The room was good but there was only one trash can in the whole room and it was tiny. They had 3 nice size bath towels but only one washcloth in the entire room. I am all about conserving and reducing waste but one washcloth was a little ridiculous.
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酒店回复: Thank you for taking the time to share your feedback regarding your recent stay with us at Courtyard by Marriott Peoria. We are pleased to hear that you found your room satisfactory. We appreciate your comments about the amenities, particularly regarding the number of washcloths and the size of the trash can. We understand how these details can impact your overall experience and will certainly take your feedback into consideration as we strive to enhance our guest offerings. Our aim is to provide a comfortable and convenient environment for all our guests, and your insights are invaluable in achieving that goal.Thank you once again for your thoughtful review. We hope to welcome you back in the future for an even better stay.
4.0分
家庭亲子
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The hotel was a little out of the way. Some of the front desk staff left a little to be desired. Disappointed that room requests were promised and then not given due to Bonvoy requests coming first - even though I am a bonvoy member
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酒店回复: Thank you for taking the time to share your experience at the Courtyard by Marriott Peoria. We appreciate your feedback and are glad to hear that you found our hotel accommodating, even though you faced some challenges during your stay.We sincerely apologize for the inconvenience regarding your room requests and understand how disappointing it can be when expectations are not met. Your loyalty as a Bonvoy member is valued, and we regret that we did not fully deliver on your preferences this time. We will certainly address this matter with our front desk team to ensure better communication and service for our guests in the future.We also appreciate your comments regarding our staff. Your insights are invaluable as they help us enhance our service quality. Thank you once again for your feedback, and we hope to have the opportunity to welcome you back for a more seamless experience.
2.0分
其他
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No staff cleaned the room at all during the stay. Did not have any food whatsoever. The towel bar fell off the wall on the last day there as well. Had to go get our own towels from the desk every day.
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酒店回复: Thank you for taking the time to share your experience with us. We sincerely apologize for the inconveniences you faced during your stay. It is concerning to hear that your room was not cleaned, and we understand how important this aspect is for a pleasant stay. We also regret that you did not have access to food options and that the towel bar issue affected your comfort.Your feedback is invaluable as it helps us identify areas for improvement. We will certainly address these concerns with our team to ensure that we enhance our services moving forward. We appreciate your understanding and hope to provide you with a more satisfying experience in the future.
3.0分
朋友出游
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Not impressed by the condition of the room. The drawers of the dresser were unusable and the front of one fell off. Paper on the wall in the bathroom was coming off. The walls seem very thin as we could hear way too much of the people next to us.
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酒店回复: Dear Beth, Thank you for your feedback and for choosing to stay at Courtyard by Marriott Peoria. We apologize for the issues with the room condition and noise. We’ve shared your comments with our team to address them promptly and appreciate your input. We hope to provide a better experience on your next visit.
3.0分
家庭亲子
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It was a very sketchy location surrounded by some other run down hotels and an abandoned mall. I looked outside a window and saw a man peeing in the trees who was from the hotel next door. There was no breakfast in the morning as I expected there to be at 8 am when we checked. The rooms were "ok" in cleanliness. I would not stay here again.
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酒店回复: Dear Kelly,Though it was a pleasure having you, we regret that you didn't have the stay you expected. While we cannot control the surrounding area, please know that we take the safety of our guests with the utmost seriousness. That said, we apologize that you could not enjoy our breakfast and will work to ensure future guests don't face the same issue. We appreciate your honest perspective, and it would be our pleasure to welcome you back anytime to change your lasting impression.
2.0分
商务出差
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No new towels brought to room after requesting 2 days in a room.
Room not made up 2 days in a row and trash not emptied.
Surroundings not in a very safe area. Printer not work at hotel.
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酒店回复: Dear Martin,We are sorry to hear that you did not receive the amazing service we strive to provide. I have notified our housekeeping team about your concerns. We also take safety very seriously at our hotel and we assure all our guests that their safety will not be in question while they stay at our hotel. We hope you give us another chance and witness all the various ways in which we have imrpoved.
4.0分
其他
Front desk staff was not friendly. Room was clean but furniture has seen better days. Pool was closed, no coffee and never saw their food send operating.
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酒店回复: Dear William,Thank you for sharing your feedback with us. We are disappointed that some aspects of your stay did not meet your expectations. Your comments have been shared with our team so we can address these areas and work to improve the guest experience. We hope to have the opportunity to regain your confidence in the future.
5.0分
其他
Very clean, comfortable. Staff were eager to help and friendly without being off putting
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酒店回复: Dear Nathan,Thank you for your feedback! We're glad you found our hotel clean and comfortable and that our team’s thoughtful approach enhanced your stay. We look forward to welcoming you back to Courtyard by Marriott Peoria!
2.0分
其他
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Staff courteous. Particulary "O". Black mold in the shower. Unresolved air conditioning problem. Downstairs breakfast offering substandard and disorganized. Generous on extension on check out. Below Marriott standards in my book.
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酒店回复: Dear Michael,Thank you for your review. It’s disappointing to hear that your experience was impacted by maintenance and service concerns, as this is not the impression we want to leave. Your comments about your shower, air conditioning, and breakfast setup highlight areas that require immediate attention and will be addressed. At the same time, it’s encouraging to know certain members of our team made a positive impact, and that flexibility with checkout was appreciated. Your feedback is taken seriously, and we hope to welcome you back for a much-improved stay.
很好的，早餐棒
The room was good but there was only one trash can in the whole room and it was tiny. They had 3 nice size bath towels but only one washcloth in the entire room. I am all about conserving and reducing waste but one washcloth was a little ridiculous.
The hotel was a little out of the way. Some of the front desk staff left a little to be desired. Disappointed that room requests were promised and then not given due to Bonvoy requests coming first - even though I am a bonvoy member
No staff cleaned the room at all during the stay. Did not have any food whatsoever. The towel bar fell off the wall on the last day there as well. Had to go get our own towels from the desk every day.
Not impressed by the condition of the room. The drawers of the dresser were unusable and the front of one fell off. Paper on the wall in the bathroom was coming off. The walls seem very thin as we could hear way too much of the people next to us.
It was a very sketchy location surrounded by some other run down hotels and an abandoned mall. I looked outside a window and saw a man peeing in the trees who was from the hotel next door. There was no breakfast in the morning as I expected there to be at 8 am when we checked. The rooms were "ok" in cleanliness. I would not stay here again.
No new towels brought to room after requesting 2 days in a room.
Room not made up 2 days in a row and trash not emptied.
Surroundings not in a very safe area. Printer not work at hotel.
Front desk staff was not friendly. Room was clean but furniture has seen better days. Pool was closed, no coffee and never saw their food send operating.
Very clean, comfortable. Staff were eager to help and friendly without being off putting
Staff courteous. Particulary "O". Black mold in the shower. Unresolved air conditioning problem. Downstairs breakfast offering substandard and disorganized. Generous on extension on check out. Below Marriott standards in my book.