酒店回复: Dear Teddy, Thank you for taking the time to share your experience. We sincerely regret that your stay did not meet expectations and apologize for the challenges you encountered. We fully recognize the importance of a clean, well-maintained environment, and it is clear we fell short of delivering that standard. Your concerns have been shared with our team so they can be addressed promptly. We are committed to providing a welcoming and comfortable stay, and your feedback is invaluable in helping us improve. We hope to restore your confidence in the future.Sincerely,Hotel Management
酒店回复: Dear Daisy,Thank you for taking the time to share your experience. We deeply regret that your stay did not reflect the standards we aim to uphold. Your concerns have been shared with our team for immediate attention, and we apologize for the condition you encountered and any interaction that left you feeling dismissed. Every guest’s comfort matters and your feedback will guide improvements. We hope to have another opportunity to provide a far more positive visit in the future.Sincerely,Hotel Management
1.0分
商务出差
原文
翻译提供方：Google
非常糟糕
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酒店回复: Dear Gissela, Thank you for sharing your feedback. We regret that your stay did not meet your expectations and appreciate you bringing these issues to our attention. Your experience is important to us, and we are committed to addressing the concerns you raised to ensure a better experience for future guests. We hope you will consider giving us another chance to provide the quality service we strive for.Sincerely,Hotel Management
1.0分
商务出差
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Left after one night.
Staff at the front was nice, but the effort put into making the rooms comfortable was nonexistent. I was put on the first floor and immediately found my window was unlocked and there was a large crack going down the glass. Random cars of smokers were pulling up in the parking lot behind my room all night which made me feel unsafe given the condition of the room and window. Whole building smelled of cigarettes. Bugs. No towel for shower.
Sheets seemed clean, but everything else in the room did not.
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酒店回复: Dear Guest, We are sorry to hear about the issues you experienced during your stay. The safety and comfort of our guests are our top priorities, and we regret that the condition of your room and the overall environment did not meet expectations. We also apologize for the lack of towels and the cleanliness concerns you encountered. It’s reassuring to know that our front desk staff provided courteous service, but we understand that this did not outweigh the challenges you faced. Your feedback is extremely valuable, and we will be addressing these matters with our housekeeping and maintenance teams to ensure improvements are made. We hope you will revisit the next time you are in the area to show you our commitment to exceptional hospitality. Sincerely, Hotel Management
1.0分
其他
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The hotel have roaches I mean roaches Falling out the pictures frames cabinets shower head mirrors. We slept with the lights on. Our room floor was very very sticky. This was a hotel from hell very traumatizing situation for my children and I.
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酒店回复: Dear Guest,Thank you for taking the time to share your experience. We are deeply sorry for the distress you and your family experienced during your stay. Pest control is taken very seriously, and we conduct thorough treatments to maintain a clean and pest-free environment. We regret that this was not fully effective in your case and will implement additional preventive measures to improve the situation. As our property accommodates long-term guests, cleanliness can sometimes be affected by varied usage. Our housekeeping team provides bi-weekly service and additional cleanings upon request for a minimal fee. We also regret that the room was not properly inspected before your arrival, and we will address this promptly with our housekeeping staff to ensure greater diligence in future inspections. Your comfort and peace of mind remain our top priorities, and your feedback will help strengthen our standards moving forward.Sincerely,Hotel Management
1.0分
商务出差
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The place was old and dingy. The rooms were old and looked unclean. Some of the dirt looked like it would not come off due to the age of the appliances. There was a big roach on the wall. There were people hanging out in cars in the parking lot doing various things, and this was around midnight. I left after I inspected the room and realized that I could not sleep there.
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酒店回复: Dear Anthony, It was disappointing to read your comments about your visit to our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will address your concerns as we are committed to providing every guest a wonderful experience. Thank you again for your feedback, as this helps us to improve the experience for future guests. We hope you will revisit the next time you are in the area so that we can show you our commitment to exceptional hospitality. Sincerely, Hotel Management
1.0分
其他
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Never got to check in, they had over booked . Then i had to set on the phone for 2 hours while they tryed to fine me a room . Which i wasnt able to get til the next day! Was a terrible experience! I was also told they would refund me $50 for the inconvenience and extremely long wait on the telephone. Still have not received the refund.
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酒店回复: Dear Carol, We sincerely apologize for the inconvenience you encountered with your reservation. We understand how frustrating it must have been to arrive expecting a confirmed room and to be told none were available. Unfortunately, overbooking can occasionally occur, but this does not excuse the situation, and we regret that it was not handled with better communication or care. Your feedback is important and will help us improve coordination and service. We hope to serve you properly in the future. Sincerely,Hotel Management
1.0分
其他
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The refrigerator in my room was rusted from top to bottom how can they even rent such a room to someone.
I couldn't spend one more night there
I was trying to check out I couldn't find anyone on the desk.
I need a refund for 2 days which I am probably not going to get
The other place I went was perfect.
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酒店回复: Dear Philomena, Thank you for sharing your feedback. We regret that the condition of the refrigerator and the difficulty in reaching the front desk impacted your stay. Maintaining functional and well-kept accommodations is very important to us, and your comments will be shared with our team to prevent similar situations. We appreciate the opportunity to address this and hope to provide a more seamless experience in the future.Sincerely, Hotel Management
1.0分
家庭亲子
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people staying around us were respectful .
however the rooms & property was disgusting , infested with roaches and gnats . i couldn’t even take a bite of my food without being swarmed by gnats . roaches was coming out from the pictures behind the bed frames , overall the cleanliness of this place is 0/10. front desk staff was nice and respectful but there was hardly ever anybody in the front office .
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酒店回复: Dear tyheem, Thank you for taking the time to share your feedback. We are pleased that our front desk staff provided courteous and respectful service. However, we sincerely regret that the condition of the rooms and property did not meet your expectations. Maintaining a clean and pest-free environment is a top priority, and your comments will be shared with our team to address the issue immediately and to uphold our hotel's high standards. We hope to have the chance to provide a significantly improved and more comfortable experience on your next visit.Sincerely, Hotel Management
1.0分
其他
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Smelled dirty, dust bunnies rolling down the hallways, and we saw 8 roaches upon entering the room. We turned right back around and left. Did not stay. This hotel should not even be open for business.
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酒店回复: Dear Tamara, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness for all guests, and we will ensure this is addressed appropriately. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely,Hotel Management
发现水槽漏水，马桶也漏水。淋浴杆坏了，掉下来好几次。看得出来房间清洁得不太彻底。蟑螂成群，地板脏兮兮的。我去了前台，告诉了经理。我那天出去了，回来以为房间会有人打扫，结果没有！！！他们只在住满两周后才会打扫房间。真是太糟糕了，客户服务太差。我再也不会住 Extended Stay 了。
太糟糕了，我从来没有住过这样的酒店，有蟑螂，没有毛巾，你得付 1.65 美元买一条毛巾，没有纸巾，当我去办公室时，他们说，对于一家便宜的酒店，我期望什么呢？我为每间房间付了 108 美元，永远不会再住在这家酒店
非常糟糕
Left after one night.
Staff at the front was nice, but the effort put into making the rooms comfortable was nonexistent. I was put on the first floor and immediately found my window was unlocked and there was a large crack going down the glass. Random cars of smokers were pulling up in the parking lot behind my room all night which made me feel unsafe given the condition of the room and window. Whole building smelled of cigarettes. Bugs. No towel for shower.
Sheets seemed clean, but everything else in the room did not.
The hotel have roaches I mean roaches Falling out the pictures frames cabinets shower head mirrors. We slept with the lights on. Our room floor was very very sticky. This was a hotel from hell very traumatizing situation for my children and I.
The place was old and dingy. The rooms were old and looked unclean. Some of the dirt looked like it would not come off due to the age of the appliances. There was a big roach on the wall. There were people hanging out in cars in the parking lot doing various things, and this was around midnight. I left after I inspected the room and realized that I could not sleep there.
Never got to check in, they had over booked . Then i had to set on the phone for 2 hours while they tryed to fine me a room . Which i wasnt able to get til the next day! Was a terrible experience! I was also told they would refund me $50 for the inconvenience and extremely long wait on the telephone. Still have not received the refund.
The refrigerator in my room was rusted from top to bottom how can they even rent such a room to someone.
I couldn't spend one more night there
I was trying to check out I couldn't find anyone on the desk.
I need a refund for 2 days which I am probably not going to get
The other place I went was perfect.
people staying around us were respectful .
however the rooms & property was disgusting , infested with roaches and gnats . i couldn’t even take a bite of my food without being swarmed by gnats . roaches was coming out from the pictures behind the bed frames , overall the cleanliness of this place is 0/10. front desk staff was nice and respectful but there was hardly ever anybody in the front office .
Smelled dirty, dust bunnies rolling down the hallways, and we saw 8 roaches upon entering the room. We turned right back around and left. Did not stay. This hotel should not even be open for business.