酒店回复: Please accept this communication as a clarification regarding your recent stay at our hotel.Due to the specific room category you reserved, your accommodation was situated on the ground floor. We also wish to address the concerns you raised during your stay. Each of these concerns was thoroughly investigated, and the findings did not substantiate the claims made.While we understand your dissatisfaction, we must emphasize our commitment to accurate representation and factual feedback. We appreciate your understanding in this matter.
5.0分
情侣出游
原文
翻译提供方：Google
房间非常宽敞干净。工作人员非常乐于助人。浴室光线充足。唯一的不足是马桶需要更高一些。
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酒店回复: Thank you for your kind words about your stay! We’re delighted to hear that you had such a wonderful time here at our hotel. We strive to provide the best experience possible and are thrilled to know that we succeeded.
5.0分
家庭亲子
原文
翻译提供方：Google
非常安静和干净
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酒店回复: Thank you for your kind words about your stay! We’re delighted to hear that you had such a wonderful time here at our hotel.
3.0分
其他
原文
翻译提供方：Google
好的
酒店回复: Thank you for your feedback.
5.0分
其他
waffle machine broken, oatmeal packaged, no bacon, sausage trays were always empty, no biscuits. Need to be consistent and ready to serve breakfast
酒店回复: Thank you for your feedback
5.0分
其他
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The attendant at breakfast was beyond exceptional! Everything was hot and delicious. She even apologized for burning the biscuits— they weren’t even overdone. She said she likes them light and fluffy, and if they don’t look like that, they were overdone. Her attitude was bubbly and infectious! Made for an absolutely beautiful start to the morning!
5.0分
情侣出游
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The hotel stay was great, the property seemed very clean. A plus is the staff is super friendly. The continental breakfast was tasty and plentiful ! Next time we’re on the way to Tennessee this is gonna be our stop every time.
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酒店回复: Thank you for your kind words about your stay! We’re delighted to hear that you had such a wonderful time here at our hotel. We strive to provide the best experience possible and are thrilled to know that we succeeded.
工作人员很友好，我们没有任何问题。早餐相当不错！酒店也很干净！
前台服务超棒，热情周到又体贴。酒店位置也很便利，离机场很近。
我生日那天去了城堡，之后就住进了这家酒店。酒店干净整洁，非常棒。
我们特别喜欢这里，下周末还要再来一次！
如果您通过********在预订中添加备注，请务必谨慎。我预订了一间带浴缸和独立淋浴间的大床房，准备在周末度假庆祝我妻子的生日。我们最近遇到了一些麻烦，想暂时休息一下。我在备注中写道，不要住一楼，不要靠近电梯，因为我睡眠很浅。结果我到了之后，他们给了我一间一楼的房间，就在电梯旁边（103房间）。好吧，这还不是最糟糕的……在我妻子生日那天，他们给了我们一间“无障碍客房”，也就是专为老人或残障人士准备的客房。如果您是女性或已婚人士，您一定非常清楚这样做的后果！！！我当然要求换房，但被告知酒店已经订满了。好吧，乐趣还没结束，房间和电梯确实很吵，我根本睡不着，无障碍淋浴间也很脏，百叶窗上有一些奇怪的痕迹，像是巧克力（我真希望是）和臭虫。好消息是，我们还遇到了几只蜘蛛想吃它们，问题是，当你想睡觉的时候感觉到它们，可就不好玩了。我真希望可以把照片和视频上传到这里，不过别担心，它们会发布在猫途鹰和我的社交媒体Martin Motors Media上！我给几颗星是因为早餐鸡蛋确实不错，不过，这不足以弥补我开车回家挠虫子咬的三个小时不眠之夜……下次我一定要住凯悦酒店 :')
房间非常宽敞干净。工作人员非常乐于助人。浴室光线充足。唯一的不足是马桶需要更高一些。
非常安静和干净
好的
waffle machine broken, oatmeal packaged, no bacon, sausage trays were always empty, no biscuits. Need to be consistent and ready to serve breakfast
The attendant at breakfast was beyond exceptional! Everything was hot and delicious. She even apologized for burning the biscuits— they weren’t even overdone. She said she likes them light and fluffy, and if they don’t look like that, they were overdone. Her attitude was bubbly and infectious! Made for an absolutely beautiful start to the morning!
The hotel stay was great, the property seemed very clean. A plus is the staff is super friendly. The continental breakfast was tasty and plentiful ! Next time we’re on the way to Tennessee this is gonna be our stop every time.