Room was beautiful and spacious! Bed was comfy, pool was perfect, breakfast was tasty...nothing bad to say about this stay. I will stay again next time I travel down here!
4.0分
商务出差
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There are some renovations underway. The staff was extra special , which more than made up for the minor construction related inconveniences.
The location is perfect for food deliveries, or for a quick drive to local eateries.
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酒店回复: Thank you for taking the time to share your feedback about your recent stay at the Holiday Inn Express & Suites. We’re delighted to hear that our team made a positive impression on you—providing warm, attentive service is something we’re truly proud of, and it’s wonderful to know it helped offset the temporary inconveniences caused by our ongoing renovations.We appreciate your understanding and patience as we work to enhance the property. Our goal is to create an even better guest experience, and feedback like yours reminds us that we’re on the right track.We’re also glad you enjoyed our convenient location. Having plenty of nearby dining options—and easy access for deliveries—helps make stays with us even more comfortable and flexible.Thank you again for choosing our hotel. We hope to welcome you back soon and provide an even smoother, newly refreshed experience.
5.0分
情侣出游
Clean room, helpful staff, checked in less than 3 minutes, super delicious continental breakfast. Over 10/10
5.0分
其他
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Breakfast was yummy, biscuits and gravy with a cheesy omlet. We couldn't get the wifi to work though and at 10 pm we were not about to call the wifi help number on the paper. I do wish the tv channel selection included music channels, especially instrumentals for leaving on overnight. Staff was very friendly and they had snacks out for guests as well.
2.0分
其他
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We got to our room late at night so we just went straight to bed. After waking up in the morning went to the bathroom to find hair and dead skin in the sink. No one wiped it down from previous guests. You can see that there used to be a mirror that was bigger and there were holes in the wall. The TV sounded like it was buzzing when it was turned on. The pool was closed because the battery that operated the door was dead. The guy who checked us in was very nice.
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酒店回复: Thank you for taking the time to share your recent experience with us at the Holiday Inn Express Albany. We truly value your feedback, and I’d like to sincerely apologize for the issues you encountered during your stay.I’m very sorry to hear about the condition of your room upon arrival — cleanliness is a top priority for us, and it’s clear that we fell short in this instance. Please know this is not the standard we strive to maintain, and I’ve already shared your comments with our housekeeping team for immediate review and correction.Regarding the maintenance concerns — including the wall damage, TV sound quality, and the inoperable pool access — we understand how frustrating this must have been, especially when you were expecting a relaxing and enjoyable visit. I’ve forwarded your feedback to our maintenance team so they can address these issues promptly and ensure a better experience for future guests.I am glad to hear that our front desk associate made a positive impression — I will be sure to pass along your kind words to him.We truly appreciate your honesty, as it helps us identify areas where we need to improve. If your travels bring you back to Albany, I would welcome the opportunity to personally ensure a much more comfortable and seamless stay. Please don’t hesitate to reach out to me directly if you'd like to discuss your experience further.
2.0分
其他
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We arrived a little and our room wasn’t available, which was fine. We observed a lot of socializing by staff which may have delayed getting our room.
The mattress in our room was very uncomfortable and it was loud which was a surprise for this type of property.
5.0分
商务出差
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The Staff was great. The breakfast was well managed and fresh. Th erooms are larger and well appointed. The bed is very comfortable and the bathroom is larger and well lit.
方便进出 I5 高速公路。靠近购物场所和餐厅。相邻停车场有烧烤设施。房间和酒店非常干净。早餐很棒！
办理入住时没有提供任何帮助。只有一部电话循环播放，显示分机不可用，转接给接线员。没有接线员，我不得不直接用手机拨号才能找到人帮我办理入住。
当时是晚上 8:30。
非常漂亮的室友房间。早餐很丰盛
Room was beautiful and spacious! Bed was comfy, pool was perfect, breakfast was tasty...nothing bad to say about this stay. I will stay again next time I travel down here!
There are some renovations underway. The staff was extra special , which more than made up for the minor construction related inconveniences.
The location is perfect for food deliveries, or for a quick drive to local eateries.
Clean room, helpful staff, checked in less than 3 minutes, super delicious continental breakfast. Over 10/10
Breakfast was yummy, biscuits and gravy with a cheesy omlet. We couldn't get the wifi to work though and at 10 pm we were not about to call the wifi help number on the paper. I do wish the tv channel selection included music channels, especially instrumentals for leaving on overnight. Staff was very friendly and they had snacks out for guests as well.
We got to our room late at night so we just went straight to bed. After waking up in the morning went to the bathroom to find hair and dead skin in the sink. No one wiped it down from previous guests. You can see that there used to be a mirror that was bigger and there were holes in the wall. The TV sounded like it was buzzing when it was turned on. The pool was closed because the battery that operated the door was dead. The guy who checked us in was very nice.
We arrived a little and our room wasn’t available, which was fine. We observed a lot of socializing by staff which may have delayed getting our room.
The mattress in our room was very uncomfortable and it was loud which was a surprise for this type of property.
The Staff was great. The breakfast was well managed and fresh. Th erooms are larger and well appointed. The bed is very comfortable and the bathroom is larger and well lit.