I was put first in a room near construction. Then I was moved away from it due to smells, etc. I believe I should've been told beforehand it was under renovation. Perhaps the whole hotel should be closed during renovation.
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酒店回复: Dear Guest,,Thank you for taking the time to share your feedback regarding your recent stay with us. Please accept our sincere apologies for the inconvenience caused by the ongoing renovation and for not informing you in advance about the work taking place. We understand how disruptive that can be and regret that your first room assignment was impacted by construction noise and odors.Our renovation is part of our efforts to enhance the overall guest experience, and we truly appreciate your patience and understanding during this process. We will use your comments to ensure better communication with future guests about current improvements and any potential disruptions.We hope you’ll consider giving us another opportunity to provide you with a more comfortable and seamless stay once our updates are complete.Warm regards,
5.0分
情侣出游
This property never disappoints the food is good and the rooms well my favorite is the one with
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酒店回复: Dear Guest,,Thank you for your kind words! We’re delighted to know that you always enjoy your stays with us, from our food to the comfort of the rooms. It’s wonderful to hear that you have a favorite room type—it means a lot that we can provide that kind of consistency for you. We look forward to welcoming you back again soon!
2.0分
商务出差
Currently updating the 3rd floor and sounded like they worked all night. Upgraded room 3/10
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酒店回复: Dear Guest,Thank you for your feedback. I’m very sorry for the disruption you experienced due to our renovation work. We understand how important a quiet night’s rest is, and I regret that this impacted your stay, even after your room was upgraded. Please know we are working closely with our contractors to minimize noise and limit work to appropriate hours.We appreciate your patience as we improve our property, and I hope you’ll consider giving us another opportunity to provide you with the comfortable experience you expect.
3.0分
其他
This facility was not up to the standards I expect from Courtyard. Under construction, yes, but things like no hairdryer etc.
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酒店回复: Dear Guest,Thank you for sharing your feedback. I’m very sorry to hear that your stay did not meet the standards you’ve come to expect from Courtyard. While we are undergoing construction to improve the property, missing basic amenities such as a hairdryer is unacceptable, and I regret that this impacted your visit. We will review this with our team to ensure proper checks are in place so that all guestrooms are fully equipped and ready for our guests. We truly appreciate your comments as they help us improve, and we hope you’ll consider giving us another opportunity in the future.
2.0分
其他
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This property is under renovation. In most instances this is a good situation because hotels do need innovation and improvement from time to time. However, in this instance I was not aware that renovations were ongoing. This was mentioned to another guest at check-in.
I was in my room around 6:00 the evening I checked in a kept hearing a drill. It would start and stop quickly so I wasn't sure of what I was hearing. I soon realized it was someone working in the room above me. The following morning, around 8:00 the drilling started again only louder. I called the front desk to ask if they could interrupt the drilling for at least an hour or two so I could rest until my morning appointment.
I think the person I spoke to was just placating me because the drilling did not stop. When I checked out of the hotel, I suggested they notify guests when construction work would begin and end. I don't get the sense I was taken seriously. I started my day, not well-rested and frazzled.
1.0分
其他
It was horrible. No hot water, bugs in bed , trash all around the parking lot. Homeless people sleeping in parking lot. Not a Marriott. Room 138
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酒店回复: Dear Guest,Thank you for sharing your honest feedback about your recent stay at our hotel. We truly apologize for your stay not being as it should be. We are addressing the concerns that you have mentioned and will ensuring that this is an isolated incident. Thank you once again for bringing these items to our attention.Wishing you safe travels always,
5.0分
商务出差
Nice helpful staff at the front desk and the room was super clean.
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酒店回复: Dear Guest,Thank you for taking the time to share your feedback. We’re thrilled to hear that our front desk staff made a positive impression and that you found your room to be super clean. Your kind words mean a lot to our team, and we look forward to welcoming you back soon!
工作人员未经允许就进入我的房间，偷走了我的物品。我明明在门上挂了“请勿打扰”的牌子。后来才知道，原来是门关不严，所以一个客房服务员拿走了我的东西。而且因为空调和推拉门都坏了，我不得不换房间。
艰难的
出色的
I was put first in a room near construction. Then I was moved away from it due to smells, etc. I believe I should've been told beforehand it was under renovation. Perhaps the whole hotel should be closed during renovation.
This property never disappoints the food is good and the rooms well my favorite is the one with
Currently updating the 3rd floor and sounded like they worked all night. Upgraded room 3/10
This facility was not up to the standards I expect from Courtyard. Under construction, yes, but things like no hairdryer etc.
This property is under renovation. In most instances this is a good situation because hotels do need innovation and improvement from time to time. However, in this instance I was not aware that renovations were ongoing. This was mentioned to another guest at check-in.
I was in my room around 6:00 the evening I checked in a kept hearing a drill. It would start and stop quickly so I wasn't sure of what I was hearing. I soon realized it was someone working in the room above me. The following morning, around 8:00 the drilling started again only louder. I called the front desk to ask if they could interrupt the drilling for at least an hour or two so I could rest until my morning appointment.
I think the person I spoke to was just placating me because the drilling did not stop. When I checked out of the hotel, I suggested they notify guests when construction work would begin and end. I don't get the sense I was taken seriously. I started my day, not well-rested and frazzled.
It was horrible. No hot water, bugs in bed , trash all around the parking lot. Homeless people sleeping in parking lot. Not a Marriott. Room 138
Nice helpful staff at the front desk and the room was super clean.