We couldnt get the heat to go on, but we probably should have called the front desk, but it was late when we arrived. It was a chilly evening but we stayed warm. The room was clean and the staff were friendly. Great place to stay after a night FSU football game.
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酒店回复: I am so glad you enjoyed a clean room and stayed warm. Thank you for your kind comments regarding our friendly staff and thank you for your loyalty. We look forward to welcoming you back again soon.
5.0分
家庭亲子
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Our stay at Holiday Inn Express, Perry Florida, was a pleasant surprise. The room was spotless, and the staff, extremely friendly. The breakfast buffet, was a surprise, as well. The staff there, works really hard, as they appear to be understaffed. Thank you to the entire staff, at the Holiday Inn Express, in Perry Florida, great job!!!
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酒店回复: Thank you so much for the fantastic review. Your positive rating is much appreciated and will be used as a source of encouragement and motivation. We focus on providing a great experience for every guest and on providing value to you as well. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you makes being in this business a true pleasure. Again, thank you so much for your lovely review of our hotel!
2.0分
其他
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Room neglected. Thermostat is not connected to the furnace, lights don't work properly. Turned heat on manually, horrible smoky smell came out of the furnance andvtge fire alarm went off. No other rooms available to switch to because the hotel was "sold out." Breakfast ver subpart with stale bread and french toast and nobody at the desk in the morning to checkout.
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酒店回复: Thank you so much for letting us know about your recent stay. We are very sorry about the issues you had in your room. Sometimes when you turn the heat on for the first time for the year there is some dust on the internal components that burn off initally and we are very sorry that it caused you some concern. We take these issues seriously and we will investigate and address this promptly to improve our services and facilities. We hope to see you again real soon.
4.0分
商务出差
Very friendly staff. Pretty clean. Decent breakfast. Gym was not great, but some weights and 3 cardio options.
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酒店回复: Thank you for your kind comments regarding our staff. We are so glad that you consider Holiday Inn Express & Suites in Perry, Florida in your choices when it comes to lodging. We are happy you had a nice stay. Hope to see you again.
5.0分
家庭亲子
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Very nice staff, clean, etc. only downfall was I watched a staff person open the coffee beans with their teeth to then pour into the coffee maker. The staff person was a guy who looked like a maintenance guy or something trying to help the breakfast people refill the beans however, not the most sanitary way to open the coffee beans!
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酒店回复: Thank you so much for the fantastic 10 out of 10 rating, despite the coffee bean incident. We sincerely apologize that happened. We will definitely focus on providing the necessary training for our staff moving forward. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you makes being in this business a true pleasure.
2.0分
其他
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Parking was very safe. The lady who checked us in was very friendly and efficient. The room looked good initially, but the bathroom shower floor was not clean. The nightstand was sticky. The toilet bowl had orange iron stains which can be cleaned. The mirrors were dusty and full of streaks. It looks like they were wiped down, but not with the correct cloth. I met a woman in breakfast room who told me she had checked in days before and complained that her shower had not been cleaned. It was full of hair. Seems that the rooms need to be inspected after the women finish by a supervisor. We usually stay at a Marriott property and don’t run into this problem.
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酒店回复: We do apologize for the issues you experienced during your stay. Housekeeping management has been notified and is taking immediate action. Your feedback is crucial to us, and we take these issues seriously. We hope you give us another chance in your travel needs.
1.0分
其他
The property is extremely dirty: room, bathtub, toilet, elevator.
I’ll never comeback to this Hotel!
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酒店回复: We apologize for the extremely disappointing experience during your stay. Your feedback is crucial to us, and we take these issues seriously. We regret that we were unable to provide you with a satisfying experience this time. We have our IHG Clean Promise in place, so if you are ever not satisfied with your stay, just let us know and we will make it right. Again, we sincerely apologize and hope you have a good day.
5.0分
家庭亲子
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The hotel looks wonderful. Upgraded 3 years ago. BUT our room had a hoe in the bathroom door. And the post holding up the headboard was knocked out from under. I told the front desk when we left.
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酒店回复: Thank you for taking the time to give us a 10 out of 10 review. We focus on providing a great experience for every guest. I will forward the maintenance issues you mention to the maintenance department. We are happy you had a great stay and we look forward to your return. Happy travels.
我们来得匆忙，但假日酒店还是很好心地为我们安排了一间房。电梯上贴着“使用风险自负”的告示，我们住在三楼。房间和浴室都挺干净的，但谈不上一尘不染。马桶座圈非常松动，浴室的排气扇也坏了。床很舒服，冰箱和微波炉都能正常使用，而且都挺干净的。
之前取消的预订还没有退款。
We couldnt get the heat to go on, but we probably should have called the front desk, but it was late when we arrived. It was a chilly evening but we stayed warm. The room was clean and the staff were friendly. Great place to stay after a night FSU football game.
Our stay at Holiday Inn Express, Perry Florida, was a pleasant surprise. The room was spotless, and the staff, extremely friendly. The breakfast buffet, was a surprise, as well. The staff there, works really hard, as they appear to be understaffed. Thank you to the entire staff, at the Holiday Inn Express, in Perry Florida, great job!!!
Room neglected. Thermostat is not connected to the furnace, lights don't work properly. Turned heat on manually, horrible smoky smell came out of the furnance andvtge fire alarm went off. No other rooms available to switch to because the hotel was "sold out." Breakfast ver subpart with stale bread and french toast and nobody at the desk in the morning to checkout.
Very friendly staff. Pretty clean. Decent breakfast. Gym was not great, but some weights and 3 cardio options.
Very nice staff, clean, etc. only downfall was I watched a staff person open the coffee beans with their teeth to then pour into the coffee maker. The staff person was a guy who looked like a maintenance guy or something trying to help the breakfast people refill the beans however, not the most sanitary way to open the coffee beans!
Parking was very safe. The lady who checked us in was very friendly and efficient. The room looked good initially, but the bathroom shower floor was not clean. The nightstand was sticky. The toilet bowl had orange iron stains which can be cleaned. The mirrors were dusty and full of streaks. It looks like they were wiped down, but not with the correct cloth. I met a woman in breakfast room who told me she had checked in days before and complained that her shower had not been cleaned. It was full of hair. Seems that the rooms need to be inspected after the women finish by a supervisor. We usually stay at a Marriott property and don’t run into this problem.
The property is extremely dirty: room, bathtub, toilet, elevator.
I’ll never comeback to this Hotel!
The hotel looks wonderful. Upgraded 3 years ago. BUT our room had a hoe in the bathroom door. And the post holding up the headboard was knocked out from under. I told the front desk when we left.