Overall everything was perfect, the best was having the 1854 Grille attached to the hotel. We came in later in the day were able to rest then eat without having to waiting long. And the food was great.
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酒店回复: Ms. Holstein,Thank you so much for your 5 out of 5 rating! We’re thrilled to hear that you enjoyed your stay with us and especially appreciated having the 1854 Grille right on site. It’s wonderful to know you were able to relax and enjoy a great meal without any wait. We truly appreciate your kind words and hope to welcome you back again soon!Warm Regards,Raquel Oatman | DoubleTree by Hilton Sioux City| Front Desk Manager
5.0分
其他
Great for passing through trip
Kelsey was super nice at check in. Rooms were clean. The bed and pillows were super comfortable.
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酒店回复: Thank you so much for your kind review! We’re thrilled to hear that Kelsey made such a great impression during your check-in and that you found your room clean and comfortable. We’ll be sure to share your wonderful feedback with her — it will make her day! We truly appreciate you choosing to stay with us and hope to welcome you back again soon.
5.0分
其他
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A number of doors did not work or latch properly on their own, including public bathroom. Hopefully they will get these adjusted soon. Otherwise clean tidy place.
toilet seat was loose.
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酒店回复: Thank you for taking the time to share your feedback. We’re glad to hear you found our property clean and tidy, but we’re sorry for the maintenance issues you encountered with the doors and toilet seat. Your comments have been shared with our maintenance team so these items can be addressed promptly. We truly appreciate you bringing this to our attention and hope to have the opportunity to provide you with a smoother stay in the future.
5.0分
其他
Nice place
We were there for just an overnight stay while passing through the area. it is a very nice hotel. Clean, quiet, and comfortable.
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酒店回复: Thank you for your review of your recent stay at our hotel. I am very happy to know that you enjoyed your stay and look forward to having you back in the near future!
4.0分
其他
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It was a convenient location and super comfortable beds. However, one of the shower doors wasn't on the track and almost crashed on top of me! I told the front desk about it so the next guest hopefully doesn't have that happen.
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酒店回复: Thank you so much for your review. I am so sorry that this happened during your stay. We have taken care of this issue and have better inspection on our end to prevent these issues. We appreciate your business and would love to have you back in the future! Take care!
5.0分
商务出差
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The customer service was excellent! I had gotten in after a long day of traveling and it was very close to closing at the 1854 Grille and I asked if they were still open to make something quick and they were more than happy to do so without hesitation. Front desk staff was just as great.
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酒店回复: Thank you for your amazing review on your recent experience with us! I am very happy to hear that you had great service as we pride ourselves on giving guests the best experience possible. Look forward to having you back again when you are in the area! Take care!
5.0分
家庭亲子
Really nice hotel. Stayed there to see a concert at the hard rock. Super close. Friendly staff. Very clean. Rooms were awesome 👍👍
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酒店回复: Thank you for your review, Tiffany! I am very happy to know you enjoyed your stay with us! Looking forward to seeing you again in the near future! Take care!
3.0分
情侣出游
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We checked in late, but had called ahead to let everyone know that it would be late before we got there. Whoever answered the phone was great, but the actual person checking us in, seemed very irritated (or maybe tired) but there was minimal politeness and/or pleasantry.
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酒店回复: Thank you for sharing your feedback. We’re glad to hear that our team member who answered your call was helpful, but we’re very sorry that your check-in experience did not meet your expectations. Your comments have been shared with our team so we can address this and ensure every guest feels welcomed, regardless of arrival time. We appreciate you bringing this to our attention and hope to have the opportunity to provide you with a smoother experience on your next visit.
5.0分
其他
weekend trip to Saturday in the Park.
everything is wonderful. people are courteous and helpful.
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酒店回复: Thank you, Arthur, for your wonderful review! I am happy to know you enjoyed your stay with us and I hope you enjoyed your time on Saturday in the Park! Would love to have you back again!
1.0分
情侣出游
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The room was nice , however…I’m here to get a good night sleep. There’s a train track behind the building and the train engineers apparently like to blow their horn. Think of the movie My Cousin Vinnie. Plus the restaurant connected to this place ran out of all 4 of our beverage choices so we left and found something much better. I do not recommend this place.
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酒店回复: Thank you for sharing your feedback. We’re glad to hear you found your room nice, but we’re very sorry that the noise from the nearby train and the limited beverage options in our restaurant impacted your stay. Your comments have been shared with our team so we can continue to improve guest experiences. We truly appreciate you taking the time to let us know and hope to have the opportunity to provide a better stay in the future.
Overall everything was perfect, the best was having the 1854 Grille attached to the hotel. We came in later in the day were able to rest then eat without having to waiting long. And the food was great.
Great for passing through trip
Kelsey was super nice at check in. Rooms were clean. The bed and pillows were super comfortable.
A number of doors did not work or latch properly on their own, including public bathroom. Hopefully they will get these adjusted soon. Otherwise clean tidy place.
toilet seat was loose.
Nice place
We were there for just an overnight stay while passing through the area. it is a very nice hotel. Clean, quiet, and comfortable.
It was a convenient location and super comfortable beds. However, one of the shower doors wasn't on the track and almost crashed on top of me! I told the front desk about it so the next guest hopefully doesn't have that happen.
The customer service was excellent! I had gotten in after a long day of traveling and it was very close to closing at the 1854 Grille and I asked if they were still open to make something quick and they were more than happy to do so without hesitation. Front desk staff was just as great.
Really nice hotel. Stayed there to see a concert at the hard rock. Super close. Friendly staff. Very clean. Rooms were awesome 👍👍
We checked in late, but had called ahead to let everyone know that it would be late before we got there. Whoever answered the phone was great, but the actual person checking us in, seemed very irritated (or maybe tired) but there was minimal politeness and/or pleasantry.
weekend trip to Saturday in the Park.
everything is wonderful. people are courteous and helpful.
The room was nice , however…I’m here to get a good night sleep. There’s a train track behind the building and the train engineers apparently like to blow their horn. Think of the movie My Cousin Vinnie. Plus the restaurant connected to this place ran out of all 4 of our beverage choices so we left and found something much better. I do not recommend this place.