酒店回复: Dear Lance,Thank you for taking the time to provide feedback on your recent stay. We appreciate your kind words about our staff. We strive to provide a comfortable and enjoyable experience for all of our guests. Your comments will be shared with our team to continue to improve our service. We hope to have the opportunity to host you again in the future.Sincerely,Management TeamHilton Garden Inn Orlando East/UCF Area
3.0分
家庭亲子
Not the best around the area. Breakfast was cold and nothing special. Building is kind of run down.
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酒店回复: Dear Johanny,We appreciate your feedback and are sorry to hear that your experience did not meet your expectations. We are glad you found some positive aspects during your stay. Your comments about the breakfast and the building have been noted and will be shared with our team for improvement. We strive to provide a pleasant stay for all guests and will work to address the issues you have highlighted. We hope you will give us another chance to exceed your expectations in the future.Sincerely,Management TeamHilton Garden Inn Orlando East/UCF Area
4.0分
其他
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Nice staff, average room
The staff was very accommodating and nice. The carpet and furniture was a little dated and the craftsmanship of the updated renovations to the bathroom was less than professional.
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酒店回复: Thank you for taking the time to share your experience. We appreciate your business and look forward to you staying with us again.
4.0分
其他
loud A/C
A/C unit was very loud and turned on and off every 20 minutes. Hard to sleep with the noise coming and going.
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酒店回复: Thank you for taking the time to share your experience. We appreciate your business. We apologize about the A/C noise and that we did not exceed your expectations. We hope you give us another opportunity to serve you.
4.0分
其他
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Nice and clean but homeless people in the parking lot made the night time check in odd because one was aggressively pressing for money while I'm unloading the car.
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酒店回复: Dear Jonathan,Thank you for sharing your feedback with us. We are glad you found our hotel nice and clean. We apologize for the experience you had with homeless individuals in the parking lot. We are addressing this issue to ensure the safety and comfort of all our guests. We appreciate your understanding and hope to welcome you back for a better experience in the future.Sincerely,Management TeamHilton Garden Inn Orlando East/UCF Area
2.0分
其他
A/C was poor was not cooling properly.
The water has a strange smell.
Everything feels old and outdated.
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酒店回复: Dear Enriangel,We appreciate your feedback and are glad you took the time to share your experience with us. We are sorry to hear that your stay did not meet your expectations. We will address the issues you mentioned regarding the A/C and water quality with our maintenance team to ensure they are resolved promptly.We are constantly working on updating our property and facilities to provide a more enjoyable experience for our guests. We hope you will consider giving us another chance in the future to show you the improvements we have made.Thank you for staying with us.Sincerely,Management TeamHilton Garden Inn Orlando East/UCF Area
5.0分
其他
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Bugs in the Bathroom
The only complaint I have is there were bugs in the bathroom that came out in the middle of the night when I was using the bathroom. I told the front desk person and she told me they would have someone take care of it. It was fine the next night, but the bugs were back the night after that one. I was very unhappy that the problem was unsolved.
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酒店回复: Dear Kathleen,We appreciate you taking the time to share your feedback with us. We are delighted to hear that you enjoyed your overall stay and rated us a 10 out of 10. It is disheartening to learn about the bugs in the bathroom and the inconvenience it caused you. Rest assured, we have addressed this issue with our team to ensure it is properly taken care of to prevent any future occurrences. We hope this experience will not deter you from considering a return visit in the future. Your comfort and satisfaction are important to us, and we look forward to the opportunity to serve you better.Sincerely,Management TeamHilton Garden Inn Orlando East/UCF Area
1.0分
商务出差
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We left early and didn't spend the night. The room smelled really bad. Carpet was funky and dirty. Needs to be cleaned or replaced. Bathroom had mold everywhere. The whole in the sink was black and nasty.
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酒店回复: Thank you for staying with us and for sharing your feedback. I sincerely apologize that your experience was not up to the standards we strive to provide. I’m very sorry to hear about the issues you encountered with the room, including the odor, condition of the carpet, and the cleanliness of the bathroom. This is certainly not the impression we want to leave with our guests.Your comments have been shared with our housekeeping and maintenance teams so we can address these concerns immediately. We truly value your feedback, as it helps us improve, and I regret that your stay was cut short due to these conditions.We hope to have the opportunity to provide you with a much better experience in the future
很棒的体验
很棒的酒店！
酒店员工非常友好热情，乐于助人。地理位置优越，房间干净宽敞。早餐也很不错。强烈推荐！
房子老旧，顶楼走廊和我们房间里都有霉味。太恶心了。工作人员超级好。早餐服务员应该去四五星级酒店找份工作。
Not the best around the area. Breakfast was cold and nothing special. Building is kind of run down.
Nice staff, average room
The staff was very accommodating and nice. The carpet and furniture was a little dated and the craftsmanship of the updated renovations to the bathroom was less than professional.
loud A/C
A/C unit was very loud and turned on and off every 20 minutes. Hard to sleep with the noise coming and going.
Nice and clean but homeless people in the parking lot made the night time check in odd because one was aggressively pressing for money while I'm unloading the car.
A/C was poor was not cooling properly.
The water has a strange smell.
Everything feels old and outdated.
Bugs in the Bathroom
The only complaint I have is there were bugs in the bathroom that came out in the middle of the night when I was using the bathroom. I told the front desk person and she told me they would have someone take care of it. It was fine the next night, but the bugs were back the night after that one. I was very unhappy that the problem was unsolved.
We left early and didn't spend the night. The room smelled really bad. Carpet was funky and dirty. Needs to be cleaned or replaced. Bathroom had mold everywhere. The whole in the sink was black and nasty.