酒店回复: Dear LumengyuErnest,Thank you for taking the time to share your feedback following your recent stay at Mercure Nairobi Upper Hill. We're pleased to hear that you found our rooms spacious and appreciated the high standard of cleanliness—your comfort is very important to us.We’ve also taken note of your comments regarding the breakfast pricing. Your perspective is valuable, and we’ll share this with our food and beverage team as we continuously assess how we can enhance both value and quality for our guests.Thank you as well for your recommendation of the nearby facilities. We’re glad you were able to explore the variety of dining options within the building.We hope to have the opportunity to welcome you again and provide an even more enjoyable experience.Kind Regards,Ken Musili,General Manager.
酒店回复: Dear Guest,Thank you for taking the time to share your experience with us. We sincerely regret to learn about your disappointment with both the room and the service you received during your stay. Please accept our heartfelt apologies for the frustration and inconvenience this caused.This is certainly not the level of service we strive to provide, especially to a guest who stayed with us for an extended period. Your experience at the front desk regarding the request for A4 paper is concerning, and we truly regret how the matter was handled and escalated. We understand how disappointing this must have been and appreciate you bringing it to our attention.Your feedback has been shared with our management team so that this situation can be reviewed and corrective measures taken to ensure better service delivery moving forward.We regret that your experience did not meet your expectations and thank you for your honest feedback, which helps us improve. We hope for another chance to host you back.Kind Regards,Ken Musili,General Manager.Kind Regards
房间比较大，卫生条件也不错，只是早餐太贵，正餐或者喝咖啡可以到同一个大楼的另一侧Pullman酒店里面的餐厅和大堂去吃，挺不错的。
房间一般，服务态度奇差。问前台要几张白纸，说不能给要咨询他们经理，来了一个经理然后给我说还是不能免费给我，必须还要升级到他们领导。我第一次花了近两万，住了近两周。然后问酒店要几张a4白纸不能给的，体验奇差，再也不会入住了。
除了旁边教堂的钟声有时会有点吵，其他都挺好的。
酒店环境不错，也很安静，但位置不太方便。
我只在这里住了一晚，等着转机。房间很棒，有一个大阳台，早上可以欣赏到阳光，淋浴也很棒，床也很舒服。免费早餐很美味，水果和果汁种类丰富，还有各种糕点和其他早餐食品可供选择。我点了一份班尼迪克蛋，味道比一般的要好得多。工作人员很棒，尤其是一位名叫伊丽莎白的女士，她非常友好，帮我找到了座位，还一直帮我倒满咖啡。
地理位置相当不错，离所有地方都不太远（大概15分钟左右）。房间很不错。床很大很舒服，也很干净。虽然我们没有看到其他客人，但感觉很棒。我们是ALL白金会员。他们允许我们下午6点退房，真是太好了。谢谢
毫无抱怨。迄今为止最好的一家。友好的接待，美味的食物，优质的客户服务。氛围💯，空气清新，位置也很容易找到。Saida、Samuel 和 Gloria 的服务非常周到。这里是庆祝特殊日子的完美场所。一定会再来的。
服务还不错。从接待处到会议室，一切都完美无缺。我们很喜欢你们的食物、饮料和甜点，简直是世外桃源。会议室也足够宽敞。工作人员一如既往地友好亲切，尤其是Teresia、Virginia、Anne、Salome、Linsy Agatha Denis和Maureen。虽然我和我的团队之前来过这里开会，但这次不是我第一次来，虽然是在普尔曼酒店那边。
Teresia、Virginia 和 Maurine 太棒了，帮我们轻松解决了问题！！！会议设施很棒，食物美味，果汁新鲜，便利设施也令人满意！！！继续保持，Teresia、Virginia 和 Maurine 的服务无可挑剔，给她们加薪吧！！！Agatha 和 Linsy 也一样，上次我们三月份来的时候，她们真的把我们照顾得无微不至！！！谢谢你们！！！Paul Kaberere😊
餐厅员工非常出色，他们非常细心周到，反应迅速，并且非常关注顾客的需求。我们在这家酒店住了两个多星期，服务非常棒。我尤其记得以下员工，他们的服务非常出色：Gloria、Salome、Maureen Rubia、Virginia、Helen、厨师 Sam、Jeremiah 和 Oscar。非常棒的团队！