We were due to visit this hotel on Friday 15th July having booked a year in advance. We phoned out of courtesy to say we would be a late arrival only to be told the hotel was closed for refurbishment. A very helpful receptionist was able to guarantee we had not paid for the trip and would not be charged but this does not take away the fact that IHG did not contact us and we could have had a wasted journey . As IHG members this was not acceptable as we had to find an alternative accommodation that afternoon to enable us to enjoy our weekend away. This was not an easy task when we needed two rooms including one accessible.
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酒店回复: Good morning, Thank you for getting in contact regarding your booking issue. We are sorry to hear that you were not made aware before you contacting us. As confirmed we have not charged for any bookings that were made by yourselves as the room was cancelled not on your part. I have shared your feedback with the Management team with the frustration you were caused so we can improve for next time. Looking forward to hopefully see you next year. Kind regards.
4.0分
商务出差
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Stayed here several times whilst working in Luton. Tend to stay at HIE as you know what you get for the money and here was as expected. Rooms clean. Staff friendly, buffet breakfast with hot and cold selection good and youbhave the option to take a breakfast bap to go.
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酒店回复: Thank you for your review. We are glad you enjoyed your stay with us and we were able to uphold your expectations of the HIE hotels. Looking forward to having you stay again.
2.0分
情侣出游
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Stayed over Silverstone weekend. Initially looked ok….but that soon changed. Room was reasonable size, found only one bath towel in bathroom for two people. We later found another on a shelf about two inches from the ceiling. An obvious ploy to use less laundry. Just put them in the bathroom. Shower had leak at back so pressure was rubbish. Food in restaurant was over an hour wait and was bang average at best. The highlight six pieces of potato skins, some deep fried bacon and some sour cream for 9 pounds. We got breakfast in a hurry because our coach was leaving early. It looked ok I quickly had some hot food. The bacon and beans were fine but the scrambled eggs tasted like some kind of instant catering stuff it had no taste whatsoever. I had no choice in where we stayed as it was a package and I don’t usually stay in 3 star travel lodges and that won’t change trust me
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酒店回复: Thank you for your review. We have shared your feedback with the team for future improvements.
5.0分
情侣出游
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Comfortable clean spacious room. Lovely bathroom. Breakfast was ok for buffet. Only snag was parking machine not working so told we were likely to get a ticket. However to date we’ve not had one. Would stay again without hesitation. Easy check in.
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酒店回复: Thank you for your review. We are glad you enjoyed your stay with us and hope to see you again.
5.0分
情侣出游
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We arrived on the Friday early evening to check in ready to travel to Knebworth the following day. The girls on the front desk were fab and so helpful, we went for drinks and a snack later on and again the girls were helpful and really lovely. The rooms were spotless and perfect for what we needed. I was really impressed with the iron and ironing board in the rooms. Nicoletta, soley, Megan and kitti were all amazing and so helpful, they are a credit to the company! Thank you for a wonderful stay.
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酒店回复: Good morning Sarah, Thank you for your lovely review and are glad the team were able to help you and make you feel comfortable. I have shared your feedback with the team so the correct staff get acknowledged. Hope to see you again soon. Kind regards Georgia Reservations
2.0分
商务出差
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The hotel is nice and clean, but they ar ripping people off. £9 for a bottle of Kopperberg in a budget hotel in sldinstable? They are having a laugh, disgusting prices. Management need to take a look at what they are doing, this really isn’t acceptable for a big standard budget hotel, you can buy cheaper in much more exclusive hotels in central london.
1.0分
商务出差
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What an absolute joke, at 11:30 they tell me I can’t order a beer when I get in as the bar is closed. But They relent a little and I agree to buy a bottled cider instead. £9 for a bottle of Kopperberg, do they think they are on park lane or something? An absolute scam, I stay down here for business a lot and normally take a pint, because of this blatant rip off I will never stay here again. Chancers ripping people off, and extortion. They can forget the business.
4.0分
商务出差
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Pleasant experience at HI Express at Dunstable. Plenty of free parking, comfortable beds, decent shower and nice rooms. Breakfast is buffet which does what it says on the tin. Surprised that were was a wait of an hour for food so went to the pub next door !
3.0分
商务出差
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not very impressed, thermostat in room wasnt working, the room was too hot and turning the thermostat down made it hotter. Breakfast was poor, not much choice. Wifi didnt work and they took £50 from my account upon arrival without warning prior to arrival. Also got woken at 4am by some noisy delivery people outside with some squeeky trolly.
5.0分
其他
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We were made extremely welcome by the reception team, special shout out to Kirsty and Nicole who were just the best and gave us some great recommendations for places to eat. The room was lovely and comfortable and the breakfast was great and had a really good range considering this is an IHG budget hotel. We'd stay here again as a driveable alternative to staying in London and also to explore the area to visit Whipsnade Zoo. It was nice to be made to feel so welcome!
We were due to visit this hotel on Friday 15th July having booked a year in advance. We phoned out of courtesy to say we would be a late arrival only to be told the hotel was closed for refurbishment. A very helpful receptionist was able to guarantee we had not paid for the trip and would not be charged but this does not take away the fact that IHG did not contact us and we could have had a wasted journey . As IHG members this was not acceptable as we had to find an alternative accommodation that afternoon to enable us to enjoy our weekend away. This was not an easy task when we needed two rooms including one accessible.
Stayed here several times whilst working in Luton. Tend to stay at HIE as you know what you get for the money and here was as expected. Rooms clean. Staff friendly, buffet breakfast with hot and cold selection good and youbhave the option to take a breakfast bap to go.
Stayed over Silverstone weekend. Initially looked ok….but that soon changed. Room was reasonable size, found only one bath towel in bathroom for two people. We later found another on a shelf about two inches from the ceiling. An obvious ploy to use less laundry. Just put them in the bathroom. Shower had leak at back so pressure was rubbish. Food in restaurant was over an hour wait and was bang average at best. The highlight six pieces of potato skins, some deep fried bacon and some sour cream for 9 pounds. We got breakfast in a hurry because our coach was leaving early. It looked ok I quickly had some hot food. The bacon and beans were fine but the scrambled eggs tasted like some kind of instant catering stuff it had no taste whatsoever. I had no choice in where we stayed as it was a package and I don’t usually stay in 3 star travel lodges and that won’t change trust me
Comfortable clean spacious room. Lovely bathroom. Breakfast was ok for buffet. Only snag was parking machine not working so told we were likely to get a ticket. However to date we’ve not had one. Would stay again without hesitation. Easy check in.
We arrived on the Friday early evening to check in ready to travel to Knebworth the following day. The girls on the front desk were fab and so helpful, we went for drinks and a snack later on and again the girls were helpful and really lovely. The rooms were spotless and perfect for what we needed. I was really impressed with the iron and ironing board in the rooms. Nicoletta, soley, Megan and kitti were all amazing and so helpful, they are a credit to the company! Thank you for a wonderful stay.
The hotel is nice and clean, but they ar ripping people off. £9 for a bottle of Kopperberg in a budget hotel in sldinstable? They are having a laugh, disgusting prices. Management need to take a look at what they are doing, this really isn’t acceptable for a big standard budget hotel, you can buy cheaper in much more exclusive hotels in central london.
What an absolute joke, at 11:30 they tell me I can’t order a beer when I get in as the bar is closed. But They relent a little and I agree to buy a bottled cider instead. £9 for a bottle of Kopperberg, do they think they are on park lane or something? An absolute scam, I stay down here for business a lot and normally take a pint, because of this blatant rip off I will never stay here again. Chancers ripping people off, and extortion. They can forget the business.
Pleasant experience at HI Express at Dunstable. Plenty of free parking, comfortable beds, decent shower and nice rooms. Breakfast is buffet which does what it says on the tin. Surprised that were was a wait of an hour for food so went to the pub next door !
not very impressed, thermostat in room wasnt working, the room was too hot and turning the thermostat down made it hotter. Breakfast was poor, not much choice. Wifi didnt work and they took £50 from my account upon arrival without warning prior to arrival. Also got woken at 4am by some noisy delivery people outside with some squeeky trolly.
We were made extremely welcome by the reception team, special shout out to Kirsty and Nicole who were just the best and gave us some great recommendations for places to eat. The room was lovely and comfortable and the breakfast was great and had a really good range considering this is an IHG budget hotel. We'd stay here again as a driveable alternative to staying in London and also to explore the area to visit Whipsnade Zoo. It was nice to be made to feel so welcome!