I booked on ******* and the clerk let me know I had a handicap room which was okay but the bed was so small only one pers fit comfortably and I was supposed to have a King suite soooo I don’t know if I will stay again. For the money the room isn’t up to date.
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酒店回复: Dear Guest,We are pleased that you found aspects of your stay workable and appreciate you sharing your thoughts. Your feedback helps us understand what contributed positively during your visit. You also mentioned receiving an accessible room instead of the King suite you expected, along with concerns about the bed size and the overall condition of the room. We are reviewing these details to strengthen accuracy in room assignments and improve the quality and feel of our accommodations for future stays.Sincerely,Hotel Manager
5.0分
其他
This will be my favorite place to stay for now on when I’m in Memphis just a beautiful and comfortable place to stay
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酒店回复: Dear Marvin,We are thrilled to hear that your stay was so enjoyable and that you found our hotel beautiful and comfortable. It is wonderful to know we have become your preferred choice in Memphis. Your feedback motivates our team to continue providing a welcoming and high-quality experience for every guest, every visit.Sincerely,Hotel Manager
2.0分
其他
Seems over run from people living there. Couldn’t use the gym as it looked like it was a daycare with toddlers playing inside.
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酒店回复: Dear Guest,"Thank you for your feedback. We’re very sorry to hear that your experience with the gym and property atmosphere was not as expected. We’ll review your comments carefully to ensure a better experience for all our guests in the future."Sincerely, Hotel Manager
5.0分
其他
Room was extremely quiet. Could not hear anything from anyone- not Even the hall.
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酒店回复: Dear Margie,We are delighted that your stay was enjoyable and that the quietness of the room made your visit so comfortable. It is wonderful to know that the peaceful environment allowed for a relaxing experience. Feedback like yours encourages our team to continue maintaining a calm and welcoming atmosphere for every guest.Sincerely,Hotel Manager
3.0分
其他
Believe there was a camera above my television. I have a gadget and was in room 413.
It went off in my bedroom but not over my sofabed. In the white thing.
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酒店回复: Dear Guest,Thank you for sharing your feedback. We are pleased that you took the time to provide your thoughts about your stay. We regret that you felt uncomfortable in your room and had concerns regarding what you believed to be a camera. Please be assured that guest privacy and security are a top priority, and no surveillance equipment is installed inside guest rooms. We will review the matter immediately to ensure you feel confident and secure during any future visits.Sincerely,Hotel Manager
5.0分
其他
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I loved my stay! The carpet in my room had a bit of a damp smell, like it wasn’t fully dried, but overall everything was amazing. The staff was very friendly, helpful, and attentive to my needs. The room was spacious and comfortable. The air conditioner could use some cleaning or maintenance, since in the first 10 minutes it gave off a strange odor, but it wasn’t a big issue—just something I noticed.
In general, everything was great. The hotel is close to different stores, it felt secure, and I’ll definitely recommend it and come back.
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酒店回复: Dear Yenifer,We are thrilled to hear that you loved your stay and found our staff friendly, helpful, and attentive. We also appreciate your feedback regarding the carpet and air conditioner, and we will address these maintenance details to improve future guest experiences. It is wonderful to know you found the room spacious, comfortable, and the location convenient and secure. Your recommendation means a lot to us, and we look forward to welcoming you back.Sincerely,Hotel Manager
3.0分
其他
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Won’t stay at a Candlewood again
The Hotel had a musty smell thru out the building. The carpet in our room was stained, there was mold on the bathroom ceiling and there were bugs in the kitchen.
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酒店回复: Dear Guest,We’re very sorry to hear about the condition of your stay. The musty smell, cleanliness concerns, and maintenance issues you described are not acceptable, and we’ll be addressing them with our team immediately. Thank you for bringing this to our attention.Sincerely, Hotel Manager
5.0分
情侣出游
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Our stay was stress-free and relaxing despite being in the midst of a cross country move with 3 dogs! The staff was kind, helpful, and very understanding. We appreciated that the hotel had a security guard making the rounds at night in the parking lot as well. The pillows were squishy and so soft I overslept on purpose. Overall 10/10!
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酒店回复: Dear Guest,Thank you for your wonderful review! We’re so glad our team and amenities made your stay relaxing during such a busy time. We appreciate your 10/10 and hope to welcome you and your dogs again soon!Sincerely, Hotel Manager
收取 50 美元押金，7 天后他们还没有退还，这是一个糟糕的策略。我不知道酒店是否认为损坏或故障会在 7 天后出现，因为他们错了。这就是为什么我认为这将计入房费，这就是为什么预订中约定的费用没有被涵盖的原因。
是的，非常干净。
I booked on ******* and the clerk let me know I had a handicap room which was okay but the bed was so small only one pers fit comfortably and I was supposed to have a King suite soooo I don’t know if I will stay again. For the money the room isn’t up to date.
This will be my favorite place to stay for now on when I’m in Memphis just a beautiful and comfortable place to stay
Seems over run from people living there. Couldn’t use the gym as it looked like it was a daycare with toddlers playing inside.
Room was extremely quiet. Could not hear anything from anyone- not Even the hall.
Believe there was a camera above my television. I have a gadget and was in room 413.
It went off in my bedroom but not over my sofabed. In the white thing.
I loved my stay! The carpet in my room had a bit of a damp smell, like it wasn’t fully dried, but overall everything was amazing. The staff was very friendly, helpful, and attentive to my needs. The room was spacious and comfortable. The air conditioner could use some cleaning or maintenance, since in the first 10 minutes it gave off a strange odor, but it wasn’t a big issue—just something I noticed.
In general, everything was great. The hotel is close to different stores, it felt secure, and I’ll definitely recommend it and come back.
Won’t stay at a Candlewood again
The Hotel had a musty smell thru out the building. The carpet in our room was stained, there was mold on the bathroom ceiling and there were bugs in the kitchen.
Our stay was stress-free and relaxing despite being in the midst of a cross country move with 3 dogs! The staff was kind, helpful, and very understanding. We appreciated that the hotel had a security guard making the rounds at night in the parking lot as well. The pillows were squishy and so soft I overslept on purpose. Overall 10/10!