酒店回复: Dear Maria,Thank you for sharing your experience. It’s disappointing to hear about the delay and lack of attentiveness when you requested shampoo, as that is not the standard we strive for. Your feedback is valuable and will be shared with the team to help us improve our responsiveness. We appreciate your perspective and hope you’ll consider giving us another chance to provide a stay that feels more seamless and attentive.
5.0分
其他
原文
翻译提供方：Google
100%
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酒店回复: Dear Andry,Thank you for choosing Hilton Garden Inn Pensacola Airport - Medical Center and for sharing your feedback. It was a pleasure having you here, and we look forward to your next stay with us.
5.0分
家庭亲子
原文
翻译提供方：Google
超级好
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酒店回复: Dear Aldo,Thank you for your perfect rating! We are pleased we could exceed your expectations, and we look forward to your next visit to Hilton Garden Inn Pensacola Airport - Medical Center.
5.0分
家庭亲子
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I recently stayed in one of the Marriott hotels in Pensacola. My experience at the Hilton was MUCH BETTER. My daughter and I were there with our puppy who was to have major surgery. The staff was helpful, positive, and able to answer questions (e.g., restaurants nearby, stores, etc.). The lady in the restaurant, helped by creating a dinner plate for our puppy. Everyone was very positice and made a difficult trip easier. They also worked as a team, which doesn't seem to happen often. Thank-you to all the staff and their help.
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酒店回复: Hello Marion,Thank you so much for sharing this review, and are so glad you had such a positive experience at Hilton Garden Inn Pensacola Airport - Medical Center. We can imagine how stressful this trip must have been for you and we hope that our efforts helped alleviate that stress for all involved. On behalf of our whole team, we are sending healing good wishes and healing thoughts to you and your pup!
5.0分
其他
This is a very accommodating hotel. We booked a room and our flight was cancelled and the hotel staff was very kind and worked with us on the cancellation.
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酒店回复: Dear Kimberly,Thank you for your wonderful review of Hilton Garden Inn Pensacola Airport - Medical Center and for the perfect rating! We're pleased to know your experience with us was so satisfying and that our warm, attentive team helped ease the stress of your cancelled flight. We hope our accommodations provided the comfort you needed.If your travels bring you back to the area, we'd be thrilled to welcome you again for another enjoyable stay!
5.0分
其他
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My Weekend Stay
Hotel is very nice and close to restaurants and other stores, less than 5 minutes to the mall. My Jr. Suite (Room 429) was very nice and clean. I had a late check-in, called the desk to inform them, call was answered promptly and the late night desk agent knew who I was and was ready to check me in.
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酒店回复: Dear Ahmad,Thank you for staying with us at Hilton Garden Inn Pensacola Airport - Medical Center! We're glad to hear that our diligent team and convenient location contributed to making your stay more enjoyable. We work hard to ensure every guest receives a seamless and delightful experience, so it is pleasing to hear of your satisfaction. Thank you for your perfect rating. It was our pleasure to host you, and we hope to do so again!
3.0分
家庭亲子
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Great place to stay real nice clean rooms only 1 problem which was a major issue my wife and I were trying to extend our stay at the hotel for one more night with our daughter family and friends discount that she and family members receive by her working for Hilton should’ve been no problem we never have a issue with doing so but the receptionist Paige refused us access in doing so we went to the next exit and spent a night at the Marriott even though we had to pack up everything just to go to another hotel…..we won’t be staying at the Hilton ever again …..THANKS PAige
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酒店回复: Dear Shawn,Thank you for sharing your concerns with us. Please accept our sincere apology for the issue you experienced when trying to extend your stay. Since the initial reservation was booked via a third-party site, any Hilton discounts to add on for booking an extra night would have to be booked through the Hilton site as a new reservation, as the perks of the employee discount are only applied when you book with the hotel and not via a third-party travel site. We regret if this was not communicated effectively and appreciate your understanding. Please feel free to reach out to us before your next trip so we can ensure your visit is hassle-free, and we'd be happy to answer any questions you may have.
5.0分
其他
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The staff was great. I arrived early and was helped politely with an early check-in They were very friendly. The only draw back to the hotel was the outer door entry system. There was a glitch most times, but again the staff was helpful and corrected the key card every time. I will choose Hilton again.
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酒店回复: Dear Jennifer,We're pleased you enjoyed a wonderful stay with us at Hilton Garden Inn Pensacola Airport - Medical Center, and it's a joy to know our team took such good care of you. Thank you for your kind words, and we look forward to welcoming you back again soon.
太棒的住宿体验！！！员工非常友好，食物也很棒，酒吧更是点睛之笔。
这家酒店符合希尔顿经济型酒店应有的水准。我对一切都相当满意。
我妻子洗澡后告诉我没有洗发水，于是我下楼到大堂告诉他们，工作人员很不情愿地对待我，好像没有洗发水是我的错，然后他们告诉我几分钟后维修人员就会来，但他们花了将近一个小时才到，更糟糕的是他们没有道歉......我再也不会住希尔顿酒店了，我希望德鲁里公司能够更加理解，这是最好的。
100%
超级好
I recently stayed in one of the Marriott hotels in Pensacola. My experience at the Hilton was MUCH BETTER. My daughter and I were there with our puppy who was to have major surgery. The staff was helpful, positive, and able to answer questions (e.g., restaurants nearby, stores, etc.). The lady in the restaurant, helped by creating a dinner plate for our puppy. Everyone was very positice and made a difficult trip easier. They also worked as a team, which doesn't seem to happen often. Thank-you to all the staff and their help.
This is a very accommodating hotel. We booked a room and our flight was cancelled and the hotel staff was very kind and worked with us on the cancellation.
My Weekend Stay
Hotel is very nice and close to restaurants and other stores, less than 5 minutes to the mall. My Jr. Suite (Room 429) was very nice and clean. I had a late check-in, called the desk to inform them, call was answered promptly and the late night desk agent knew who I was and was ready to check me in.
Great place to stay real nice clean rooms only 1 problem which was a major issue my wife and I were trying to extend our stay at the hotel for one more night with our daughter family and friends discount that she and family members receive by her working for Hilton should’ve been no problem we never have a issue with doing so but the receptionist Paige refused us access in doing so we went to the next exit and spent a night at the Marriott even though we had to pack up everything just to go to another hotel…..we won’t be staying at the Hilton ever again …..THANKS PAige
The staff was great. I arrived early and was helped politely with an early check-in They were very friendly. The only draw back to the hotel was the outer door entry system. There was a glitch most times, but again the staff was helpful and corrected the key card every time. I will choose Hilton again.