The Hotel is set in such a beautiful location. We didn't have a sea view room so when we went for breakfast the next morning, we were blown away with the view. The hotel was very clean and provided everything you needed in a room, large bed, WiFi, tea and coffee, toiletries etc. I have never stayed anywhere before with such welcoming staff. They were all so friendly and helpful, from the receptionist who greated us, the guy in the pool and staff in the restaurant and the cleaner, everyone seemed happy and went out of their way to make you feel special. They are all such a credit to this hotel. We are already looking at when we can return!
展开
酒店回复: Thank you for taking the time to leave a review, your comments are appreciated.
4.0分
情侣出游
展开
Eventually found reception, girl wasn't the cheeriest, but okay. Nice wee surprise we were in the Bridal suite,,,what a view,,absolutely amazing, sunset to die for... Room was very disappointing for a Bridal suite but great as maybe an executive suite.. No full-length mirror,no dressing table for doing make up,no hanging space for a full length wedding dress,,and the upper bedroom ,well no room for anything A very noisy room from 5am,trains,cars etc. Bar manager was a wee bit,well big bit grumpy, rest if staff were great. Breakfast was limited, but exactly what you needs ,,5 stars,,even the staff
展开
酒店回复: Thank you for your feedback I am sorry to hear you were disappointed by the Bridal Suite. There is a full length mirror in the room next to the wardrobe. Our Brides get dressed in a different room to the Bridal Suite, the Bridal Suite is for the Wedding Night ☺️ I am sorry to hear the train track and road disturbed your sleep unfortunately this is out of our control, we do have Velux glazing to minimise the noise from these. We hope to see you again sometime in the near future.
5.0分
情侣出游
展开
What a lovely hotel Very friendly and helpful staff The room was lovely Bed was nice and comfy Kettle tea etc and hot chocolate It has a pool sauna and steam room Would defo go back
展开
酒店回复: Thank you for such a positive review. We look forward to seeing you again in the near future.
4.0分
家庭亲子
展开
Its like a 90s leisure centre with excellent facilities. Deluxe family room is fantastic, great views and ideal set up with the upper floor. Service is excellent, food excellent (love curry of the day) excellent games room and bar. There were singers in the function room on the saturday night but they were not that good. Location superb will be back. Swimming great for my daughter. Marked down for 2 reasons. Firstly there is no padding left in the seats in the restraunt i mean its wild and hilarious at first but annoying by day 3. And last orders in the bar at 9.30 ????? Dear me thats not ideal. Its kids half term in england at min but not scotland but 9.30 is just mean. I will be back though overall excellent.
展开
酒店回复: Thank you for your feedback. I am pleased you enjoyed your visit. You are correct in regards to the seats, the restaurant was fully refurb before lockdown, a few years now, we currently have a plan to refurb the padding in the seats in November, hopefully when you return they are completed and more comfortable. We will take you comments on board regarding the 21.30 closing time. Kind regards
5.0分
其他
Good service swim good food good service and great food and great service I am so proud to have been a member and a member for
5.0分
其他
展开
My hubby read some reviews before we arrived at the Hotel and warned me not to expect much. So, I was delighted to discover once we arrived that everything was great! Very friendly and helpful staff. Our room was spotlessly clean, the bed huge and the most comfortable I’ve ever had in any hotel I can remember. Don’t know what they have ontop of the mattress, but it was amazingly comfortable. The room came supplied with a safe, hairdryer, iron, ironing board, trouser press, fridge, beautiful Scottish guest toiletries, even the toilet paper was good 3 ply and beautifully presented, the hospitality tray was great, pull out, various sachets, including several different individual flavoured Tetly tea bags, Galaxy hot chocolate, Walkers Shortbread fingers. Nothing at all looked old or outdated. I would go back and would recommend. Another guest at breakfast appeared to be very impressed too, telling us “This breakfast is fit for a king”. There’s a selection of fruit juices, fruits, cereals, toast with individually wrapped butter pats, individual glass jars of marmalade and jams and your choice of cooked items for the Scottish Breakfast, including how you want your eggs done. Restaurant was lovely and clean with panoramic sea views. Nothing to moan about. Lots of Leisure facilities too, including pool, sauna, gym etc…All good. Worth a 5* review.
丰盛的早餐和适合家庭的晚餐菜单
我们一家人在行政家庭套房住了一晚,绝对不会再来了。这家酒店为什么能评为四星甚至五星,我们完全搞不懂。当然,地理位置本身就说明了一切,但也仅此而已。整家酒店似乎在上世纪80年代经历了鼎盛时期,如今却摇摇欲坠。糟糕的印象始于大堂,显得狭小破败。入住手续快捷方便,但服务人员却非常热情友好。我们感觉他们好像想尽快把我们打发走。走到房间的路上,我们就已经预感到不会有什么好事情等着我们:脏兮兮的地毯、难闻的气味,到处都是剥落的油漆。我们房间里的情况也好不到哪里去:地毯上满是难以辨认的污渍(你最好穿着鞋),踢脚板上还有洞,家具破旧不堪,本该干净的浴室却脏兮兮的,每个角落都能看到之前客人留下的污垢。淋浴喷头上次除垢的时间也让我们感到困惑。水漫到哪儿都溅到你不想溅到的地方。不舒服的床看起来好像铺着新换的床单,但你根本就不想仔细看看。海景对我们来说是亮点,虽然也有一些不足之处。玻璃露台只有在玻璃上没有被无数的粘合剂覆盖,遮挡视线的情况下,才算真正美丽。看了这些印象之后,我们取消了在隔壁餐厅预订的座位。去早餐的路线也很不方便,因为没有指示牌指引你去餐厅。等我们终于找到电梯(制造商设计的电梯可容纳8人,但酒店的标识却显示最多只能容纳4人?!)时,我们已经有点没胃口了。早餐的选择相当简陋,与四星级酒店的品质相去甚远。工作人员虽然友好,但工作起来却显得有些乏味。最终,我们终于可以松一口气离开这家酒店了,强烈推荐这家酒店!
我们在这家阳光明媚的酒店住了两晚,它位于爱丁堡对面的海湾(开车45分钟)。工作人员非常有礼貌,总是乐于助人。酒店提供优质的服务(游泳池、游戏室、台球),房间也相对宽敞。设施齐全,床上用品和床单也很棒。室内装饰可以稍微翻新一下,使其更具现代感。早餐很棒,晚餐则比较普通。餐厅明亮舒适。我推荐这家酒店作为短期住宿。
我严重质疑网上对这家烂地方的评分和评价。这家酒店标榜“奢华”,每晚127英镑,这正是我预料到的。你不会意识到酒店的后方是房车营地。那些人以及其他任何人都可以使用游泳池。游泳池很小,所以人很多。它也像酒店的其他地方一样肮脏破败。没有单独的儿童/成人游泳区。我本可以接受这一点,但其他地方都很脏,陈旧,而且有一种明显的机构氛围,想想……养老院。它破旧不堪,令人沮丧,我们的“行政豪华套房”就像个旅社。脏乱不堪,自80年代以来就没有翻新过。灯和电视里的线路很危险。看图片。电视甚至都不能用。厚厚的一层污垢肯定有几十年了。需要彻底清洁。床太旧了,你能感觉到每一个凸起和弹簧。床头板上的人造革(没错,就是人造革!?!)被块状物挖了出来。老旧的棕色公共地毯上满是污渍。浴室脏得我们都没洗。沙发又老又脏。小心!如果家人一起住,这沙发可以当加床用!!早餐简直不能吃。里面是香肠粉色的。员工们尽力了,但都很累,压力很大。这让我想起了那个“经理”。哇。公然敌视付费客人。显然对客人不负责任,因为“主管们想干什么就干什么。如果你不喜欢,就去别处吧”,别担心……我们会的!退房时投诉过。被告知他们收到大量投诉,但会被忽略。我感觉老板觉得景色足以成为卫生条件差和装饰老旧的借口。其实不然。我不知道他们怎么能靠这种误导性的广告来赚钱。注意,过马路是到不了海滩的。中间有一段很长的水泥路和铁路。电子游戏厅很压抑,机器也坏了。毫无乐趣,陈旧不堪,甚至连经济实惠的品质都不如,感觉像市政厅,简直就是个垃圾场。千万别像我们一样被骗了。
The Hotel is set in such a beautiful location. We didn't have a sea view room so when we went for breakfast the next morning, we were blown away with the view. The hotel was very clean and provided everything you needed in a room, large bed, WiFi, tea and coffee, toiletries etc. I have never stayed anywhere before with such welcoming staff. They were all so friendly and helpful, from the receptionist who greated us, the guy in the pool and staff in the restaurant and the cleaner, everyone seemed happy and went out of their way to make you feel special. They are all such a credit to this hotel. We are already looking at when we can return!
Eventually found reception, girl wasn't the cheeriest, but okay. Nice wee surprise we were in the Bridal suite,,,what a view,,absolutely amazing, sunset to die for... Room was very disappointing for a Bridal suite but great as maybe an executive suite.. No full-length mirror,no dressing table for doing make up,no hanging space for a full length wedding dress,,and the upper bedroom ,well no room for anything A very noisy room from 5am,trains,cars etc. Bar manager was a wee bit,well big bit grumpy, rest if staff were great. Breakfast was limited, but exactly what you needs ,,5 stars,,even the staff
What a lovely hotel Very friendly and helpful staff The room was lovely Bed was nice and comfy Kettle tea etc and hot chocolate It has a pool sauna and steam room Would defo go back
Its like a 90s leisure centre with excellent facilities. Deluxe family room is fantastic, great views and ideal set up with the upper floor. Service is excellent, food excellent (love curry of the day) excellent games room and bar. There were singers in the function room on the saturday night but they were not that good. Location superb will be back. Swimming great for my daughter. Marked down for 2 reasons. Firstly there is no padding left in the seats in the restraunt i mean its wild and hilarious at first but annoying by day 3. And last orders in the bar at 9.30 ????? Dear me thats not ideal. Its kids half term in england at min but not scotland but 9.30 is just mean. I will be back though overall excellent.
Good service swim good food good service and great food and great service I am so proud to have been a member and a member for
My hubby read some reviews before we arrived at the Hotel and warned me not to expect much. So, I was delighted to discover once we arrived that everything was great! Very friendly and helpful staff. Our room was spotlessly clean, the bed huge and the most comfortable I’ve ever had in any hotel I can remember. Don’t know what they have ontop of the mattress, but it was amazingly comfortable. The room came supplied with a safe, hairdryer, iron, ironing board, trouser press, fridge, beautiful Scottish guest toiletries, even the toilet paper was good 3 ply and beautifully presented, the hospitality tray was great, pull out, various sachets, including several different individual flavoured Tetly tea bags, Galaxy hot chocolate, Walkers Shortbread fingers. Nothing at all looked old or outdated. I would go back and would recommend. Another guest at breakfast appeared to be very impressed too, telling us “This breakfast is fit for a king”. There’s a selection of fruit juices, fruits, cereals, toast with individually wrapped butter pats, individual glass jars of marmalade and jams and your choice of cooked items for the Scottish Breakfast, including how you want your eggs done. Restaurant was lovely and clean with panoramic sea views. Nothing to moan about. Lots of Leisure facilities too, including pool, sauna, gym etc…All good. Worth a 5* review.