We were due to visit this hotel on Friday 15th July having booked a year in advance. We phoned out of courtesy to say we would be a late arrival only to be told the hotel was closed for refurbishment. A very helpful receptionist was able to guarantee we had not paid for the trip and would not be charged but this does not take away the fact that IHG did not contact us and we could have had a wasted journey . As IHG members this was not acceptable as we had to find an alternative accommodation that afternoon to enable us to enjoy our weekend away. This was not an easy task when we needed two rooms including one accessible.
展开
酒店回复: Good morning, Thank you for getting in contact regarding your booking issue. We are sorry to hear that you were not made aware before you contacting us. As confirmed we have not charged for any bookings that were made by yourselves as the room was cancelled not on your part. I have shared your feedback with the Management team with the frustration you were caused so we can improve for next time. Looking forward to hopefully see you next year. Kind regards.
5.0分
其他
展开
We were made extremely welcome by the reception team, special shout out to Kirsty and Nicole who were just the best and gave us some great recommendations for places to eat. The room was lovely and comfortable and the breakfast was great and had a really good range considering this is an IHG budget hotel. We'd stay here again as a driveable alternative to staying in London and also to explore the area to visit Whipsnade Zoo. It was nice to be made to feel so welcome!
We were due to visit this hotel on Friday 15th July having booked a year in advance. We phoned out of courtesy to say we would be a late arrival only to be told the hotel was closed for refurbishment. A very helpful receptionist was able to guarantee we had not paid for the trip and would not be charged but this does not take away the fact that IHG did not contact us and we could have had a wasted journey . As IHG members this was not acceptable as we had to find an alternative accommodation that afternoon to enable us to enjoy our weekend away. This was not an easy task when we needed two rooms including one accessible.
We were made extremely welcome by the reception team, special shout out to Kirsty and Nicole who were just the best and gave us some great recommendations for places to eat. The room was lovely and comfortable and the breakfast was great and had a really good range considering this is an IHG budget hotel. We'd stay here again as a driveable alternative to staying in London and also to explore the area to visit Whipsnade Zoo. It was nice to be made to feel so welcome!