Courteous staff. Room was nothing fancy but spotless. Close to shopping and places to eat.
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酒店回复: Dear Guest, We are delighted to hear that our courteous team made a great impression during your stay at Extended Stay America. It is wonderful to know you found your accommodation well-kept and the location convenient for nearby stores and dining options. Your feedback means a lot to us, and we are glad the overall experience met your expectations. We hope to welcome you again and provide an even more enjoyable visit in the future.Sincerely,Hotel Management
2.0分
家庭亲子
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Very nice neighborhood with better hotels nearby. Was expecting so much more. Dirty hotel, flies, spiders, beetles. Poor landscape upkeep. Lousy mattress. Dirty windows. Smelled bad everywhere.
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酒店回复: Dear Guest, We sincerely apologize for the disappointing experience you encountered during your stay. The issues you described regarding cleanliness and overall condition of the property are concerning, and we understand how they affected your comfort. Please be assured that our hotel maintains high levels of vigilance when it comes to pest control, and we perform regular inspections. Your feedback has been shared with our management team to ensure appropriate measures are taken to enhance the guest environment. We hope you might consider giving us another opportunity in the future to provide a cleaner and more enjoyable stay.Sincerely,Hotel Management
3.0分
其他
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Be ware
Our room did not meet expectations according to what was described on the websight. I asked for a queen size bed and we got a full size. In addition, I have never seen such a sparsely equipped hotel or room in my life. No hair dryers in rooms or on sight (the web sight said they were available on request, but they weren't) No shampoo, no kleenex, no coffee pot or any other kitchen ware in the "fully equipped kitchen", no ice on sight, extra charge to request new towel, etc. The bathroom floor was dirty, the sheets kept coming off the bed, and the blinds on the window did not keep light out (there were no curtains)
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酒店回复: Dear Guest, We sincerely apologize that your stay did not meet the expectations set by the description online. We understand how frustrating it must have been to encounter issues with the bedding and overall comfort of your room. Many items, such as hairdryers and kitchenware, are available at the front desk to ensure cleanliness, and our team is happy to provide them upon request. Your feedback has been shared with management to help improve the experience for future guests. We truly regret the inconvenience and hope you might consider giving us another opportunity to provide a more comfortable and complete stay.Sincerely,Hotel Management
3.0分
朋友出游
Girl at the front desk was awesome. Very friendly. Bed was clean & comfortable. The Hotel & property was not so nice. Fine for 1 night.
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酒店回复: Dear Marianne, We’re so glad you highlighted the warm welcome from our front desk team. It’s wonderful to know their efforts made a difference during your stay. At Extended Stay America, we truly value hearing what stood out and what can be improved. While we’re happy the comfort of your room met expectations, your other observations will certainly be kept in mind. We hope you’ll consider visiting us again so we can provide an even better experience next time.Sincerely,Hotel Management
3.0分
其他
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Adequate, but way overpriced
This was over priced for the quality of the property. The room was sparse and didn’t have anything that could be used in the kitchenette (no pans, not even an ice tray)… on that last note, the property didn’t even have a ice machine
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酒店回复: Dear John, Thank you for taking the time to share your feedback. We understand your concerns regarding the value of your stay and the limited supplies in the kitchenette. Our kitchens come equipped with essential appliances. Guests have the flexibility to bring or purchase their preferred cookware and dining items from the front desk at a nominal charge. We aim to provide a comfortable and practical environment, and we regret that certain amenities did not meet your expectations. Your observations are important and will be used to help enhance the experience for future guests. It was our pleasure accommodating you, and we look forward to seeing you again.Sincerely,Hotel Management
2.0分
其他
Property was fair at best. Toilet timer was obnoxious and kept going off all night long. Hairs in bathroom and on sheets.
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酒店回复: Dear Julie, Thank you for sharing your experience. We’re truly sorry the accommodations did not meet expectations and for the inconvenience you encountered during your stay. What you described falls short of the level of comfort and care we strive to provide. Feedback like yours is important, and we will share these concerns with the appropriate teams to prevent similar issues moving forward. We appreciate your comments and the opportunity to improve our service. We hope to have the opportunity to make your next stay with us outstanding in every respect.Sincerely,Hotel Management
5.0分
其他
Yabba Dabba Do
Very efficient suite! Everything was set up to feel like a home away from home.
1.0分
家庭亲子
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There was blood on the front door handle of the hotel. Carpets were stained and had a foul odor. Overall property is dirty, trash was heaping over and piled near the cans outside, weeds are feet tall along the property entrance. Screens on all the windows are falling apart. The screen on our 2nd story room window was broken and bent so the window wouldn’t even shut all the way.
3.0分
其他
Toilet seat broke, sink fixture extremely loose, lights not working, time clock not working.
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酒店回复: Dear Anthony, Thank you for sharing your feedback. We are truly grateful for your kind rating and regret that certain elements of your room did not meet expectations. We strive to provide a seamless and well-maintained environment, and we're sorry for the inconvenience caused during your stay. Your comments have been shared with our team, and we appreciate you bringing this to our attention. We value your experience and would be honored to have the opportunity to welcome you back, where we hope to provide the comfort and reliability you deserve throughout your entire visit.Sincerely,Hotel Management
2.0分
商务出差
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No utensils in an extended stay room. Not even a coffee cup or water cup.
Toioer fluahing was broken
The room furniture very dated
Low quality matress
Almost no sound insulation. Sound from above - adjacent rooms very loud
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酒店回复: Dear Deon, Thank you for taking the time to share your feedback. We regret that certain aspects of your stay fell short of expectations, particularly regarding room furnishings, noise, and maintenance. Your comfort is important to us, and we sincerely apologize for any inconvenience these issues may have caused. For cleanliness purposes, all dishware and utensils are kept at the front desk and are available for delivery to guest suites upon request. Your comments have been noted and will be shared with the appropriate teams to help us improve the overall guest experience.Sincerely,Hotel Management
Courteous staff. Room was nothing fancy but spotless. Close to shopping and places to eat.
Very nice neighborhood with better hotels nearby. Was expecting so much more. Dirty hotel, flies, spiders, beetles. Poor landscape upkeep. Lousy mattress. Dirty windows. Smelled bad everywhere.
Be ware
Our room did not meet expectations according to what was described on the websight. I asked for a queen size bed and we got a full size. In addition, I have never seen such a sparsely equipped hotel or room in my life. No hair dryers in rooms or on sight (the web sight said they were available on request, but they weren't) No shampoo, no kleenex, no coffee pot or any other kitchen ware in the "fully equipped kitchen", no ice on sight, extra charge to request new towel, etc. The bathroom floor was dirty, the sheets kept coming off the bed, and the blinds on the window did not keep light out (there were no curtains)
Girl at the front desk was awesome. Very friendly. Bed was clean & comfortable. The Hotel & property was not so nice. Fine for 1 night.
Adequate, but way overpriced
This was over priced for the quality of the property. The room was sparse and didn’t have anything that could be used in the kitchenette (no pans, not even an ice tray)… on that last note, the property didn’t even have a ice machine
Property was fair at best. Toilet timer was obnoxious and kept going off all night long. Hairs in bathroom and on sheets.
Yabba Dabba Do
Very efficient suite! Everything was set up to feel like a home away from home.
There was blood on the front door handle of the hotel. Carpets were stained and had a foul odor. Overall property is dirty, trash was heaping over and piled near the cans outside, weeds are feet tall along the property entrance. Screens on all the windows are falling apart. The screen on our 2nd story room window was broken and bent so the window wouldn’t even shut all the way.
Toilet seat broke, sink fixture extremely loose, lights not working, time clock not working.
No utensils in an extended stay room. Not even a coffee cup or water cup.
Toioer fluahing was broken
The room furniture very dated
Low quality matress
Almost no sound insulation. Sound from above - adjacent rooms very loud