酒店回复: Dear Calvin,thank you for taking the time to share your feedback. We’re glad to hear you appreciated the comfort of your room, particularly the A/C and the shower, and that the property met your expectations in terms of functionality.However, we are truly sorry to hear about the inconvenience you experienced with your room access and the misunderstanding regarding the additional payment.We’d like to offer some clarity: unfortunately, key cards can occasionally become demagnetized—this can happen when they are kept near mobile phones or credit cards. We understand how frustrating it must have been to be locked out, especially after returning from exercise on a hot day, and we apologize for the added stress.Regarding the payment, there was a small error during the check-in process that led to an amount being left unsettled in our system. When we realized the issue, we addressed it when you returned to the reception. We tried to explain the situation as clearly and kindly as possible, and we are genuinely sorry if it came across as if we were refusing access to your room or pressuring you in any way—that was never our intention.We value every guest, especially those staying with us for an extended period, and it’s disappointing to hear that this situation impacted your overall impression of the stay. Please know that your feedback has been shared with our team so we can handle such situations more sensitively in the future.We hope you’ll give us the opportunity to welcome you back and provide a smoother, more enjoyable experience.Warm regards,Ileana Front Office Manager Ibis Lugano Paradiso