酒店回复: Dear Puyangliqingzhao,Thank you so much for taking the time to share your delightful experience at Capella Ubud. We are thrilled to hear that you found our design and unique tent offerings captivating and memorable. Our aim has always been to create an immersive environment that celebrates the beauty of nature while providing our guests with a truly exceptional experience. The wildlife encounter embodies the spirit of jungle adventure.We are thrilled that you appreciate the intricate details that go into each tent, reflecting the rich culture and stunning landscape of Ubud. It was a pleasure to have you with us, and we hope to welcome you back for another journey into our serene wilderness.Warm regards,ChristianChristian JaquierGeneral Manager

酒店回复: Dear Valued Guest,Thank you for taking the time to share your thoughtful feedback about your recent stay at Capella Ubud. We truly appreciate your kind words and are delighted to hear that your experience exceeded expectations. It warms our hearts to know you enjoyed the delights of our culinary offerings and the attentive service our team strives to provide. We're thrilled you found the white water rafting to be a relaxing and enjoyable experience.We also appreciate your candid feedback regarding the wooden steps. Our guests' safety and comfort are our top priorities, and we are actively working to enhance guests' experience.Thank you for considering a return visit to Capella Ubud. Each return visit brings new memories to cherish, and we look forward to welcoming you back to create more unforgettable moments.Very best regards,Christian JaquierGeneral Manager

酒店回复: Dear Guest,Thank you for taking the time to share your experience at Capella Ubud. I am truly sorry to hear about the challenges you encountered during your stay. We genuinely appreciate your feedback, as it provides us with valuable insights into our service and facilities.Your comments regarding the service experience during check-in and check-out, the breakfast experience, pool service and motorbike rental are taken with utmost attention for improvement. We will review our processes to prevent such occurrences in the future.Thank you once again for your invaluable feedback. We hope to welcome you back in the future, allowing us to provide a stay that reflects the actual Capella Ubud experience.Very best regards,ChristianChristian JaquierGeneral Manager

酒店回复: Dear Guest,Thank you for taking the time to share your wonderful experience at Capella Ubud. We are delighted to hear that you found your stay to be extraordinary and immersive. Our team takes great pride in creating an environment that encapsulates the wild luxury of jungle life, and it brings us joy to know that our attention to detail resonated with you.Vidi is indeed a gem of our team, and I will be sure to pass along your kind words. Every interaction shapes our guests' experience, and it's heartening to know that his friendly and proactive approach made a difference during your stay.We truly appreciate your feedback and look forward to welcoming you back for another unforgettable adventure in the heart of Ubud.Warm regards,ChristianChristian JaquierGeneral Manager

酒店回复: Dear ZhizuchangleYXL,Warmest greetings from Capella Ubud.Thank you for entrusting us with such an important holiday as your Birthday celebration. We sincerely appreciate you taking the time to provide us with treasured insight about your stay. First and foremost, we sincerely apologise for the shortcomings you encountered during your stay. We understand that the river tent location is secluded in the jungle's heart, and the access via some stairs could be challenging. We recommend the Terrace and Rainforest Tents for guests who prefer to stay near the camp facilities.All your feedback is received with genuine interest towards improvement. It's our greatest ambition to provide every guest with the highest level of service, care and seamless experiences. Should the opportunity arise to return you to our neighbourhood, welcoming you back would be a wonderful treat. We would be pleased to assist you with any personalised planning we may arrange.With my Fondest Regards,MarkMark SwintonGeneral Manager

酒店回复: Dear Guest,Warmest greetings from your Capella home in Ubud.Thank you for choosing our camp for your recent holiday in Bali.We are delighted you enjoyed our camp environment, stunning nature, and the hospitality of our team.We appreciate your positive review, which inspires us to continue our journey to create memorable experiences for our guests.We hope to welcome you back soon for another unforgettable stay.Very best regards,MarkMark SwintonGeneral Manager

酒店回复: Dear Valued Guest,Greetings from your Capella home in Ubud.Thank you for taking the time to share your wonderful experience at Capella Ubud. We are thrilled to hear that you found your trip impeccable and enjoyed our unique environment. It's rewarding to know you appreciated the distinctive design of your tent and the beauty of The Cistern swimming pool.We appreciate your feedback regarding the omakase dinner. Our culinary team continually strives to enhance the dining experience, and your insights are invaluable in helping us achieve this goal.We look forward to welcoming you back for another visit.Very best regards, ChristianChristian JaquierGeneral Manager

酒店回复: Dear Valued Guest,Thank you so much for taking the time to share your wonderful experience at Capella Ubud. We are thrilled to hear that our unique tent accommodations and the beauty of the rainforest environment contributed to a memorable vacation, even during the rainy season.It’s delightful to know that the soothing sounds of nature helped create a peaceful atmosphere for your stay and that you enjoyed our authentic Indonesian cuisine. Our team takes great pride in providing warm and enthusiastic service, and your kind words will surely inspire them.We appreciate your tip about WeChat for understanding check-in requirements; we strive to make the experience as seamless as possible for our guests. We hope to welcome you back soon so you can indulge in even more complimentary activities and enjoy everything our lush surroundings offer.Wishing you safe travels and many more adventures.Very best regards, Mark SwintonGeneral Manager

酒店回复: 亲爱的客人， 向您致以巴厘岛乌布 Capella 酒店最诚挚的问候。非常感谢您最近的光临。 我们真诚地感谢您抽出时间向我们提供有关您住宿的宝贵见解。最重要的是，我们希望您感觉好些。 非常感谢您对免费活动、入住和礼宾服务选择的重要反馈。 我们真诚地希望收到您的所有反馈，以求改进。我们最大的愿望是为每位客人提供最高水平的服务、关怀和无缝体验。 如果您将来有机会再次前往巴厘岛乌布 Capella 酒店，欢迎您再次光临将是一种美妙的享受。我们很乐意协助您安排任何个性化计划。 致以最诚挚的问候， 马克 马克·斯温顿 总经理

酒店回复: Dear Guest,Warmest greetings from Capella Ubud.Thank you for your recent stay with us. We are delighted you enjoyed our camp environment, stunning nature, and the hospitality of our team. We appreciate your positive review, which inspires us to continue our journey to create memorable experiences for our guests. We hope to welcome you back soon for another unforgettable stay.Very best regards,MarkMark SwintonGeneral Manager