Yes the air-conditioning was fine , breakfast was cold and we had to pay for it separately from the room stay
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酒店回复: Dear Guest,It’s great to hear that the air-conditioning met your expectations during your stay. Your feedback regarding the breakfast experience is valued, and we understand how important a warm meal is to start your day. Our team is committed to enhancing this aspect, and your insights will aid us in improving the overall breakfast service. We hope you'll consider staying with us again, allowing us the opportunity to provide a more satisfying experience. Safe travels and we look forward to welcoming you back.
2.0分
情侣出游
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Room needs to be updated. Noisy neighbors. Air conditioning didn’t work properly, so hot all night. Very thin walls. Blinking ceiling light in entry to room. For the price….very disappointing.
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酒店回复: Dear Guest,We appreciate your feedback on your recent stay with us. We apologize for the issues you experienced during your time here. We will address the room condition and maintenance concerns you mentioned to ensure a more comfortable stay for our guests in the future. Our team is committed to providing a peaceful and relaxing environment, and we apologize for any disturbances caused by noisy neighbors. We will also look into the air conditioning unit and ceiling light in the room to prevent similar inconveniences in the future. Your comments are valuable to us as we strive to improve our guest experience. We hope you will give us another chance to exceed your expectations on your next visit to the area. Thank you for choosing Hilton Garden Inn Orlando East/UCF Area.
3.0分
朋友出游
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The room was very humid,wet feeling with an odor of mold, the hot water was lukewarm at best and the refrigerator didn’t work. We weren’t in the room too much fortunately. The staff were great! I was disappointed, we have stayed there 3 other times and had no issues
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酒店回复: Dear Guest,We appreciate you taking the time to share your feedback with us. We are glad to hear that you found our staff to be great during your stay. However, we are sorry to hear about the issues you experienced with the room, including the humidity, lukewarm water, and refrigerator. We will address these concerns with our team to ensure they are resolved promptly. We value your loyalty as a returning guest and hope to have the opportunity to welcome you back for a better experience in the future.
3.0分
家庭亲子
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The room was ok, there was no tissue in the bathroom the shower head was hard to adjust, the run was very old and it look dirty, the TV controller was not working properly
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酒店回复: Dear Guest,We appreciate you taking the time to share your feedback with us. We're glad to hear that you found the room satisfactory, but we apologize for the issues you encountered with the bathroom amenities, shower head, rug, and TV controller. Your comments have been shared with our team for improvement. We hope you'll give us another chance to provide you with a better experience in the future.
4.0分
其他
Room was clean and staff was very pleasant. We ordered breakfast in the morning and it was very good.
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酒店回复: Dear Guest,We are pleased to hear that you found your room to be clean and that our staff provided excellent service during your stay. It's great to know that you enjoyed your breakfast as well. We appreciate your feedback and will continue to strive for excellence in all aspects of our hotel. We hope to welcome you back for another stay in the future.
很棒的体验
主题：关于[酒店名称]酒店不可接受的状况的紧急投诉
尊敬的希尔顿客户服务团队：
我写这封信是为了表达我对近期入住贵酒店[酒店名称，地点]的强烈不满。很遗憾，这家酒店的状况远低于希尔顿品牌应有的标准。
从我抵达的那一刻起，客房里就弥漫着霉味。为了解决这个问题，我被安排换了一次房间，但第二个房间的情况也只是略有改善。空调噪音极大——压缩机启动时，有时听起来就像飞机起飞一样。
此外，热水浴缸——这也是我选择这家酒店的原因之一——显然已经停用数月，与其说是一个可用的设施，不如说更像是一个超大的排水管。
虽然我想承认酒店员工服务周到，地理位置也十分便利，但整体而言，这次入住体验令人无法接受。住了四晚后，我离开时眼睛肿胀，还流鼻血，我认为这些症状都是房间里霉菌滋生造成的。地毯和家具看起来非常陈旧，需要彻底清洁或更换，甚至连洗手池的塞子都坏了。
多年来，我一直是这家酒店的忠实顾客。虽然有人鼓励我从万豪转为希尔顿荣誉客会，但这次的经历让我认真考虑是否要做出这个选择。在万豪旗下的酒店——无论哪个级别——我
这家酒店位置很方便，我去中佛罗里达大学探望女儿时就住在这里。我喜欢这里停车方便，附近有很多很棒的餐厅，而且员工总是很友好。不过，因为酒店就在大学旁边，所以偶尔会受到汽车和学生噪音的影响。
很棒的酒店！
酒店员工非常友好热情，乐于助人。地理位置优越，房间干净宽敞。早餐也很不错。强烈推荐！
房子老旧，顶楼走廊和我们房间里都有霉味。太恶心了。工作人员超级好。早餐服务员应该去四五星级酒店找份工作。
Yes the air-conditioning was fine , breakfast was cold and we had to pay for it separately from the room stay
Room needs to be updated. Noisy neighbors. Air conditioning didn’t work properly, so hot all night. Very thin walls. Blinking ceiling light in entry to room. For the price….very disappointing.
The room was very humid,wet feeling with an odor of mold, the hot water was lukewarm at best and the refrigerator didn’t work. We weren’t in the room too much fortunately. The staff were great! I was disappointed, we have stayed there 3 other times and had no issues
The room was ok, there was no tissue in the bathroom the shower head was hard to adjust, the run was very old and it look dirty, the TV controller was not working properly
Room was clean and staff was very pleasant. We ordered breakfast in the morning and it was very good.