酒店回复: Thank you so much for your positive feedback! We are delighted that you enjoyed the cleanliness and comfort of the room, as well as the peaceful surroundings.The location close to the station and the tramway is a real asset, as is the view of the ramparts, which many of our guests appreciate.We will pass on your compliments to our team, who will be happy to have contributed to making your stay enjoyable by advising you on local sites and good addresses.

酒店回复: Thank you for taking the time to share your impressions, although we regret that your stay did not fully meet your expectations.Our hotel is indeed located on the outskirts of the old town, in a quiet and popular area, about 10 minutes' walk from the historic centre - a compromise that many travellers find pleasant for combining tranquillity with easy access to the sights.As far as in-room facilities are concerned, we offer simple, functional comfort, with a balanced approach to value for money. However, we have taken good note of your comments about the kettle and fridge - features that we will consider adding to better meet the needs of our international clientele.As for car hire, it's true that most agencies are located around the TGV station, a few kilometres away, which is common in the region. Prices vary according to periods and availability, independently of our establishment.We are pleased that you appreciated the cleanliness of the premises, as well as the proximity of the supermarket, which is indeed very convenient for our visitors.Thank you again for your comments, which help us to improve.Yours sincerely

酒店回复: 您好！ 感谢您抽出时间分享您的反馈。 我们很高兴您觉得酒店的舒适度符合您对宜必思二星级酒店的期望，而且空间足够容纳两人入住。 我们的客房不配备水壶或冰箱，这些设施通常只有美居或诺富特等高端酒店才提供。不过，我们的团队随时准备为您提供帮助，或根据需要指导您使用其他服务。 我们期待很快再次欢迎您的到来。 此致，

酒店回复: Dear,Thank you for taking the time to share your experience. We’re glad to hear you appreciated the quality of our service. However, we sincerely apologize for the inconveniences you encountered in your room, especially the plumbing issues and the resulting unpleasant odor. This is not the level of comfort we aim to provide our guests. Please rest assured that we have passed your feedback to our maintenance team to address these problems promptly.We hope to have the opportunity to welcome you again and provide you with a stay that better meets your expectations.

酒店回复: Hello,Thank you for taking the time to share your feedback.We’re glad to hear that you appreciated the hotel’s location next to the historic city walls, as well as the convenience of the free parking — definitely a real asset for our guests.We also take note of your comments regarding the room amenities. It’s true that the rooms currently do not include a kettle or a refrigerator, and we understand that this may have caused some inconvenience. Your suggestions are valuable and will certainly be considered as we work to improve guest comfort.We hope to have the pleasure of welcoming you again on a future visit to Avignon.Best regards,

酒店回复: Hello, Thank you for your feedback ! We are delighted that you enjoyed our location and value for money.Your satisfaction is our greatest reward. We hope to see you soon !Best regards

酒店回复: Merci beaucoup pour votre retour ! Nous sommes ravis que l’environnement, l’hygiène et la qualité de service aient été à la hauteur de vos attentes.Au plaisir de vous accueillir à nouveau très bientôt !

酒店回复: Many thanks for your feedback! We are delighted that you liked the cleanliness and organisation of the premises. Your recommendation means a lot to us.