酒店回复: Dear Tim,Thank you for taking the time to share your detailed feedback. We're so glad to hear you enjoyed the cleanliness of both your room and our lobby, and that our team’s friendliness made a positive impact on your stay—we truly value that connection with our guests.We do apologize for the concerns you experienced with the pool and fitness room. We have regular pool cleaning and water treatment services in place, and we will be following up with our service provider to ensure a higher level of care moving forward. As for the pool towels and umbrellas, due to recent weather conditions, we were unable to keep them out at the pool area for safety reasons. However, pool towels are always available at the front desk upon request.We also appreciate your comments regarding the fitness room. Your concerns about the treadmill’s condition and the room’s ventilation have been shared with our management team, and we’ll be reviewing how we can enhance both the equipment and overall comfort.Thank you again for your helpful insights. We hope to welcome you back and provide an even better experience on your next visit.
酒店回复: Dear Christine,Thank you so much for your thoughtful review! We’re delighted to hear that we exceeded your expectations and that your stay was such a pleasant surprise. It’s wonderful to know you found the property well cared for and our team genuinely welcoming. Your kind words truly mean a lot to us, and we’re honored to be considered one of the best places you’ve stayed. We hope to welcome you back again soon!
酒店回复: Dear Antonio,Thank you for the kind words! We're so happy to hear you had an excellent stay and appreciated the quick check-in and check-out process, as well as the comfort of your room. It’s great to know you enjoyed the breakfast, found value in the amenities like free parking and Wi-Fi, and that the quality of the sheets and pillows stood out. We truly appreciate your feedback and look forward to welcoming you back again soon!
5.0分
其他
原文
翻译提供方：Google
虽然这不是最新、最时尚的酒店，但它小巧、安静，而且靠近您可能需要的一切。
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酒店回复: Dear Timothy,Thank you for your feedback! We’re glad you enjoyed the quiet atmosphere and convenient location. We work hard to provide a clean, comfortable environment and truly appreciate your comments. We look forward to welcoming you back again soon!
5.0分
其他
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Yes the rooms were spotless. The bed was so comfortable. The staff from the initial check in and throughout my stay were very generous. I will recommend to daily and friends
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酒店回复: Thank you so much for the kind words! We’re delighted to hear you enjoyed the spotless room, comfortable bed, and generous service from our team. We truly appreciate your recommendation and look forward to welcoming you—and your family and friends—back again soon.
5.0分
其他
The room was very comfortable and cleaned every day. The staff was pleasant and professional.
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酒店回复: Dear Guest,Thank you for taking the time to share your positive experience following your recent stay.We are delighted to hear that you found your room very comfortable and appreciated the diligent, daily housekeeping service. Our team is committed to maintaining a clean and welcoming environment for all our guests.Furthermore, we are proud to know that our staff was perceived as pleasant and professional. We strive to deliver exceptional service, and your acknowledgement is the best reward for our team.We look forward to welcoming you back in near future.Warm regards,Hotel ManagementHoliday Inn Express & Suites – Palm Bay
3.0分
家庭亲子
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We received high recommendations for this property; however, our room had a black substance covering various surfaces. The bathroom was in a filthy condition, with a dirt ring around the tub and built-up grime in the corners. Additionally, the sink had dirt scattered across it. I spoke to the manager, and the room was cleaned the next morning since we checked in at 3:06 AM. We provided photos of the room and our findings to the manager.
On the second night, the room lost power; the lights over the bed and the nightstand outlet stopped working. We had to wait until the next day for maintenance to address the issue. We are now waiting for management to provide some form of compensation for the inconveniences we experienced over the weekend.
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酒店回复: We sincerely apologize for the cleanliness and maintenance issues you encountered during your stay. This is certainly not the experience we aim to provide, and we regret the inconvenience it caused you.As discussed with you on Friday morning, because your reservation was booked through a third-party site, we’re unable to adjust the rate or apply discounts directly, as those rates are locked by the booking channel. However, we’d like to make it right by enrolling you in our IHG One Rewards program and depositing bonus points as a gesture of goodwill for the inconveniences you experienced.Please reach out to the hotel directly so we can complete your IHG enrollment and ensure your points are added. We appreciate your feedback, as it helps us improve, and we hope to have the opportunity to better serve you in the future.Kind regards,Diana P.
房子干净整洁，就在I95边上，方便
中规中矩的美式旅馆
很棒的酒店，非常干净。
房间和大堂非常干净，气味也很好闻。工作人员非常友好，每天都会和我们互动。我们遇到的一个问题是泳池很脏，我们去的时候大部分时间都是水面和底部都有虫子和碎屑。有时还会感觉皮肤黏糊糊的。泳池边没有遮阳伞，无法遮挡佛罗里达的烈日，这无疑限制了泳池的活动。我们去了几次，都没有泳池毛巾。我们还使用了健身房，里面有跑步机和椭圆机。跑步机的维护很差，尤其是滚轮生锈和皮带润滑不足。这个房间也非常闷热潮湿，尤其是在多人使用的情况下。真的需要加装风扇或改善通风。如果这些问题得到解决，我们肯定会再次入住这里。
我们住过很多酒店和汽车旅馆，说实话，我对这家酒店没抱太大期望，但它却让我惊喜。这里不仅干净，而且服务周到，每个人都非常友善！这是我们住过的最好的地方之一。谢谢！
棕榈湾的优质住宿
住宿条件极佳，入住和退房速度非常快，早餐美味，公寓舒适，床单和枕头舒适；价格合理，提供免费停车和无线网络。
虽然这不是最新、最时尚的酒店，但它小巧、安静，而且靠近您可能需要的一切。
Yes the rooms were spotless. The bed was so comfortable. The staff from the initial check in and throughout my stay were very generous. I will recommend to daily and friends
The room was very comfortable and cleaned every day. The staff was pleasant and professional.
We received high recommendations for this property; however, our room had a black substance covering various surfaces. The bathroom was in a filthy condition, with a dirt ring around the tub and built-up grime in the corners. Additionally, the sink had dirt scattered across it. I spoke to the manager, and the room was cleaned the next morning since we checked in at 3:06 AM. We provided photos of the room and our findings to the manager.
On the second night, the room lost power; the lights over the bed and the nightstand outlet stopped working. We had to wait until the next day for maintenance to address the issue. We are now waiting for management to provide some form of compensation for the inconveniences we experienced over the weekend.