The room felt very rundown. Stains on the lamp shades, shower curtain, floors, walls. The shower has mold in it and the wallpaper was peeling. The bedding appeared clean and the bathroom was clean other than the mold in the shower and stains on the curtain. The staff was friendly, but we would not stay here again.
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酒店回复: Thank you for taking the time to share your feedback regarding your recent stay at Courtyard by Marriott Peoria. We sincerely apologize for the issues you encountered with the condition of your room, including the stains and mold. Your comments about the cleanliness of the bedding and bathroom, however, are appreciated, and we are glad to hear that aspect met your expectations.We strive to provide a comfortable and enjoyable experience for all our guests, and it is clear we fell short in this instance. Your observations will be shared with our housekeeping and maintenance teams to ensure we address these concerns and improve our services.We are glad to hear that you found our staff to be friendly, as we believe that exceptional service is a key part of a great stay. Thank you once again for your feedback. We hope you will reconsider and give us another chance in the future to provide you with a more positive experience.
5.0分
其他
Everything was clean and wonderful. The only issue I had was that there was a bunch of items on the breakfast menu that weren’t available.
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酒店回复: Thank you for your wonderful 10-star review! We're thrilled to hear that you found everything clean and wonderful during your stay with us at Courtyard by Marriott Peoria. Our team takes great pride in maintaining high standards for cleanliness and guest satisfaction.We appreciate your feedback regarding the breakfast menu. We strive to provide a wide variety of options, and it’s disappointing to hear that some items were unavailable during your visit. Your comments will certainly help us improve our offerings for future guests.We hope to welcome you back soon for another enjoyable stay!
4.0分
其他
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The staff were great. They were friendly and went the extra mile serving drinks in the lobby bar. They gave a really good recommendation for a breakfast restaurant when the breakfast cook didn’t show up.
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酒店回复: Thank you for taking the time to share your experience at Courtyard by Marriott Peoria. We’re delighted to hear that our staff made a positive impression on your stay. It’s wonderful to know that their friendliness and willingness to go the extra mile, especially in serving drinks at the lobby bar, contributed to your overall experience.We also appreciate your understanding regarding the breakfast situation. Our team strives to provide excellent recommendations, and we’re glad you enjoyed the suggestion for a breakfast restaurant. Your feedback is invaluable to us, and we will continue to work on enhancing our services to ensure a seamless experience for all our guests.Thank you once again for your thoughtful review. We hope to welcome you back in the future.
5.0分
情侣出游
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The room was good but there was only one trash can in the whole room and it was tiny. They had 3 nice size bath towels but only one washcloth in the entire room. I am all about conserving and reducing waste but one washcloth was a little ridiculous.
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酒店回复: Thank you for taking the time to share your feedback regarding your recent stay with us at Courtyard by Marriott Peoria. We are pleased to hear that you found your room satisfactory. We appreciate your comments about the amenities, particularly regarding the number of washcloths and the size of the trash can. We understand how these details can impact your overall experience and will certainly take your feedback into consideration as we strive to enhance our guest offerings. Our aim is to provide a comfortable and convenient environment for all our guests, and your insights are invaluable in achieving that goal.Thank you once again for your thoughtful review. We hope to welcome you back in the future for an even better stay.
3.0分
其他
Room is outdated, old furniture and equipment, guest services were really nice overall 6/10
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酒店回复: Thank you for taking the time to share your feedback regarding your recent stay at Courtyard by Marriott Peoria. We appreciate your honest assessment, and we are glad to hear that you found our guest services to be nice overall.We acknowledge your concerns about the room's furnishings and equipment. Your comments are valuable as they help us understand where we can improve. We are committed to enhancing our guests' experiences and will take your feedback into consideration as we plan for future updates.We hope to have the opportunity to welcome you back and provide a stay that exceeds your expectations.
4.0分
家庭亲子
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The hotel was a little out of the way. Some of the front desk staff left a little to be desired. Disappointed that room requests were promised and then not given due to Bonvoy requests coming first - even though I am a bonvoy member
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酒店回复: Thank you for taking the time to share your experience at the Courtyard by Marriott Peoria. We appreciate your feedback and are glad to hear that you found our hotel accommodating, even though you faced some challenges during your stay.We sincerely apologize for the inconvenience regarding your room requests and understand how disappointing it can be when expectations are not met. Your loyalty as a Bonvoy member is valued, and we regret that we did not fully deliver on your preferences this time. We will certainly address this matter with our front desk team to ensure better communication and service for our guests in the future.We also appreciate your comments regarding our staff. Your insights are invaluable as they help us enhance our service quality. Thank you once again for your feedback, and we hope to have the opportunity to welcome you back for a more seamless experience.
2.0分
其他
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No staff cleaned the room at all during the stay. Did not have any food whatsoever. The towel bar fell off the wall on the last day there as well. Had to go get our own towels from the desk every day.
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酒店回复: Thank you for taking the time to share your experience with us. We sincerely apologize for the inconveniences you faced during your stay. It is concerning to hear that your room was not cleaned, and we understand how important this aspect is for a pleasant stay. We also regret that you did not have access to food options and that the towel bar issue affected your comfort.Your feedback is invaluable as it helps us identify areas for improvement. We will certainly address these concerns with our team to ensure that we enhance our services moving forward. We appreciate your understanding and hope to provide you with a more satisfying experience in the future.
3.0分
朋友出游
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Not impressed by the condition of the room. The drawers of the dresser were unusable and the front of one fell off. Paper on the wall in the bathroom was coming off. The walls seem very thin as we could hear way too much of the people next to us.
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酒店回复: Dear Beth, Thank you for your feedback and for choosing to stay at Courtyard by Marriott Peoria. We apologize for the issues with the room condition and noise. We’ve shared your comments with our team to address them promptly and appreciate your input. We hope to provide a better experience on your next visit.
3.0分
家庭亲子
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It was a very sketchy location surrounded by some other run down hotels and an abandoned mall. I looked outside a window and saw a man peeing in the trees who was from the hotel next door. There was no breakfast in the morning as I expected there to be at 8 am when we checked. The rooms were "ok" in cleanliness. I would not stay here again.
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酒店回复: Dear Kelly,Though it was a pleasure having you, we regret that you didn't have the stay you expected. While we cannot control the surrounding area, please know that we take the safety of our guests with the utmost seriousness. That said, we apologize that you could not enjoy our breakfast and will work to ensure future guests don't face the same issue. We appreciate your honest perspective, and it would be our pleasure to welcome you back anytime to change your lasting impression.
很好的，早餐棒
The room felt very rundown. Stains on the lamp shades, shower curtain, floors, walls. The shower has mold in it and the wallpaper was peeling. The bedding appeared clean and the bathroom was clean other than the mold in the shower and stains on the curtain. The staff was friendly, but we would not stay here again.
Everything was clean and wonderful. The only issue I had was that there was a bunch of items on the breakfast menu that weren’t available.
The staff were great. They were friendly and went the extra mile serving drinks in the lobby bar. They gave a really good recommendation for a breakfast restaurant when the breakfast cook didn’t show up.
The room was good but there was only one trash can in the whole room and it was tiny. They had 3 nice size bath towels but only one washcloth in the entire room. I am all about conserving and reducing waste but one washcloth was a little ridiculous.
Room is outdated, old furniture and equipment, guest services were really nice overall 6/10
The hotel was a little out of the way. Some of the front desk staff left a little to be desired. Disappointed that room requests were promised and then not given due to Bonvoy requests coming first - even though I am a bonvoy member
No staff cleaned the room at all during the stay. Did not have any food whatsoever. The towel bar fell off the wall on the last day there as well. Had to go get our own towels from the desk every day.
Not impressed by the condition of the room. The drawers of the dresser were unusable and the front of one fell off. Paper on the wall in the bathroom was coming off. The walls seem very thin as we could hear way too much of the people next to us.
It was a very sketchy location surrounded by some other run down hotels and an abandoned mall. I looked outside a window and saw a man peeing in the trees who was from the hotel next door. There was no breakfast in the morning as I expected there to be at 8 am when we checked. The rooms were "ok" in cleanliness. I would not stay here again.