酒店回复: Zaida, thank you for your great feedback. We would certainly appreciate if you came back to stay with us.
1.0分
其他
不會再來了
太吵了,一早就來敲門叫你起床,隔音也很差
酒店回复: We thank you for allowing us to serve you.
3.0分
其他
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Had complication checkin in due to property not having any staff on property. Check in was supposed to be self check in via Was supposed to get a code for the door via text, but never received a text. Had to call the hotel for help and someone came to help me and other guests who were having the same problems.
2.0分
商务出差
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Review
Not a good value for what you got. Air condition was noisy bathroom was dirty you had to go through a weird door to get to the room.There was a coffee maker but no pot.
员工很友好。暖气不够强,不足以温暖寒冷的夜晚。除此之外,一切都很好。
我们晚上晚些时候才到,准备入住(入住时间是下午4点,实际入住时间是晚上7点)。
酒店提供了开门密码,效果还不错。然而,当我走进房间时,客房服务人员还没打完就离开了。柜台上放着一袋垃圾和一瓶清洁剂喷雾。浴室里没有洗漱用品和卫生纸。前台没人,所以我不得不打电话。谢天谢地,这次有人接了电话。工作人员很抱歉清洁人员还没打完就下班了。他们指示我去储藏室拿自己的洗漱用品,然后把垃圾扔掉。接电话的女士说我可以享受折扣,但我通过*******没有看到任何折扣。
两天后,我反复联系同一个酒店,询问是否可以延迟退房,因为整个周末前台都没有人,我既打了同一个电话,也发了短信。完全没有回复。
房子本身位于一个很小的区域,停车位很少。但看起来是个安静的好地方。房间宽敞舒适,床也很棒,我们一家人有足够的空间。抵达后,我们注意到了一些客房清洁方面的问题。“非接触式入住”很方便,但当我们需要帮助时,现场却没有人可以沟通,这让人很沮丧。幸运的是,在我们入住后,场外经理尽力帮助我们解决了问题。她非常乐于助人。只是费了点功夫才联系到一位工作人员。
入住流程有点麻烦。是非接触式入住。我尝试通过他们的链接办理入住时,一直提示我卡错了。但卡没有错。到了那里,我找不到任何工作人员。幸运的是,在酒店里转了一圈后,我找到了经理(她人很好),告诉我这只是个小故障?但她确实有我的预订,所以让我进去了。之后我再也没见过她,他们也没接电话,所以如果我没找到她,我真不知道该怎么办。旅途中,我在停车场遇到过几个似乎也遇到类似问题的人。
优点:位置好。房间不错。员工友善。无钥匙进入系统很棒。
缺点:房间有点脏,冰箱上放着过期食物,淋浴间里有头发。入住流程不太高效。入住时需额外支付150美元的损坏赔偿金。费用可以退还(虽然我到现在还没退),但这严重影响了我的每日预算。直到当天早上我才收到他们发来的短信,上面说了这笔费用。我的邻居也这么说。
房间很舒适,但我不确定是否会再次入住,因为入住流程让我很紧张。我不想因为网站上的入住流程无法使用而陷入无处可去的困境。
入住流程非常便捷。所有信息都在网上,我入住当天就能获得所有关于房间的信息。Lauren 是一位非常友善的房东。她知识渊博,待人亲切,解答了我所有的问题。
我觉得我们付的住宿费超出了这里的需求。如果你不介意酒店员工不足和房间不太干净,这里很适合你。所有床单都磨损了,上面还有棕色污渍。
位置很好,离超市、餐厅、海滩都很近,一切都很棒。
不會再來了
太吵了,一早就來敲門叫你起床,隔音也很差
Had complication checkin in due to property not having any staff on property. Check in was supposed to be self check in via Was supposed to get a code for the door via text, but never received a text. Had to call the hotel for help and someone came to help me and other guests who were having the same problems.
Review
Not a good value for what you got. Air condition was noisy bathroom was dirty you had to go through a weird door to get to the room.There was a coffee maker but no pot.