Not impressed by the condition of the room. The drawers of the dresser were unusable and the front of one fell off. Paper on the wall in the bathroom was coming off. The walls seem very thin as we could hear way too much of the people next to us.
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酒店回复: Dear Beth, Thank you for your feedback and for choosing to stay at Courtyard by Marriott Peoria. We apologize for the issues with the room condition and noise. We’ve shared your comments with our team to address them promptly and appreciate your input. We hope to provide a better experience on your next visit.
3.0分
家庭亲子
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It was a very sketchy location surrounded by some other run down hotels and an abandoned mall. I looked outside a window and saw a man peeing in the trees who was from the hotel next door. There was no breakfast in the morning as I expected there to be at 8 am when we checked. The rooms were "ok" in cleanliness. I would not stay here again.
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酒店回复: Dear Kelly,Though it was a pleasure having you, we regret that you didn't have the stay you expected. While we cannot control the surrounding area, please know that we take the safety of our guests with the utmost seriousness. That said, we apologize that you could not enjoy our breakfast and will work to ensure future guests don't face the same issue. We appreciate your honest perspective, and it would be our pleasure to welcome you back anytime to change your lasting impression.
2.0分
商务出差
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No new towels brought to room after requesting 2 days in a room.
Room not made up 2 days in a row and trash not emptied.
Surroundings not in a very safe area. Printer not work at hotel.
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酒店回复: Dear Martin,We are sorry to hear that you did not receive the amazing service we strive to provide. I have notified our housekeeping team about your concerns. We also take safety very seriously at our hotel and we assure all our guests that their safety will not be in question while they stay at our hotel. We hope you give us another chance and witness all the various ways in which we have imrpoved.
4.0分
其他
Front desk staff was not friendly. Room was clean but furniture has seen better days. Pool was closed, no coffee and never saw their food send operating.
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酒店回复: Dear William,Thank you for sharing your feedback with us. We are disappointed that some aspects of your stay did not meet your expectations. Your comments have been shared with our team so we can address these areas and work to improve the guest experience. We hope to have the opportunity to regain your confidence in the future.
5.0分
其他
Very clean, comfortable. Staff were eager to help and friendly without being off putting
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酒店回复: Dear Nathan,Thank you for your feedback! We're glad you found our hotel clean and comfortable and that our team’s thoughtful approach enhanced your stay. We look forward to welcoming you back to Courtyard by Marriott Peoria!
2.0分
其他
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Staff courteous. Particulary "O". Black mold in the shower. Unresolved air conditioning problem. Downstairs breakfast offering substandard and disorganized. Generous on extension on check out. Below Marriott standards in my book.
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酒店回复: Dear Michael,Thank you for your review. It’s disappointing to hear that your experience was impacted by maintenance and service concerns, as this is not the impression we want to leave. Your comments about your shower, air conditioning, and breakfast setup highlight areas that require immediate attention and will be addressed. At the same time, it’s encouraging to know certain members of our team made a positive impact, and that flexibility with checkout was appreciated. Your feedback is taken seriously, and we hope to welcome you back for a much-improved stay.
1.0分
其他
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Sketchy Property Poorly kept near highway and mall
Property is sketchy. Ended up getting a new room at a different hotel and happily ate the cost. Didn't feel comfortable.
3.0分
其他
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The pool was not in order which was disappointing. The hotel was in a mall parking lot and it was hard to find. The area around it and other hotels just didn’t seem great. The rooms were clean and the staff were courteous. They put our whole group together without us asking which was nice. I might go there again.
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酒店回复: Dear Carrie,Thank you for your feedback. We're delighted to hear you enjoyed our clean atmosphere and friendly service, and we'll be sure to pass along your comments to our team. Your input is invaluable to us, and we hope to welcome you back for another great stay soon!
5.0分
其他
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While our stay was satisfactory. There seems to be a major issue between (individual or entire staff) staff and general manager of this facility. This was raised to us customers by a letter in an envelope placed under residence doors. Marriott leadership should investigate this incident. Staff claims GM is very abusive to all staff.
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酒店回复: Dear Lourans,Thank you for your perfect rating. We're pleased your overall experience exceeded expectations, and we've also noted your concerns for review. Again, thank you for your feedback, and we hope to welcome you back soon.
很好的，早餐棒
Not impressed by the condition of the room. The drawers of the dresser were unusable and the front of one fell off. Paper on the wall in the bathroom was coming off. The walls seem very thin as we could hear way too much of the people next to us.
It was a very sketchy location surrounded by some other run down hotels and an abandoned mall. I looked outside a window and saw a man peeing in the trees who was from the hotel next door. There was no breakfast in the morning as I expected there to be at 8 am when we checked. The rooms were "ok" in cleanliness. I would not stay here again.
No new towels brought to room after requesting 2 days in a room.
Room not made up 2 days in a row and trash not emptied.
Surroundings not in a very safe area. Printer not work at hotel.
Front desk staff was not friendly. Room was clean but furniture has seen better days. Pool was closed, no coffee and never saw their food send operating.
Very clean, comfortable. Staff were eager to help and friendly without being off putting
Staff courteous. Particulary "O". Black mold in the shower. Unresolved air conditioning problem. Downstairs breakfast offering substandard and disorganized. Generous on extension on check out. Below Marriott standards in my book.
Sketchy Property Poorly kept near highway and mall
Property is sketchy. Ended up getting a new room at a different hotel and happily ate the cost. Didn't feel comfortable.
The pool was not in order which was disappointing. The hotel was in a mall parking lot and it was hard to find. The area around it and other hotels just didn’t seem great. The rooms were clean and the staff were courteous. They put our whole group together without us asking which was nice. I might go there again.
While our stay was satisfactory. There seems to be a major issue between (individual or entire staff) staff and general manager of this facility. This was raised to us customers by a letter in an envelope placed under residence doors. Marriott leadership should investigate this incident. Staff claims GM is very abusive to all staff.