酒店回复: Thank you for taking the time to share your experience. I sincerely apologize for the issues you encountered during your stay. I personally came to your room to assist and immediately offered to transfer you to another room with a working stove. Even after you declined to move, I then offered you the option to finish preparing your meal in a different room without having to relocate all of your belongings completely. You declined all offers to resolve the issue with the stove, and in an effort to make amends, we also added 10,000 extra Bonvoy Points to your account for the inconvenience.You mentioned that you had a secondary source to finish your meal and preferred not to deal with the hassle, and both the front desk agent and I apologized multiple times during our conversation. I’m truly sorry that your stove was not functioning correctly, but please know that we took immediate measures to correct the issue while you were here.We appreciate your feedback and the opportunity to address your concerns. Should you decide to stay with us again, we would love the chance to provide you with a seamless and enjoyable experience.

酒店回复: Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you encountered during your stay, especially regarding the room request for your wife’s accessibility needs.While we do our best to accommodate all requests based on availability, we deeply regret that we were unable to provide the room type you were expecting. We understand how frustrating and disappointing this must have been, particularly given the importance of the requested accessibility features. This is not the experience we want for our guests, and we truly regret any added stress this caused during an already busy travel period.Please know that your concerns have been shared with our team so we can take the necessary steps to prevent this from happening in the future. We value your feedback and sincerely hope you might consider giving us another chance in the future.

酒店回复: Thank you for sharing your feedback with us. We're genuinely sorry to hear that the condition of your accommodation did not meet your expectations. We strive to provide clean and comfortable spaces for all our guests, and we regret that we fell short in your experience.We understand your frustration, especially considering the limited options available during your event. Please rest assured that we are taking your comments seriously and will be addressing this issue to ensure future improvements.We hope to have the opportunity to better serve you in the future, and we are committed to making your next stay a much more enjoyable one.

酒店回复: Thank you for taking the time to share your feedback with us.We’re glad to hear you enjoyed our pet-friendly spaces and the convenience of having a fridge and microwave in your room. 🐾 At the same time, we sincerely apologize for the inconvenience you faced with the TV in your first room, and then with the coffee pot in the second room. We know how frustrating it must have been to have to change rooms late at night after getting settled, only to encounter another issue.Please know your comments have been shared with our maintenance and housekeeping teams for immediate follow-up to ensure these details are addressed and do not affect future stays.We appreciate your patience and understanding, and we hope to have the opportunity to welcome you back for a smoother, more comfortable visit next time.

酒店回复: Thank you for sharing your comments with us.We’re glad to hear your overall experience was good, and we truly appreciate your suggestions regarding room upkeep and freshness. We apologize for the concern you noted with bathroom cleaning details and for the need for more air freshening options. Your feedback has been shared with our housekeeping team to ensure closer attention to detail moving forward.We’re always looking for ways to enhance guest comfort, and your input helps us improve. Thank you again for choosing to stay with us—we hope to welcome you back soon for an even better experience.