Room overall well maintained, needs sockets by the bed and TV small , no spate pillows in the room. Bathroom shower cubicle poorly maintained and seals broken and black mould.. Walk to our room along ground floor corridor was awful, extreme effluent smell from a flood. Hotel Team were friendly and helpful and welcoming. Location was ideal for our wander round South Yorshire and has pub, McDonalds and Asda all in less than five minutes walk.
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酒店回复: Thank you for your detailed feedback. We are pleased to hear that you found the hotel team friendly and the location convenient for your visit to South Yorkshire. However, we regret that certain aspects of your stay, such as the bathroom maintenance issues and the unpleasant corridor odor, detracted from your overall experience. Please be assured that we take these concerns seriously and will address them promptly to improve the comfort and quality for our guests. We also appreciate your suggestions regarding additional sockets, TV size, and pillows, which will be considered as we continue to enhance our facilities. Thank you again for your valuable comments, and we hope to welcome you back for a more enjoyable stay in the future.
1.0分
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Unfair Parking Fine Despite Following Instructions – Serious Issue for Guests I stayed at Ibis Rotherham East (M18-M1) from 1st to 3rd May 2025 and was shocked to receive a Penalty Charge Notice (PCN) from Civil Enforcement Ltd, even though I was a paying hotel guest and followed all instructions by entering my car registration into the tablet at reception at check-in. Despite doing exactly what the hotel staff told me to do, I received a PCN claiming I had “failed to obtain a permit.” After researching, I found that many other guests have had the same issue, as shown in countless reviews online. It’s incredibly frustrating that even after acting in good faith, guests are forced to spend hours appealing an unnecessary and baseless fine. This not only wastes precious time, but also causes stress, hassle, and completely ruins the experience of what should be a relaxing vacation or a smooth business trip. In today’s fast-paced world, the last thing guests need is to defend themselves against parking tickets they shouldn’t have received in the first place. This situation portrays a rubbish and unprofessional image of both Ibis Rotherham and Accor as a whole. Accor is a global hotel brand and should not allow guests to be repeatedly penalised due to a badly managed and poorly integrated parking system. It’s high time Accor took serious action to resolve this recurring issue, rather than letting loyal customers bear the consequences of a broken process. If you're planning to stay here, be extremely cautious about parking—and even then, don’t be surprised if you still get fined.
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酒店回复: Thank you for your feedback, and please accept our sincere apologies for the frustration and inconvenience caused by the parking fine you received. We completely understand how upsetting this must be, especially after following the instructions given at check-in. Unfortunately, the car parking system is managed entirely by a third-party company and is not under the direct control of the hotel. That said, we take these matters seriously and have already reported this issue to Civil Enforcement Ltd, as there does appear to be a wider problem affecting some guests. I have personally emailed the company regarding your case, and I would urge you to get in touch with us directly, quoting your PCN number, so we can assist further and work to get this resolved or cancelled on your behalf. Once again, I am truly sorry for the stress this has caused. While this situation is not a fault of the hotel itself, we absolutely recognise the impact it has on our guests and are doing everything we can to escalate and resolve it. Kind regards,
一家中规中矩的宜必思酒店。清洁度符合英国标准（没什么惊艳的），早餐尚可（种类不多）。
对于预算有限的商务住宿来说很方便。位置好找，就在高速公路旁边。
工作人员非常友好，房间干净舒适，价格也很划算。无可挑剔！
一切都非常好👍🏻，房间很舒适，而且地理位置也很方便。
住几晚还行，酒店旁边就有麦当劳。
抵达时受到友好的欢迎，停车场可以使用，还不错。房间干净舒适。
莫里森超市就在附近。
完美
Room overall well maintained, needs sockets by the bed and TV small , no spate pillows in the room. Bathroom shower cubicle poorly maintained and seals broken and black mould.. Walk to our room along ground floor corridor was awful, extreme effluent smell from a flood. Hotel Team were friendly and helpful and welcoming. Location was ideal for our wander round South Yorshire and has pub, McDonalds and Asda all in less than five minutes walk.
Unfair Parking Fine Despite Following Instructions – Serious Issue for Guests I stayed at Ibis Rotherham East (M18-M1) from 1st to 3rd May 2025 and was shocked to receive a Penalty Charge Notice (PCN) from Civil Enforcement Ltd, even though I was a paying hotel guest and followed all instructions by entering my car registration into the tablet at reception at check-in. Despite doing exactly what the hotel staff told me to do, I received a PCN claiming I had “failed to obtain a permit.” After researching, I found that many other guests have had the same issue, as shown in countless reviews online. It’s incredibly frustrating that even after acting in good faith, guests are forced to spend hours appealing an unnecessary and baseless fine. This not only wastes precious time, but also causes stress, hassle, and completely ruins the experience of what should be a relaxing vacation or a smooth business trip. In today’s fast-paced world, the last thing guests need is to defend themselves against parking tickets they shouldn’t have received in the first place. This situation portrays a rubbish and unprofessional image of both Ibis Rotherham and Accor as a whole. Accor is a global hotel brand and should not allow guests to be repeatedly penalised due to a badly managed and poorly integrated parking system. It’s high time Accor took serious action to resolve this recurring issue, rather than letting loyal customers bear the consequences of a broken process. If you're planning to stay here, be extremely cautious about parking—and even then, don’t be surprised if you still get fined.