酒店回复: Hi Surizaday, Thank you for the excellent review! We hope to see you soon. Natalie #Team6
3.0分
家庭亲子
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The hotel felt safe and was very quite at night. However, the room was dirty, especially the floor, and the towels were all stained. The room was very antiquated. Because of previous reviews we read about room cleanliness, we brought our own cleaning supplies and insect spray. Which we had to use to clean the room. Also, the beds were VERY uncomfortable. We rented 2 rooms, stayed 4 nights, and our backs will never forgive us. The A/C in one room froze you out, in the other room the A/C hardly worked. The staff was very pleasant and helpful. The Mexican restaurant next store was very good. Overall, the price for 2 rooms for 4 nights made up for some of the negatives. It was a 30 to 45 minute easy drive to the beach. Bottom line, you get what you pay for.
5.0分
家庭亲子
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The building is older and you pay for what you get. A cheap price means not a well kept bulding. My kids know no differences they enjoyed our vacation away from home. The had fun in the pool even though it is an older pool. Office was nice and help ful. We were glad tbey had at washer dryers down stairs and a working stove to feed my picky kiddos.
2.0分
商务出差
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There were alot of flies, smoke alarm broken, tile broken, dirty shower/tub, towels not really clean, microwave didn’t work, no iron to iron clothes, dirty ceiling.
1.0分
家庭亲子
They didnt have our reservation, which was a good thing. This place was disgusting.
1.0分
家庭亲子
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We made a reservation online, called the location and asked for a handicap accessible room after making the reservation (we were told last year to do this because going through third party they can’t see the notes made for that). Called again a week prior to the reservation to confirm again with the manager that we would have a first floor room for my wheelchair bound mother. Was told it was all good. Got to the location to check in and Joe refused us service because he said they only had third floor rooms and said he was canceling the reservation and would not be able to help someone in a wheelchair upstairs since the elevator was broken. We asked if he could help us out and work with us and he said no. We told him we don’t even need a handicap room just one on the first floor and he said he would not do that and he was not going to help us and if we asked for an accommodation again there would be consequences and threatened to call the police. He never canceled the reservation like he said and it showed that we checked in to the location but we were not allowed to.
2.0分
商务出差
Housekeeping was terrible they only clen your room once a week if were lucky you had ask and tgey b did when the wanted to
1.0分
商务出差
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Roach hotel
Hotel had roaches. Had them move my room and that one had roaches and other bugs. Take a shower and water runs on floor. Floors and walls were dirty. Toilet wobbled when setting on it. Overall bad bad experience. Spend almost 400 dollar on. Don’t waste your time
1.0分
其他
Air conditioner didn’t work, old sheets and bad smells
2.0分
商务出差
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People living on the property with animals letting them poop all over without picking it up I requested a king bed and was given a double. Mold in room paint coming off walls and ceiling. The ceiling was falling and bugs in room. I requested 1st and was placed on 3rd which was a big inconvenience asked to be relocated and it never happened. Just too many people just hanging around I guess because they call it home. A big disappointment from what is shown online.
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酒店回复: Hi Annmarie,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6
出色地
The hotel felt safe and was very quite at night. However, the room was dirty, especially the floor, and the towels were all stained. The room was very antiquated. Because of previous reviews we read about room cleanliness, we brought our own cleaning supplies and insect spray. Which we had to use to clean the room. Also, the beds were VERY uncomfortable. We rented 2 rooms, stayed 4 nights, and our backs will never forgive us. The A/C in one room froze you out, in the other room the A/C hardly worked. The staff was very pleasant and helpful. The Mexican restaurant next store was very good. Overall, the price for 2 rooms for 4 nights made up for some of the negatives. It was a 30 to 45 minute easy drive to the beach. Bottom line, you get what you pay for.
The building is older and you pay for what you get. A cheap price means not a well kept bulding. My kids know no differences they enjoyed our vacation away from home. The had fun in the pool even though it is an older pool. Office was nice and help ful. We were glad tbey had at washer dryers down stairs and a working stove to feed my picky kiddos.
There were alot of flies, smoke alarm broken, tile broken, dirty shower/tub, towels not really clean, microwave didn’t work, no iron to iron clothes, dirty ceiling.
They didnt have our reservation, which was a good thing. This place was disgusting.
We made a reservation online, called the location and asked for a handicap accessible room after making the reservation (we were told last year to do this because going through third party they can’t see the notes made for that). Called again a week prior to the reservation to confirm again with the manager that we would have a first floor room for my wheelchair bound mother. Was told it was all good. Got to the location to check in and Joe refused us service because he said they only had third floor rooms and said he was canceling the reservation and would not be able to help someone in a wheelchair upstairs since the elevator was broken. We asked if he could help us out and work with us and he said no. We told him we don’t even need a handicap room just one on the first floor and he said he would not do that and he was not going to help us and if we asked for an accommodation again there would be consequences and threatened to call the police. He never canceled the reservation like he said and it showed that we checked in to the location but we were not allowed to.
Housekeeping was terrible they only clen your room once a week if were lucky you had ask and tgey b did when the wanted to
Roach hotel
Hotel had roaches. Had them move my room and that one had roaches and other bugs. Take a shower and water runs on floor. Floors and walls were dirty. Toilet wobbled when setting on it. Overall bad bad experience. Spend almost 400 dollar on. Don’t waste your time
Air conditioner didn’t work, old sheets and bad smells
People living on the property with animals letting them poop all over without picking it up I requested a king bed and was given a double. Mold in room paint coming off walls and ceiling. The ceiling was falling and bugs in room. I requested 1st and was placed on 3rd which was a big inconvenience asked to be relocated and it never happened. Just too many people just hanging around I guess because they call it home. A big disappointment from what is shown online.