酒店回复: I am so sorry you were no satisfied with your accommodations.
5.0分
商务出差
原文
翻译提供方：Google
住在这家酒店非常愉快，房间很大而且非常干净。
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酒店回复: Dear Edvin,It was a pleasure welcoming you to Hilton Garden Inn Chicago/Tinley Park, and we are delighted you enjoyed your stay. Thank you for being our guest and sharing your kind words about our clean, comfortable accommodations. We look forward to welcoming you back again.
5.0分
其他
Very clean room, and the staff were very friendly
I would stay here again if in the area .
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酒店回复: Thank you for sharing your feedback. We’re glad you enjoyed the clean room and friendly service during your visit. Your comments mean a lot to our team, and we hope to welcome you back the next time you’re in the area.
5.0分
商务出差
Front desk employee was friendly. Didn't enjoy any amenities, was just a stop before continuing to travel.
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酒店回复: Robert, thank you for taking the time to share your thoughts. It's good to hear that our front desk team member made a positive impression. We understand that this visit was merely a pitstop in your travels; should you ever find yourself in a similar situation or staying for a bit longer, we'd be happy to host you again. Safe travels!
5.0分
其他
Overall we were plesaed with our stay. The only negative thing was the ice machine was down on our floor
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酒店回复: Hello Shelly,Thank you for sharing your feedback. It's great to know you generally found your stay pleasing. Your comment about the ice machine is noted and will be reviewed with our team to help improve the experience for our guests. We'd love the opportunity to welcome you back in the future for an even better stay.
2.0分
其他
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The best thing about the room was the shower had great flow, unusual in a hotel room. Sadly the list is long of what was not as it should have been. There was mold on the shower wall and soap dish, the cabinet for the refrigerator would not close all the way, the light in the bathroom had a horrible buzz, the bathroom door would not close, when anyone above us showered or flushed it sounded like a waterfall in the wall, and the walls and ceiling were so thin we could hear every step above us and every conversation in the hall. Needless to say, we will not be staying there ever again.
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酒店回复: Dear William,Thank you for sharing your detailed feedback. It's disappointing to hear that our accommodations didn't meet your expectations. Your observations provide important guidance for ongoing improvements and will be addressed. We hope to regain your confidence and welcome you back for a seamless stay.
2.0分
家庭亲子
staff not helpful,no toothpaste,upcharges for coffee & soft drinks.wont go back
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酒店回复: Thank you for sharing your feedback. We’re sorry to hear your stay wasn’t as expected, and we appreciate you letting us know about your experience. Your comments have been shared with our team so we can continue working to improve future visits.
1.0分
其他
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Bad experience
Didn’t enjoy this. They tried charging me for a new room when I already had a reservation and paid $390 dollars. Room was dirty, shower was filthy, then when I went to go check out there was a confusion of where our room was supposed to be. I checked my bank account after we left and they charged me for 2 incidental fees when it should have been one charge or $30 it was 2 $30 charges.
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酒店回复: Dear Zoey,Thank you for sharing your valuable feedback with us. We sincerely apologize that your stay fell short of your expectations. Your insights are crucial in helping us improve our services, and we are committed to addressing your concerns promptly. We truly appreciate your review and would be grateful for the opportunity to welcome you back. We are dedicated to ensuring your next stay is not only enjoyable but truly exceptional.
4.0分
家庭亲子
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Location was nice. Front desk lady was very nice and welcoming. Unfortunately, there was mold on the ceiling throughout the bathroom. Room service knocked at 8am to try to clean our room. We asked them to come back later due to checkout not being until noon. They proceeded to come two more times between 8 and 11. The power also randomly went out like 3 times. Not for very long and not sure if it was the hotel's issue or the electricity in the area. However, the weather was clear that night.
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酒店回复: Thank you for taking the time to submit a review of our property. Your response is reviewed by our management team to evaluate the needs and experiences of our guests. I do apologize that your stay was not exceptional. Please accept my most sincere apology for the issues you encountered. All the issues you encountered have been addressed. You are always welcome at the Hilton Garden Inn Tinley Park.
房间宽敞，床宽大，就是没有按时打扫卫生
我临时入住了那里。设施比较老旧，但很干净。虽然叫套房，但空间很宽敞，感觉并不豪华。
住在这家酒店非常愉快，房间很大而且非常干净。
Very clean room, and the staff were very friendly
I would stay here again if in the area .
Front desk employee was friendly. Didn't enjoy any amenities, was just a stop before continuing to travel.
Overall we were plesaed with our stay. The only negative thing was the ice machine was down on our floor
The best thing about the room was the shower had great flow, unusual in a hotel room. Sadly the list is long of what was not as it should have been. There was mold on the shower wall and soap dish, the cabinet for the refrigerator would not close all the way, the light in the bathroom had a horrible buzz, the bathroom door would not close, when anyone above us showered or flushed it sounded like a waterfall in the wall, and the walls and ceiling were so thin we could hear every step above us and every conversation in the hall. Needless to say, we will not be staying there ever again.
staff not helpful,no toothpaste,upcharges for coffee & soft drinks.wont go back
Bad experience
Didn’t enjoy this. They tried charging me for a new room when I already had a reservation and paid $390 dollars. Room was dirty, shower was filthy, then when I went to go check out there was a confusion of where our room was supposed to be. I checked my bank account after we left and they charged me for 2 incidental fees when it should have been one charge or $30 it was 2 $30 charges.
Location was nice. Front desk lady was very nice and welcoming. Unfortunately, there was mold on the ceiling throughout the bathroom. Room service knocked at 8am to try to clean our room. We asked them to come back later due to checkout not being until noon. They proceeded to come two more times between 8 and 11. The power also randomly went out like 3 times. Not for very long and not sure if it was the hotel's issue or the electricity in the area. However, the weather was clear that night.