酒店回复: We thank you for your review. We hope you visit us again for another beautiful stay.
5.0分
其他
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翻译提供方：Google
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酒店回复: Dear Jeff, At The Ritz-Carlton, Naples, our aim is to go above and beyond to ensure that your stay with us is filled with moments that will be treasured for a lifetime. Your satisfaction and the lasting memories you take away are of utmost importance to us. We truly appreciate your kind rating and hope to see you again soon. Regards,Chris Hynes
3.0分
情侣出游
It’s a depersonalized place this Ritz, as most are, with mediocre food and service that repeatedly miss the mark.
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酒店回复: Dear Valued Guest, Thank you for taking the time to evaluate our hotel. We sincerely apologize for the issues you encountered during your time with us. We are grateful to learn detailed comments where we can improve our guest experience. We hope to have another chance to welcome you on a future visit.Regards,Chris Hynes
5.0分
情侣出游
The service was spectacular and the facilities, activities, and dining were first-rate.
5.0分
家庭亲子
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This is an amazing property you also ahve access to the tiberon via a shuttlw if you dont have a car where there is a water park. My only issue is I can't get marriott reqarda for my stay since i booked through ******* (which was the same price as the bonvoy website)
完美的住宿体验。RC 那不勒斯酒店 (RC Naples) 的赞誉真是说不完。从始至终，一切都堪称完美。优秀的员工，整洁的庭院，以及海滩上梦幻般的位置。我太喜欢这里了，明年一定会再来。非常感谢酒店里的所有人，让我们的假期如此特别。
我把行李交给礼宾部，当我去取行李时，他们让我等了将近一个小时甚至更长时间。其他一切都很好。
再也没去过。以后再也不会去*******了！
友好的工作人员和不错的设施，不幸的是，由于缺乏良好协调的管理，设施还没有完全准备好按照每间房间收取的价格（每间房间的价格被夸大了），空调有问题，浴室里的灯有运动探测器单元，关灯太快（让你在黑暗中洗澡）而且我们在 14 楼的房间没有迷你吧、酒、糖果等。到达时（几个小时后）抱怨迷你吧到了）。我们从不要求赔偿，但也从未得到赔偿。绝对不是五星级酒店。
问题从办理入住开始（我的房间与我支付的房间不同），没有完整的海景，办理入住很慢（那个人不知道他在办理入住），餐厅很慢。海滩俱乐部也关闭了（我预订时不清楚的信息）
出色的
酒店最近刚刚装修过，一切都一尘不染，如新的。房间非常舒适，非常宽敞，服务非常好，一流。
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It’s a depersonalized place this Ritz, as most are, with mediocre food and service that repeatedly miss the mark.
The service was spectacular and the facilities, activities, and dining were first-rate.
This is an amazing property you also ahve access to the tiberon via a shuttlw if you dont have a car where there is a water park. My only issue is I can't get marriott reqarda for my stay since i booked through ******* (which was the same price as the bonvoy website)