Girl at the front desk was awesome. Very friendly. Bed was clean & comfortable. The Hotel & property was not so nice. Fine for 1 night.
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酒店回复: Dear Marianne, We’re so glad you highlighted the warm welcome from our front desk team. It’s wonderful to know their efforts made a difference during your stay. At Extended Stay America, we truly value hearing what stood out and what can be improved. While we’re happy the comfort of your room met expectations, your other observations will certainly be kept in mind. We hope you’ll consider visiting us again so we can provide an even better experience next time.Sincerely,Hotel Management
3.0分
其他
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Adequate, but way overpriced
This was over priced for the quality of the property. The room was sparse and didn’t have anything that could be used in the kitchenette (no pans, not even an ice tray)… on that last note, the property didn’t even have a ice machine
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酒店回复: Dear John, Thank you for taking the time to share your feedback. We understand your concerns regarding the value of your stay and the limited supplies in the kitchenette. Our kitchens come equipped with essential appliances. Guests have the flexibility to bring or purchase their preferred cookware and dining items from the front desk at a nominal charge. We aim to provide a comfortable and practical environment, and we regret that certain amenities did not meet your expectations. Your observations are important and will be used to help enhance the experience for future guests. It was our pleasure accommodating you, and we look forward to seeing you again.Sincerely,Hotel Management
2.0分
其他
Property was fair at best. Toilet timer was obnoxious and kept going off all night long. Hairs in bathroom and on sheets.
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酒店回复: Dear Julie, Thank you for sharing your experience. We’re truly sorry the accommodations did not meet expectations and for the inconvenience you encountered during your stay. What you described falls short of the level of comfort and care we strive to provide. Feedback like yours is important, and we will share these concerns with the appropriate teams to prevent similar issues moving forward. We appreciate your comments and the opportunity to improve our service. We hope to have the opportunity to make your next stay with us outstanding in every respect.Sincerely,Hotel Management
5.0分
其他
Yabba Dabba Do
Very efficient suite! Everything was set up to feel like a home away from home.
1.0分
家庭亲子
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There was blood on the front door handle of the hotel. Carpets were stained and had a foul odor. Overall property is dirty, trash was heaping over and piled near the cans outside, weeds are feet tall along the property entrance. Screens on all the windows are falling apart. The screen on our 2nd story room window was broken and bent so the window wouldn’t even shut all the way.
3.0分
其他
Toilet seat broke, sink fixture extremely loose, lights not working, time clock not working.
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酒店回复: Dear Anthony, Thank you for sharing your feedback. We are truly grateful for your kind rating and regret that certain elements of your room did not meet expectations. We strive to provide a seamless and well-maintained environment, and we're sorry for the inconvenience caused during your stay. Your comments have been shared with our team, and we appreciate you bringing this to our attention. We value your experience and would be honored to have the opportunity to welcome you back, where we hope to provide the comfort and reliability you deserve throughout your entire visit.Sincerely,Hotel Management
2.0分
商务出差
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No utensils in an extended stay room. Not even a coffee cup or water cup.
Toioer fluahing was broken
The room furniture very dated
Low quality matress
Almost no sound insulation. Sound from above - adjacent rooms very loud
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酒店回复: Dear Deon, Thank you for taking the time to share your feedback. We regret that certain aspects of your stay fell short of expectations, particularly regarding room furnishings, noise, and maintenance. Your comfort is important to us, and we sincerely apologize for any inconvenience these issues may have caused. For cleanliness purposes, all dishware and utensils are kept at the front desk and are available for delivery to guest suites upon request. Your comments have been noted and will be shared with the appropriate teams to help us improve the overall guest experience.Sincerely,Hotel Management
1.0分
家庭亲子
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Didn't like the pet hair on carpets,bedding,linins, bath tub clogged with pet hair. Smell aweful in the room. No continental breakfast, no coffee or cups in room. Overall terrible place to stay!!
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酒店回复: Dear Guest, Thank you for your feedback. We sincerely apologize for the condition of your room and the discomfort it caused. Cleanliness is a top priority, and the issues you described fall far below our standards. Your comments have been shared with our housekeeping team to ensure this is addressed immediately. We also regret the disappointment with the in-room amenities and breakfast expectations. We appreciate you bringing these concerns to our attention so we can work on improvements.Sincerely,Hotel Management
2.0分
情侣出游
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The property seemed extremely short staff . The room quality was not well . Each hallway and stairwell had trash in it as well as the parking lot had big trash items in it as well .
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酒店回复: Dear Guest, Thank you for sharing your feedback. We sincerely apologize for the unpleasant experience you had during your stay. Cleanliness and guest comfort are our top priorities, and we take your concerns seriously. Rest assured, we will be addressing this issue with our housekeeping team to ensure that it does not happen again. We hope you’ll consider giving us another opportunity to provide a better experience in the future.Sincerely,Hotel Management
3.0分
其他
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Hotel did not have the usual we were used to the Kitchen wear was not free purchase only. No coffee or breakfast snack included. Not even a lobby area. I didnt even know about SELECT Extened Stay America they dont provide like the other.
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酒店回复: Dear Guest, Thank you for sharing your feedback. We're sorry that your stay did not meet your expectations. Our Select Suites brand is intended to provide simple, apartment-style accommodations at a more affordable rate. While we aim to offer a convenient extended stay experience, we understand your concerns about the additional cost of kitchen items and the absence of breakfast options. Your comments have been noted and will be shared with the appropriate teams to help improve communication and overall guest satisfaction. We appreciate you giving us a try and hope future visits to the brand better align with your needs.Sincerely,Hotel Management
Girl at the front desk was awesome. Very friendly. Bed was clean & comfortable. The Hotel & property was not so nice. Fine for 1 night.
Adequate, but way overpriced
This was over priced for the quality of the property. The room was sparse and didn’t have anything that could be used in the kitchenette (no pans, not even an ice tray)… on that last note, the property didn’t even have a ice machine
Property was fair at best. Toilet timer was obnoxious and kept going off all night long. Hairs in bathroom and on sheets.
Yabba Dabba Do
Very efficient suite! Everything was set up to feel like a home away from home.
There was blood on the front door handle of the hotel. Carpets were stained and had a foul odor. Overall property is dirty, trash was heaping over and piled near the cans outside, weeds are feet tall along the property entrance. Screens on all the windows are falling apart. The screen on our 2nd story room window was broken and bent so the window wouldn’t even shut all the way.
Toilet seat broke, sink fixture extremely loose, lights not working, time clock not working.
No utensils in an extended stay room. Not even a coffee cup or water cup.
Toioer fluahing was broken
The room furniture very dated
Low quality matress
Almost no sound insulation. Sound from above - adjacent rooms very loud
Didn't like the pet hair on carpets,bedding,linins, bath tub clogged with pet hair. Smell aweful in the room. No continental breakfast, no coffee or cups in room. Overall terrible place to stay!!
The property seemed extremely short staff . The room quality was not well . Each hallway and stairwell had trash in it as well as the parking lot had big trash items in it as well .
Hotel did not have the usual we were used to the Kitchen wear was not free purchase only. No coffee or breakfast snack included. Not even a lobby area. I didnt even know about SELECT Extened Stay America they dont provide like the other.