It is a nice place to stay. Staff was very friendly. Breakfast is pretty good with a nice variety. It’s definitely not 5 star. But for short term it is pleasant. Down side is to allow smokers to smoke near front entrance, they should be farther from the front area.
5.0分
其他
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The lady at the front desk was extremely nice and helpful. The room was big and clean. Bathroom door needs bottom sanded as it scrap the floor causing it to be hard to close. Overall I was very pleased with the room.
4.0分
家庭亲子
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The beds are very comfy. The hot breakfast was good. the room was clean. The staff was great. We were able to check in early.
Our room was not cleaned, I think because we didn't leave the room until 11:30 and that must have been too late. It was fine, but we were hoping it would be cleaned, since it is only cleaned every other day. I would recommend this hotel and will stay here again.
2.0分
其他
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Poor service
The service at this hotel is absolutely terrible. They only clean your room every other day. And when you ask about it, they give you a hard time about it. We stayed from Friday until Sunday, and our room was not clean once. The trash overflowed in our room, as well as no towels were replenished no toilet paper and our linens were never changed.
4.0分
家庭亲子
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Overall I liked my stay at the hotel. My 2 main issues qere that there was no staff member watdhinf iver the free breakfast for sanitary reasons. I saw a lady talking over the bacon and egg station while it was open and cough on the juice machine which grossed me out from wanting to eat breakfast there anymore. Also, the staff outside of the ront desk was not friendly at all. A hi goes a long way when tiure passing by.
5.0分
家庭亲子
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A very clean hotel. The staff was very pleasant and able to help us with anything we needed. The room was a good size. Overall a nice stay. We plan on returning on our next road trip to that area.
5.0分
家庭亲子
Our room door didn’t lock and the manager immediately addressed the problem and moved us to a different room . Great stay overall !
5.0分
其他
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Stayed at the Hampton- McHenry for a baseball tournament. This was not a play to stay situation so we were able to choose this location on our own versus what was offered by the baseball team. The hotel was clean, comfortable. Our room was cleaned when we requested. Breakfast offered in the morning was ok. Better than recent offerings I’ve experienced in similar-level hotels. Would stay here again, if we return to the area.
5.0分
其他
It was nice and easy to register & check-out. Nice breakfast and quiet. Everyone was polite & friendly. I will always come back.
3.0分
其他
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Disappointed
I’ve stayed at many Hampton Inn’s over the years. This was my worst experience. Admittedly, it started out good. We were met with a very friendly hotel associate. She was accommodating and helpful. We were there for. Family reunion. We checked in on Friday afternoon and left the hotel on Saturday. While out at the family reunion all day Saturday (11:00 am - 11:00 pm) our room was never cleaned and towels were not replaced. I would usually reuse some hotel towels. But, these were very thin and it was necessary to get new ones. I was very surprised and not impressed when we got back very late. I went to the front desk and waited in line to request towels and shared with the clerk that our room was not cleaned and we needed clean towels. He didn’t apologize, or offer any reason, he just looked at me in a puzzled way and asked how many towels did we need. It was just very poor customer and behavior. I hope this is an anomaly.
It is a nice place to stay. Staff was very friendly. Breakfast is pretty good with a nice variety. It’s definitely not 5 star. But for short term it is pleasant. Down side is to allow smokers to smoke near front entrance, they should be farther from the front area.
The lady at the front desk was extremely nice and helpful. The room was big and clean. Bathroom door needs bottom sanded as it scrap the floor causing it to be hard to close. Overall I was very pleased with the room.
The beds are very comfy. The hot breakfast was good. the room was clean. The staff was great. We were able to check in early.
Our room was not cleaned, I think because we didn't leave the room until 11:30 and that must have been too late. It was fine, but we were hoping it would be cleaned, since it is only cleaned every other day. I would recommend this hotel and will stay here again.
Poor service
The service at this hotel is absolutely terrible. They only clean your room every other day. And when you ask about it, they give you a hard time about it. We stayed from Friday until Sunday, and our room was not clean once. The trash overflowed in our room, as well as no towels were replenished no toilet paper and our linens were never changed.
Overall I liked my stay at the hotel. My 2 main issues qere that there was no staff member watdhinf iver the free breakfast for sanitary reasons. I saw a lady talking over the bacon and egg station while it was open and cough on the juice machine which grossed me out from wanting to eat breakfast there anymore. Also, the staff outside of the ront desk was not friendly at all. A hi goes a long way when tiure passing by.
A very clean hotel. The staff was very pleasant and able to help us with anything we needed. The room was a good size. Overall a nice stay. We plan on returning on our next road trip to that area.
Our room door didn’t lock and the manager immediately addressed the problem and moved us to a different room . Great stay overall !
Stayed at the Hampton- McHenry for a baseball tournament. This was not a play to stay situation so we were able to choose this location on our own versus what was offered by the baseball team. The hotel was clean, comfortable. Our room was cleaned when we requested. Breakfast offered in the morning was ok. Better than recent offerings I’ve experienced in similar-level hotels. Would stay here again, if we return to the area.
It was nice and easy to register & check-out. Nice breakfast and quiet. Everyone was polite & friendly. I will always come back.
Disappointed
I’ve stayed at many Hampton Inn’s over the years. This was my worst experience. Admittedly, it started out good. We were met with a very friendly hotel associate. She was accommodating and helpful. We were there for. Family reunion. We checked in on Friday afternoon and left the hotel on Saturday. While out at the family reunion all day Saturday (11:00 am - 11:00 pm) our room was never cleaned and towels were not replaced. I would usually reuse some hotel towels. But, these were very thin and it was necessary to get new ones. I was very surprised and not impressed when we got back very late. I went to the front desk and waited in line to request towels and shared with the clerk that our room was not cleaned and we needed clean towels. He didn’t apologize, or offer any reason, he just looked at me in a puzzled way and asked how many towels did we need. It was just very poor customer and behavior. I hope this is an anomaly.