酒店回复: Dear Guest User,We are overjoyed to read your positive review of your stay at Carlton Cannes, a Regent Hotel. We are delighted to have been a part of your honeymoon celebration and thrilled that our personalized service added to the joy of your special occasion.Your kind words regarding our service are greatly appreciated. We are glad to know that we were able to anticipate your needs and make your stay memorable.We look forward to welcoming you again for another exceptional stay.Best regards,Pierre-Louis Renou, General Manager
酒店回复: Dear Guest,We value your feedback and regret to hear that your stay at the Carlton Cannes, a Regent Hotel, did not meet your expectations. We would like to apologise for the inconvenience regarding the delay in communication about your room readiness and for the oversight with the in-room amenities. We understand how frustrating this can be and are sorry for any disappointment caused. We also note your comments regarding charges for beach chairs.Thank you for sharing your experience with us. We appreciate the opportunity to learn from your feedback, and we hope to have the chance to welcome you back for a more seamless visit in the future.Best regards,Pierre-Louis Renou, General Manager
酒店回复: Dear Guest User,Thank you for your kind feedback. We're delighted that you appreciated the detailed introduction to our facilities by our butler service, as well as the stunning sea view from your balcony. We're also glad to read that you enjoyed the complimentary soft drinks and beers. We look forward to welcoming you back to Carlton Cannes, a Regent Hotel.Best regards,Pierre-Louis Renou - General Manager
5.0分
城景甄选特大床房
情侣出游
原文
翻译由AI提供
戛纳最好的酒店。非常干净，服务一流，员工非常友好和专业。如果早餐能有更多选择就更好了，比如增加一些法式烘焙，像苹果派（chaussons aux pommes）。
酒店回复: Dear Tiantian,Thank you for sharing such kind feedback. We are delighted to know you enjoyed both the environment and our service.Your comments reflect our commitment to creating refined experiences with attentive hospitality. We truly appreciate your support.We look forward to welcoming you back to Carlton Cannes, a Regent Hotel.Best regards,Pierre-Louis Renou - General Manager
人生酒店之一，得知我们是来度蜜月给我们房间准备了装饰，结婚照片也是酒店打印出来的～服务超级好，一个眼神就知道我们的需求！一定会再来单位！
整体住下来有些失望。 首先checkin的时候告知room ready后会打电话或email告知，但等到下午五点也没有收到任何消息。
入住后 发现房间里只给了一套牙具…这个错误有些低级了。再有酒店的沙滩椅居然要花钱才能享受….
总体真的很无语。
这家酒店棒极了，无论是地理位置、对细节的关注还是服务都无可挑剔。尽管我们入住期间正值戛纳国际创意节，酒店非常繁忙，海滩也关闭了，但工作人员还是竭尽全力地满足我们的需求，确保我们拥有一次愉快的入住体验——而事实也确实如此。
进房间全程有管家陪同，详细介绍酒店房间设施。
景色一级棒，有阳台，面朝大海，设施齐全，冰箱内软饮啤酒全部赠饮，太赞了。
戛纳最好的酒店。非常干净，服务一流，员工非常友好和专业。如果早餐能有更多选择就更好了，比如增加一些法式烘焙，像苹果派（chaussons aux pommes）。
完美的旅行酒店，服务温馨。对的起这个品牌。下次还住
酒店地理位置绝佳，马路对面就是它的私人海滩（使用日光浴椅需额外付费）。提供代客泊车服务，员工非常乐于助人。餐厅的食物有待改善……
酒店一开始出了点小问题，但他们完美地弥补了。酒店、服务和房间都非常棒。绝对的五星好评！
环境和服务都非常棒！
有沙滩，孩子喜爱。Regent晚餐时候居然停电一小时，房间送来了很多饮料和复活节彩蛋，巧克力味道不错。因为是白金会员，所以我在IHG和携程上各订了一间房。对比停电投诉处理的方式，明显携程反应更迅速，更积极，承诺若再持续停电立即为我更改其他同类型酒店。措施有实际行动，值得信赖。反观IHG会员欧洲热线投诉后，说会了解情况，然后回拨我，然后就没有然后了。酒店很多Housekeeping 都是非裔或穆斯林，但是服务真的很好，值得推荐，更值得表扬携程！所以我给五分。