酒店回复: 尊敬的宾客：感谢您选择我们酒店作为您那不勒斯之旅的下榻之处，也感谢您抽出宝贵时间撰写评论。对于您最初入住的房间未能达到您的预期，我们深表歉意。我们致力于为宾客打造奢华舒适的入住环境。房间的维修问题给您的入住体验造成了不便，我们深感抱歉。感谢您及时告知我们，以便我们进一步调查。对于房间维修过程中出现的失误，我们深表歉意。我们已采取相应措施，确保此类问题不再发生。感谢您的耐心等待，我们期待您下次光临那不勒斯时，能有机会为您提供更优质的服务。运营总监 Diogo Porto
酒店回复: Dear Valued Guest, On behalf of the Ladies and Gentlemen of The Ritz-Carlton Naples, Tiburón, thank you for the excellent rating. We are pleased to know how much you enjoyed your stay. We look forward to having you visit again.Diogo PortoDirector of Operations
5.0分
其他
原文
翻译提供方：Google
出色的
2.0分
其他
原文
翻译提供方：Google
食物令人失望，质量很差。我原本期待的是高端美食和用餐体验。
1.0分
情侣出游
原文
翻译提供方：Google
我对房间太吵和风景太差感到非常失望。浴室里一直有水滴声。
2.0分
商务出差
原文
翻译提供方：Google
这家酒店不是五星级酒店。食物不好吃。泳池很小。
5.0分
家庭亲子
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We had a fantastic stay at the Ritz-Carlton. All of the staff were super nice and welcoming, which made our experience wonderful from start to finish. A special thank you to Miranda at the host stand, who was incredibly kind to our child and made them feel so comfortable and happy. That extra care meant so much to us as parents and turned our stay into something truly memorable
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酒店回复: Dear Mr. Lehonkov, Thank you for choosing The Ritz-Carlton Naples, Tiburón, and for taking the time to share your comments. Our thoughtful Ladies and Gentlemen make it their mission to build strong relationships through personal connections with our guests. We will enjoy recognizing Miranda, as well as others who helped to make a difference during your stay. We look forward to your next visit.Jenny Piccione General Manager
3.0分
其他
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Off Season Service
I love this Ritz, but it felt understaffed. The service was that of a 3 star hotel. Room service forgot essential items and the food was cold by the time those items were brought to us. Ironically, the only good thing was the waterpark, which is not a typical Ritz amenity.
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酒店回复: Dear Valued Guest, Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for the issues with room service. The delay in delivering requested items and the condition in which they arrived is far below the level of care we aim to provide, and we are reviewing our processes to ensure this does not happen again. Our focus is on creating meaningful experiences through superior guest service, and we are disappointed this was not your encounter. We appreciate your patience and hope you will stay with us again so we may provide you with the seamless, authentic hospitality for which we are known.Diogo PortoDirector of Operations
5.0分
家庭亲子
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Everything on this hotel was great. All around. Staff went above and beyond. Amenities very nice. Cleanliness on the spot. I guess my only observation is that I wasn't able to control successfully the climate inside my hotel room. The thermostat didn't seem to be working properly so all the time it was a little colder than I wanted it. Other than that, everything was amazing. Thank you.
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酒店回复: Dear Valued Guest, We are delighted to hear that you appreciated our well-kept hotel. Our housekeeping team works diligently to ensure everything is spotless, and it means a lot to us that their hard work is recognized by our valued guests like you. Our Ladies and Gentlemen devote themselves to delivering a superior experience for each of our guests, and it will be an honor to pass along your compliments. However, we regret that you had challenges controlling the temperature in your room. Your feedback will be shared with the appropriate individual to address these concerns. Thank you for choosing The Ritz-Carlton Naples, Tiburón, and we are looking forward to accommodating you again soon.Diogo PortoDirector of Operations
2* 但不是 5*
第一个房间可以看到破旧的屋顶，我们要求更换。
第二间卧室的浴室里有厕所，没有淋浴，只有浴缸，这与我们预订的不同。
我们想煮咖啡，但是插座坏了，维修人员过来把咖啡机插到灯插座上……总之我们必须选择=＞咖啡还是灯？
在清洁方面，我们在床下发现了一个儿童杯子，里面有一根被咀嚼过的吸管……清洁工作做得不正确。
这家酒店不值得 5 星级，但最多只能 2 星级。
房子的装修非常老旧过时，从地毯到画作都是如此。考虑到我支付的价格，我感到非常失望。
伟大的
出色的
食物令人失望，质量很差。我原本期待的是高端美食和用餐体验。
我对房间太吵和风景太差感到非常失望。浴室里一直有水滴声。
这家酒店不是五星级酒店。食物不好吃。泳池很小。
We had a fantastic stay at the Ritz-Carlton. All of the staff were super nice and welcoming, which made our experience wonderful from start to finish. A special thank you to Miranda at the host stand, who was incredibly kind to our child and made them feel so comfortable and happy. That extra care meant so much to us as parents and turned our stay into something truly memorable
Off Season Service
I love this Ritz, but it felt understaffed. The service was that of a 3 star hotel. Room service forgot essential items and the food was cold by the time those items were brought to us. Ironically, the only good thing was the waterpark, which is not a typical Ritz amenity.
Everything on this hotel was great. All around. Staff went above and beyond. Amenities very nice. Cleanliness on the spot. I guess my only observation is that I wasn't able to control successfully the climate inside my hotel room. The thermostat didn't seem to be working properly so all the time it was a little colder than I wanted it. Other than that, everything was amazing. Thank you.