酒店回复: Dear Anonymous, I deeply apologize for the cleanliness of your bathroom, which did not meet our high standards; I assure you that I have taken note. Additionally, I apologize that the closure of our pool for maintenance caused you disappointment. I completely understand your frustration. Please know that guest satisfaction is our priority, and I regret that we left you with a poor impression. Your feedback is incredibly valuable as it enables us to monitor and enhance the guest experience. Thank you for taking the time to share your review with us and we hope to serve you better on a return visit. Our pool is scheduled to reopen on June 30th. Sincerely, Traci Simmons, GM
酒店回复: Dear Erica, I know I am biased, but I feel our superb staff is the best in Tallahassee. Thank you for being our guest and sharing your positive feedback and constructive criticism. We are happy to have hosted you and would love to do so again. Best, Hotel Management
1.0分
其他
原文
翻译提供方：Google
糟糕的客户服务
将我预订的房间让给了另一位客人。两天内两次。
2.0分
情侣出游
原文
翻译提供方：Google
水平不高，家具很旧……不推荐泳池区的人，他们对我的妻子不尊重
糟糕的经历
1.0分
其他
展开
False advertising!!!!!!
Payed extra for an upgraded room with a “private hot tub” just to find out it’s basically a bath tub and the jets don’t even work and are permanently plugged. Don’t advertise a hot tub if it’s not that
3.0分
家庭亲子
Needed updated for a Hilton property. Im a diamond hilton member for countless years. Needs some work at this property.
展开
酒店回复: Dear Glenn, As we strive to surpass our guests' expectations, we regret that you found our hotel dated. We understand the importance of details in creating a memorable stay and apologize for falling short. Your feedback is greatly appreciated and will be taken into consideration as we work to consistently improve. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the near future. Sincerely, Hotel Management
4.0分
情侣出游
展开
Spent 5 nights here last week and would definitely stay again! We booked a 6th night as our plane was delayed and I automatically wanted to stay here again because we were so comfortable there. The staff is great! We enjoyed the outside seating area to hang out in the evenings. Enjoyed the pool during the day! Great location and the room was clean and comfortable as well. Oh and the SHOWER!! loved the water pressure! Loved our stay :)
展开
酒店回复: Dear Jacey, Sincere thanks for taking the time to share your review. It's encouraging to know that your stay was pleasant. Our goal is to provide comfort and friendly service to all our guests while traveling; your feedback allows us to monitor how we are doing. We appreciate your choosing to stay with us and look forward to your next visit! Best, Hotel Management
这家酒店非常适合我们和女儿入住。酒店远离校园附近的喧嚣，但又位于安全区域，附近有许多餐饮场所和购物场所。我唯一的抱怨是为我们办理入住手续的人。她粗鲁无礼，几乎不和我们说话，也不是很热情。除了她之外，房间很舒适，非常干净。我一定会再次入住这里！
这家希尔顿酒店与其他酒店相比不尽如人意。游泳池因装修而关闭（电子邮件或应用程序中均未提及）。工作人员只是把钥匙交给我们，甚至没有告诉我们电梯的方向。工作人员更愿意互相交谈。
希尔顿怎么了😡
浴室不干净，淋浴设施不齐全。
淋浴和水槽里有头发。
去泡茶，Keruig 不干净。
游泳池无法使用 - 现场没有说明，否则我们会在其他地方预订。
我认为，对于这样质量的房间，177 美元的特大床房太贵了。淋浴需要彻底清洁。沙发上全是污渍，床垫肯定需要更换。不过，按摩浴缸很棒，而且出奇的大。
工作人员非常友好和专业。房间有点陈旧，需要升级。
糟糕的客户服务
将我预订的房间让给了另一位客人。两天内两次。
水平不高，家具很旧……不推荐泳池区的人，他们对我的妻子不尊重
糟糕的经历
False advertising!!!!!!
Payed extra for an upgraded room with a “private hot tub” just to find out it’s basically a bath tub and the jets don’t even work and are permanently plugged. Don’t advertise a hot tub if it’s not that
Needed updated for a Hilton property. Im a diamond hilton member for countless years. Needs some work at this property.
Spent 5 nights here last week and would definitely stay again! We booked a 6th night as our plane was delayed and I automatically wanted to stay here again because we were so comfortable there. The staff is great! We enjoyed the outside seating area to hang out in the evenings. Enjoyed the pool during the day! Great location and the room was clean and comfortable as well. Oh and the SHOWER!! loved the water pressure! Loved our stay :)