessary improvements. We truly value your input and hope you’ll give us another opportunity to provide a better stay in the future.
5.0分
其他
Clean room friendly staff
Breakfast was not great with no food left 1hour before ending time
5.0分
其他
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The hotel is beautiful. Rooms are clean and spacious. I arrived at midnight and my room was still available. Breakfast was delicious and a good variety. I was on there overnight BUT would stay again with no issues!
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酒店回复: Thank you so much for your wonderful review! We’re thrilled to hear you enjoyed your stay, especially our clean and spacious rooms, late-night check-in, and delicious breakfast. It’s great to know you’d stay with us again — we look forward to welcoming you back soon!
1.0分
其他
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When we got to the room we found blood on the wall in the bathroom. Next a bug was on the wall by the shower. The floor in the bathroom was very dirty. The ceiling over the shower looked like it was falling in. The room did not have an iron when I went to the front desk to ask for an iron the one they provided did not work so back to the front desk to ask for a different iron this one did work.
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酒店回复: We’re very sorry to hear about your experience. What you described falls far below our standards for cleanliness and maintenance, and we sincerely apologize that your room was not in the condition it should have been. Please know that our housekeeping and maintenance teams have been made aware and have addressed the issues you mentioned immediately.We also apologize for the inconvenience you experienced with the iron — that certainly should not have happened. Your feedback helps us ensure this does not occur again, and we appreciate you taking the time to share it.We hope you’ll consider giving us another opportunity to provide you with the comfortable, well-kept stay you should always expect from us.
5.0分
其他
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Great stay
This is one of the best hotels I've ever stayed at. Definitely was worth the price. The room was huge and very clean. The staff was incredibly friendly and helpful. The parking lot had lots of space and felt safe even at night. The breakfast was really good and the pumpkin spice waffles were great.
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酒店回复: Thank you so much for your wonderful feedback! We’re thrilled to hear that you enjoyed your stay and that our spacious rooms, friendly team, and breakfast (especially the pumpkin spice waffles!) made such a great impression. Your kind words mean a lot to us, and we can’t wait to welcome you back to the Hampton Inn & Suites Xenia again soon!
5.0分
其他
Property met expectations for a clean, convenient place to stay. Front desk team provided outstanding service.
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酒店回复: Thank you for the fantastic 10/10 rating! We're delighted to hear that our property met your expectations for cleanliness and convenience, and that our front desk team provided outstanding service. We appreciate your kind words and look forward to welcoming you back soon!
Hotel and room was nice. Friendly staff.
ISSUES
-stayed 5 nights and did not get room freshened until 4th day. Trash cans overflowed
Room and hotel property were very clean. Hotel was in a good area with plenty of shopping and dining nearby.
Original room was not cleaned, beds dirty, dirty towels on bath floor.
Second room did not have any heat on. Took an hour and a half to get it comfortable.
The front desk guy was not around waited 15min for him to show. We finally got our room went out for 45 min came back 3 groups waiting to check in and no front desk guy again- someone needs to be monitored
Customer service was really lacking. There was no fresh cookies at any point in the day even though there was a sign saying daily cookies. No cups were out for coffee or hot chocolate. Breakfast was very poor for a Hampton Inn. Even though breakfast was from 6-10, they stopped refilling at 9.
Clean room friendly staff
Breakfast was not great with no food left 1hour before ending time
The hotel is beautiful. Rooms are clean and spacious. I arrived at midnight and my room was still available. Breakfast was delicious and a good variety. I was on there overnight BUT would stay again with no issues!
When we got to the room we found blood on the wall in the bathroom. Next a bug was on the wall by the shower. The floor in the bathroom was very dirty. The ceiling over the shower looked like it was falling in. The room did not have an iron when I went to the front desk to ask for an iron the one they provided did not work so back to the front desk to ask for a different iron this one did work.
Great stay
This is one of the best hotels I've ever stayed at. Definitely was worth the price. The room was huge and very clean. The staff was incredibly friendly and helpful. The parking lot had lots of space and felt safe even at night. The breakfast was really good and the pumpkin spice waffles were great.
Property met expectations for a clean, convenient place to stay. Front desk team provided outstanding service.