酒店回复: Hi Surizaday, Thank you for the excellent review! We hope to see you soon. Natalie #Team6
1.0分
商务出差
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Roaches everywhere in both rooms!!! People stomping upstairs so i was moved to a room that was being remodeled while rooming inside. When i came in feom work the door was left open for anybody to enter. I do not recommend this place. Not even for 1 night.
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酒店回复: Hi John,We are very sorry to hear about your experience. This is certainly not the level of service we strive to provide. Please know that we take your feedback very seriously and will be investigating this matter thoroughly with our management team. Your satisfaction is important to us, and we appreciate you sharing your concerns. Jeremy Ward #Team6
1.0分
家庭亲子
They didnt have our reservation, which was a good thing. This place was disgusting.
1.0分
家庭亲子
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We made a reservation online, called the location and asked for a handicap accessible room after making the reservation (we were told last year to do this because going through third party they can’t see the notes made for that). Called again a week prior to the reservation to confirm again with the manager that we would have a first floor room for my wheelchair bound mother. Was told it was all good. Got to the location to check in and Joe refused us service because he said they only had third floor rooms and said he was canceling the reservation and would not be able to help someone in a wheelchair upstairs since the elevator was broken. We asked if he could help us out and work with us and he said no. We told him we don’t even need a handicap room just one on the first floor and he said he would not do that and he was not going to help us and if we asked for an accommodation again there would be consequences and threatened to call the police. He never canceled the reservation like he said and it showed that we checked in to the location but we were not allowed to.
5.0分
其他
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The front staff, especially Joe, was awesome and very friendly and helpful. Love everytime we stay here. The rooms are clean. Love the kitchenette. Pool is always clean. Staff is always helpful. You are always greeted with a smile. Joe was very kind.
1.0分
其他
Yes property accepted pets and ac was turn on
2.0分
商务出差
Housekeeping was terrible they only clen your room once a week if were lucky you had ask and tgey b did when the wanted to
1.0分
商务出差
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Roach hotel
Hotel had roaches. Had them move my room and that one had roaches and other bugs. Take a shower and water runs on floor. Floors and walls were dirty. Toilet wobbled when setting on it. Overall bad bad experience. Spend almost 400 dollar on. Don’t waste your time
1.0分
其他
Air conditioner didn’t work, old sheets and bad smells
2.0分
商务出差
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People living on the property with animals letting them poop all over without picking it up I requested a king bed and was given a double. Mold in room paint coming off walls and ceiling. The ceiling was falling and bugs in room. I requested 1st and was placed on 3rd which was a big inconvenience asked to be relocated and it never happened. Just too many people just hanging around I guess because they call it home. A big disappointment from what is shown online.
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酒店回复: Hi Annmarie,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6
出色地
Roaches everywhere in both rooms!!! People stomping upstairs so i was moved to a room that was being remodeled while rooming inside. When i came in feom work the door was left open for anybody to enter. I do not recommend this place. Not even for 1 night.
They didnt have our reservation, which was a good thing. This place was disgusting.
We made a reservation online, called the location and asked for a handicap accessible room after making the reservation (we were told last year to do this because going through third party they can’t see the notes made for that). Called again a week prior to the reservation to confirm again with the manager that we would have a first floor room for my wheelchair bound mother. Was told it was all good. Got to the location to check in and Joe refused us service because he said they only had third floor rooms and said he was canceling the reservation and would not be able to help someone in a wheelchair upstairs since the elevator was broken. We asked if he could help us out and work with us and he said no. We told him we don’t even need a handicap room just one on the first floor and he said he would not do that and he was not going to help us and if we asked for an accommodation again there would be consequences and threatened to call the police. He never canceled the reservation like he said and it showed that we checked in to the location but we were not allowed to.
The front staff, especially Joe, was awesome and very friendly and helpful. Love everytime we stay here. The rooms are clean. Love the kitchenette. Pool is always clean. Staff is always helpful. You are always greeted with a smile. Joe was very kind.
Yes property accepted pets and ac was turn on
Housekeeping was terrible they only clen your room once a week if were lucky you had ask and tgey b did when the wanted to
Roach hotel
Hotel had roaches. Had them move my room and that one had roaches and other bugs. Take a shower and water runs on floor. Floors and walls were dirty. Toilet wobbled when setting on it. Overall bad bad experience. Spend almost 400 dollar on. Don’t waste your time
Air conditioner didn’t work, old sheets and bad smells
People living on the property with animals letting them poop all over without picking it up I requested a king bed and was given a double. Mold in room paint coming off walls and ceiling. The ceiling was falling and bugs in room. I requested 1st and was placed on 3rd which was a big inconvenience asked to be relocated and it never happened. Just too many people just hanging around I guess because they call it home. A big disappointment from what is shown online.