酒店回复: Dear Guest,We are genuinely sorry for the condition of the room you encountered, especially given the late hour and your deserved expectation of a comfortable experience. We understand how important it is for every guest, particularly our senior visitors, to feel welcomed and cared for from the moment they arrive. Please know your experience does not reflect the standards we aim to uphold. We appreciate the opportunity to learn from this and will use your comments to focus on making meaningful improvements for future guests. We express our genuine apologies once more and hope you will consider staying with us again.Sincerely,Hotel Management
酒店回复: Dear Katleen,We sincerely apologize for the confusion and frustration you experienced during your stay. It is never our intention to cause inconvenience, especially after a confirmed reservation. We understand how important it is for families to have the accommodations they need, and it’s unfortunate that this situation led to such an uncomfortable outcome. Our team strives to make sure all reservations are handled properly, and we will be reviewing the details of your experience to prevent this from happening in the future. Please know we are committed to resolving your concerns and ensuring a fair resolution for you. Your feedback is appreciated, and we hope you will give us another chance to prove that we are committed to providing excellent hospitality.Sincerely,Hotel Management
1.0分
家庭亲子
原文
翻译提供方：Google
蟑螂很多，气味难闻，服务差，气氛差，而且非常脏。
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酒店回复: Dear David, Thank you for bringing these concerns to our attention. We are very sorry your stay did not meet your expectations regarding cleanliness and service. A clean and comfortable environment, along with attentive service, is essential to guest satisfaction, and we regret that your experience fell short. Your feedback has been shared with our team for prompt review and corrective measures. We value the opportunity to address these matters and hope to provide a significantly improved experience should you choose to stay with us again.Sincerely,Hotel Management
1.0分
商务出差
原文
翻译提供方：Google
我不会向任何人推荐这家酒店。那里有蟑螂。
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酒店回复: Dear Jorge, Thank you for sharing your experience. We are genuinely sorry that your stay was affected by pest concerns and understand how upsetting this must have been. Maintaining a clean and safe environment is a top priority, and your feedback has been shared with the appropriate teams for immediate review. We remain committed to improving our standards and hope you will consider giving us another opportunity to provide a more comfortable visit.Sincerely,Hotel Management
2.0分
其他
原文
翻译提供方：Google
这个地方气味难闻
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酒店回复: Dear Guest,We're sorry to hear that the condition of the room did not meet your expectations. The comfort and cleanliness of our guests are a top priority, and we regret that your experience was affected by an unpleasant odor. We take your comments seriously and will investigate the issue to ensure this is corrected. Ensuring the comfort and satisfaction of our guests is our unwavering commitment. We would welcome the chance to demonstrate our dedication to exceptional experiences on your next visit to the area.Sincerely,Hotel Management
1.0分
其他
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This place is terrible, from the moment you approach entrance the glass of the door is cracked. When you come in the odor is terrible is a mix of **** and humidity. We had reserved around 8 rooms for our kids soccer tournament and all ended up cancelling & leaving. The room had roaches, the sofa bed didn't have mattress, under the sofa bed there were pigeon feathers. The only positive comment i have is for the front desk clerk Debbie who was super nice, attentive and understanding.
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酒店回复: Dear Danitza, We are genuinely sorry for the discomfort you experienced, especially while traveling with children. The maintenance and cleanliness issues you described are unacceptable, and your feedback has been shared with our team for immediate attention to prevent future occurrences. We are pleased to hear that Debbie provided attentive and understanding service, reflecting the standard we strive for. Your insights are invaluable as we continue improving our facilities and guest experience. We hope you will give us another opportunity to provide a comfortable and enjoyable stay.Sincerely,Hotel Management
5.0分
其他
The manager on site is a Godsend! Ms. B takes care of everyone and is no nonsense. I’ll be returning
3.0分
商务出差
Roaches definitely let you know they live there, too!!
Outdated furniture. Some look so bad and worn it needs be thrown out.
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酒店回复: Dear Catina, Thank you for being a guest at our hotel. We were concerned to learn about the experience you described. We follow rigorous standards for pest prevention, and as a precaution, the room will receive professional treatment. We will also review the condition of our furnishings to ensure they reflect the quality our guests expect. Your feedback is appreciated and will help us enhance future stays. We hope you will consider giving us another opportunity to provide you with a more comfortable experience.Sincerely,Hotel Management
1.0分
家庭亲子
Cocroaches in the room...only 2 towels for 3 people...terrible office chsrs...worn off. Pieces falling odf
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酒店回复: Dear Grigorios, Thank you for sharing your feedback with us. We understand how frustrating it can be when aspects of a stay do not align with expectations. We appreciate you bringing these matters to our attention, as guest input is valuable in helping us focus on areas that can be improved. We strive to provide a comfortable environment for all guests and take comments such as yours seriously. Your concerns will be reviewed with our team to help ensure a better experience in the future. We hope you will consider giving us another opportunity to provide you with a more enjoyable stay.Sincerely,Hotel Management
2.0分
情侣出游
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Overall the hotel is located in a convenient área but needs to improves like invest in the rooms. Rooms are outdated, there were other people’s hair in the bathtub when I first got in. The smoke detector had a non-stop beeping like it had a dead battery. I had a late check in due to other circumstances so it took a while to complete check in while waiting outside the property. I mean for the cost I couldn’t expect more but they could do better.
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酒店回复: Dear Guest, Thank you for staying with us and for sharing your review. We are pleased you found our location convenient, though we were concerned to hear about the conditions you experienced. Please accept our apologies for any inconvenience during your visit. We aim to provide accommodations that are both well-maintained and welcoming, so it is disappointing to know this was not reflected in your stay. Your feedback about the room condition and your arrival experience is truly valued, as it guides us in making improvements. We hope you will consider giving us another opportunity to provide you with a more comfortable and enjoyable visit.Sincerely,Hotel Management
惊喜。您觉得这个房间怎么样？
没什么，因为这实在是一个巨大的惊喜。看看晚上 11 点他们给我们的房间的照片。我们都是老年人。极其无礼。
不幸的是，当我们在预订当天到达酒店时，我们预订的房间（配备 2 张双人床的 4 人房间）已不存在，接待处的工作人员告诉我们，没有配备 2 张床的房间。可用..我们非常惊讶并且什么都不明白..然后我向他展示了通过电子邮件收到的我们的预订证明。那位员工看起来很恼火，告诉我们只剩下一张床的房间了...不可能在一张床上睡 4 个人，让我们看看...:-/ 然后我们询问如何进行报销，因为酒店不提供服务能够给我们提前预订的房间。他告诉我们，我们必须继续进行 ******** 报销。好吧好吧，与此同时，我正在写信给 ******* 聊天室寻求帮助，这是我提前预订时第一次发生这样的事情。******** m 他尽力提供帮助，而且非常友善种类。他让我与搬迁部门保持联系，需要等待几分钟。我们足足等了25分钟。另一方面，由于线路中断，我们决定在这段时间寻找其他住宿，因为天色已晚，孩子们也累得要命。幸运的是我们找到了另一家酒店，所以我再次通过聊天联系了一个代理，告诉他我们已经找到了我们这边的酒店，我想要退款。我现在正在等待...谢谢
蟑螂很多，气味难闻，服务差，气氛差，而且非常脏。
我不会向任何人推荐这家酒店。那里有蟑螂。
这个地方气味难闻
This place is terrible, from the moment you approach entrance the glass of the door is cracked. When you come in the odor is terrible is a mix of **** and humidity. We had reserved around 8 rooms for our kids soccer tournament and all ended up cancelling & leaving. The room had roaches, the sofa bed didn't have mattress, under the sofa bed there were pigeon feathers. The only positive comment i have is for the front desk clerk Debbie who was super nice, attentive and understanding.
The manager on site is a Godsend! Ms. B takes care of everyone and is no nonsense. I’ll be returning
Roaches definitely let you know they live there, too!!
Outdated furniture. Some look so bad and worn it needs be thrown out.
Cocroaches in the room...only 2 towels for 3 people...terrible office chsrs...worn off. Pieces falling odf
Overall the hotel is located in a convenient área but needs to improves like invest in the rooms. Rooms are outdated, there were other people’s hair in the bathtub when I first got in. The smoke detector had a non-stop beeping like it had a dead battery. I had a late check in due to other circumstances so it took a while to complete check in while waiting outside the property. I mean for the cost I couldn’t expect more but they could do better.