酒店回复: Werner, es ist immer eine Freude, positive Bewertungen zu erhalten. Das Courtyard by Marriott Ocala bemüht sich nach Kräften, seine geräumigen Zimmer und sein geschätztes Anwesen instand zu halten. Wir freuen uns zu hören, dass die Sauberkeit in Ordnung war und dass Sie mit unserem Poolbereich zufrieden waren. Ihr Feedback ist uns wichtig und wir hoffen, Sie in Zukunft wiederzusehen.
5.0分
其他
原文
翻译提供方：Google
艰难的
酒店回复: Thank you for your review!
5.0分
其他
原文
翻译提供方：Google
出色的
5.0分
情侣出游
This property never disappoints the food is good and the rooms well my favorite is the one with
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酒店回复: Dear Guest,,Thank you for your kind words! We’re delighted to know that you always enjoy your stays with us, from our food to the comfort of the rooms. It’s wonderful to hear that you have a favorite room type—it means a lot that we can provide that kind of consistency for you. We look forward to welcoming you back again soon!
2.0分
商务出差
Currently updating the 3rd floor and sounded like they worked all night. Upgraded room 3/10
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酒店回复: Dear Guest,Thank you for your feedback. I’m very sorry for the disruption you experienced due to our renovation work. We understand how important a quiet night’s rest is, and I regret that this impacted your stay, even after your room was upgraded. Please know we are working closely with our contractors to minimize noise and limit work to appropriate hours.We appreciate your patience as we improve our property, and I hope you’ll consider giving us another opportunity to provide you with the comfortable experience you expect.
3.0分
其他
This facility was not up to the standards I expect from Courtyard. Under construction, yes, but things like no hairdryer etc.
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酒店回复: Dear Guest,Thank you for sharing your feedback. I’m very sorry to hear that your stay did not meet the standards you’ve come to expect from Courtyard. While we are undergoing construction to improve the property, missing basic amenities such as a hairdryer is unacceptable, and I regret that this impacted your visit. We will review this with our team to ensure proper checks are in place so that all guestrooms are fully equipped and ready for our guests. We truly appreciate your comments as they help us improve, and we hope you’ll consider giving us another opportunity in the future.
2.0分
其他
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This property is under renovation. In most instances this is a good situation because hotels do need innovation and improvement from time to time. However, in this instance I was not aware that renovations were ongoing. This was mentioned to another guest at check-in.
I was in my room around 6:00 the evening I checked in a kept hearing a drill. It would start and stop quickly so I wasn't sure of what I was hearing. I soon realized it was someone working in the room above me. The following morning, around 8:00 the drilling started again only louder. I called the front desk to ask if they could interrupt the drilling for at least an hour or two so I could rest until my morning appointment.
I think the person I spoke to was just placating me because the drilling did not stop. When I checked out of the hotel, I suggested they notify guests when construction work would begin and end. I don't get the sense I was taken seriously. I started my day, not well-rested and frazzled.
1.0分
其他
It was horrible. No hot water, bugs in bed , trash all around the parking lot. Homeless people sleeping in parking lot. Not a Marriott. Room 138
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酒店回复: Dear Guest,Thank you for sharing your honest feedback about your recent stay at our hotel. We truly apologize for your stay not being as it should be. We are addressing the concerns that you have mentioned and will ensuring that this is an isolated incident. Thank you once again for bringing these items to our attention.Wishing you safe travels always,
工作人员未经允许就进入我的房间，偷走了我的物品。我明明在门上挂了“请勿打扰”的牌子。后来才知道，原来是门关不严，所以一个客房服务员拿走了我的东西。而且因为空调和推拉门都坏了，我不得不换房间。
不太好。房间很热。空调太旧了，无法正常工作。床不舒服，而且倾斜。浴室不干净。总的来说，我不会再住在这里了。
房间宽敞干净。酒店较旧但维护得很好。泳池区很好。
艰难的
出色的
This property never disappoints the food is good and the rooms well my favorite is the one with
Currently updating the 3rd floor and sounded like they worked all night. Upgraded room 3/10
This facility was not up to the standards I expect from Courtyard. Under construction, yes, but things like no hairdryer etc.
This property is under renovation. In most instances this is a good situation because hotels do need innovation and improvement from time to time. However, in this instance I was not aware that renovations were ongoing. This was mentioned to another guest at check-in.
I was in my room around 6:00 the evening I checked in a kept hearing a drill. It would start and stop quickly so I wasn't sure of what I was hearing. I soon realized it was someone working in the room above me. The following morning, around 8:00 the drilling started again only louder. I called the front desk to ask if they could interrupt the drilling for at least an hour or two so I could rest until my morning appointment.
I think the person I spoke to was just placating me because the drilling did not stop. When I checked out of the hotel, I suggested they notify guests when construction work would begin and end. I don't get the sense I was taken seriously. I started my day, not well-rested and frazzled.
It was horrible. No hot water, bugs in bed , trash all around the parking lot. Homeless people sleeping in parking lot. Not a Marriott. Room 138