酒店回复: Thank you for taking the time to share your feedback. We are delighted to hear that you had an amazing and comfortable stay with us! We look forward to welcoming you back soon for another wonderful experience. Best Regards,
4.0分
其他
原文
翻译提供方：Google
伟大的
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酒店回复: Thank you for taking the time to provide us with your feedback. We are happy to hear that you enjoyed your stay with us. We hope to have you back again!!
5.0分
商务出差
Has a very nice pool nice hot tub. The free breakfast is decent with a omelette station I really enjoyed it
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酒店回复: Dear Guest,Thank you for your wonderful feedback! We are delighted to hear that you enjoyed our pool and hot tub, and that our breakfast was delicious during your stay. We appreciate your kind words and look forward to welcoming you back again soon.
2.0分
其他
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The room was partially clean. My wife and I actually went to Walmart and bought some cleaning supplies. The bathroom door had to be forcibly shut. I had to shut it for my wife every time because she could not. The towel hook behind the door fell off and hit me on the arm. I was very disappointed with my stay. I am a huge fan of the Embassy suites and the Hilton brand as a whole. It may be time to look for another hotel for my travels.
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酒店回复: Dear Guest,Thank you for your feedback. We sincerely apologize for the cleanliness of your room and will address this matter with our housekeeping manager to ensure it does not happen again. Regarding the issues with the door and hook, I will also discuss these with our chief engineer for prompt resolution. We hope to have the opportunity to serve you again and provide a much-improved experience.Best regards,
2.0分
朋友出游
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The front desk personnel could not find my reservation although I had a confirmation number from ******* and my card was charged for the room I booked. After 15 min of looking in their system the desk attendant says oh I see what happened you were booked a room that is not available that is why I could not find you. They had another room available the hotel put us in which was only one king bed and not a room with 2 double beds. I had already paid so this room I was stuck with since it was the middle of the night like 1am my friend and I don’t know the area we were going on a cruise the next day and we were bone tired from traveling all day. How can it be allowed for a third party like ******* confirm rooms that are not available. The embassy suites should have some responsibility in not allowing bookings that are unavailable. Had I known a room was not available I would have made different travel plans. I spoke with the front desk and a manager on the poor treatment and they did not care at all. If no rooms had been available I would have had no where to stay even though the money for the room I booked and already been taken out of my account. I have never been treated so poorly especially prepaying for a room and being far away from home.
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酒店回复: Dear Ms. Foust,We sincerely apologize for the inconvenience you experienced during the check-in process, including the difficulty locating your reservation and the discrepancy in your room type. Our management team would appreciate the opportunity to speak with you directly about your stay. We hope to have the chance to welcome you again in the future.Best regards,
4.0分
其他
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I was not aware of the $25 parking fee. I have stayed at Embassy Suites many times and never been charged a parking fee before. Both people at the front desk who checked me in never mentioned it.
酒店附近有很多商店和餐厅，离海滩也只有10分钟路程！房间很宽敞，棒极了！！还配有冰箱和微波炉。
房间虽然有些旧，但打扫得很干净，床也很舒服。
Eddie 是最好的调酒师
我喜欢这家酒店。
很不错的酒店，但是停车费每天 25 美元！！！我们只能摇头。
伟大的
Has a very nice pool nice hot tub. The free breakfast is decent with a omelette station I really enjoyed it
The room was partially clean. My wife and I actually went to Walmart and bought some cleaning supplies. The bathroom door had to be forcibly shut. I had to shut it for my wife every time because she could not. The towel hook behind the door fell off and hit me on the arm. I was very disappointed with my stay. I am a huge fan of the Embassy suites and the Hilton brand as a whole. It may be time to look for another hotel for my travels.
The front desk personnel could not find my reservation although I had a confirmation number from ******* and my card was charged for the room I booked. After 15 min of looking in their system the desk attendant says oh I see what happened you were booked a room that is not available that is why I could not find you. They had another room available the hotel put us in which was only one king bed and not a room with 2 double beds. I had already paid so this room I was stuck with since it was the middle of the night like 1am my friend and I don’t know the area we were going on a cruise the next day and we were bone tired from traveling all day. How can it be allowed for a third party like ******* confirm rooms that are not available. The embassy suites should have some responsibility in not allowing bookings that are unavailable. Had I known a room was not available I would have made different travel plans. I spoke with the front desk and a manager on the poor treatment and they did not care at all. If no rooms had been available I would have had no where to stay even though the money for the room I booked and already been taken out of my account. I have never been treated so poorly especially prepaying for a room and being far away from home.
I was not aware of the $25 parking fee. I have stayed at Embassy Suites many times and never been charged a parking fee before. Both people at the front desk who checked me in never mentioned it.